Hard To Find Records Reviews 128

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Delivery service is unmatched from the time you order till the time you receive is as good as it gets, and i'm in Australia. The packing and quality of the used records is excellent. Good to see som... See more

Rated 4 out of 5 stars

I haven't shopped at HTFR for years. Ordered a 12" at very good price, couldn't find the link on there website to track my parcel, the vinyl was quite dusty when received but overall was in VG conditi... See more

Rated 5 out of 5 stars

Bought a record marked as VG+ and it’s absolutely immaculate. Was a birthday present for my OH and he was so impressed at the perfect condition, he’d never seen such a good quality 2nd hand outer. Cus... See more

Rated 4 out of 5 stars

Great record and thank you…although can I ask that you don’t place pricing stickers on both sleeve and record like you do as both were extremely difficult to remove and both have left marks as well as... See more

Company details

  1. Music Store
  2. DJ Supply Store
  3. Hi-fi shop

Written by the company

After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

128 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant choice! good quality vinyl and great customer service as well.

One of the best vinyl stores out there. I am impressed at the selection available and particularly like that you can add items to wish list and HTFR e-mail you once they do become available as well. I contacted customer services once and they have been extremely helpful as well. Very happy altogether and will certainly be shopping again in the near future. Thanks HTFR!

17 February 2013
Unprompted review
Rated 5 out of 5 stars

Awesome

Excellent service as usual. Haven't purchased any item since new management took over. Always helpful if you ring up with a Q or query. After the loss of Massive Records in Oxford closing down some years ago its good to know you can still lay a finger on your Fav 12".

Keep up the good work guys.

Matt.

17 February 2013
Unprompted review
Rated 5 out of 5 stars

Very fast and efficient service.

Ordered product and received it within a very short period of time. The products were as advertised and I would have no hesitation in using this company again. Very satisfied with the all round service provided.

30 January 2013
Unprompted review
Rated 5 out of 5 stars

Great service & communications

Processed my order quickly & shipped immediately. There was a missing headphone adapter & they responded quickly via email & arranged a replacement part shipped direct to me.

Great service & will buy from them again!

11 January 2013
Unprompted review
Rated 5 out of 5 stars

True Customer Service!!

Some companies pay lip service to customer service but not Hard To Find. They mean it when they say that their customers are important to them. Try them for yourself.

15 December 2012
Unprompted review
Rated 5 out of 5 stars

My first order and all good :)

I ordered some classic HARD TO FIND RECORDS and HTFR delivered, well packaged and in very good condition.. Love my tunes :)

Thank you very much Hard To Find Records

Will buy from you again! ;)

11 October 2012
Unprompted review
Rated 3 out of 5 stars

Under new management, take care but looking promising!

OK so I got an email from HTFR, who I had not used for years, saying they are under new ownership and with a discount code for returning customers. The listings pages are easy to use and there is a clear promise that if it says it's in stock it will be. I checked a few wants and genres I'm interested in and found a lot of new-old-stock from the 90s (probably the remnants of some of the distributors who went bust a few years ago), so ordered a whole load, avoiding any s/h stuff . A few days before I emailed in a query about one of my target tunes using the contact form on the web page, but I never heard back.
Making the transaction however was a bit hi-n-miss. I tried to pay by paypal, but the transaction did not register properly, and it returned me to my cart, but with the effect of the discount code all screwed up. After being 100% sure that paypal had not been deducted, I tried again with credit card. Success!
A day or so later I had notification of the delivery date, and it arrived as promised. I ordered Friday night and the package arrived Tuesday - not bad! The records were in the cheapest white record mailers, and because I bought so many there were no stiffeners, and 2 mailers were taped together. The CDs were in a jiffy bag, then the mailers and jiffy were in a giant jiffy bag, folded over and sealed in a plastic mailer bag. I wouldn't be too happy if a single record arrived in that style of mailer with no stiffener, but this was decently packaged and everything was undamaged. The vinyl and CDs were all new as promised. a couple of sleeves had storage / handling wear including bends, but nothing too serious for 15 year old records.
Like I say I ordered no second-hand stuff, got no response to a query and the transaction system leaves a bit to be desired, so a cautious 3 stars in spite of excellent product and quick, well-packed delivery.

11 October 2012
Unprompted review

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