horrible internet provider. They give you a a better plan for free for 3 months then the internet goes back to being utter sh*t. Internet never works when you need it. Shuts off randomly and needs 33... See more
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I bought an eSIM in the Uk. I was advised by them that I could not activate it until I landed in Croatia. When I landed it said the codes were invalid. They are now claiming that it was activated and... See more
I’m on a short vacation in Croatia and bought a €25 eSIM from HT on Monday. Today is Friday, and I still can’t use it. The problem is with the HT eSIM, and HT needs to issue me a new one. I chat... See more
Been their user for 10+ years... i have been satisfied so far BUT last 2-3 years they are very bad... problems all the time with network, problems with this and that... asked them to change my person... See more
Company details
Information provided by various external sources
Hrvatski Telekom dd is a Croatian telecommunications company.
Contact info
Ulica Roberta Frangeša Mihanovića 9, 10110, Zagreb, Croatia
- www.hrvatskitelekom.hr
1.2
Bad
97 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Appalling service in Central Zadar Shop
The coverage on my mobile plan has been intermittent, and I had a question about the best options for topping up my plan.
First thing was that I had to wait 90 minutes to be served, and there was no place to sit - or rather then places to sit were taken up by pensioners permanently.
When it came to my turn, the advice was confusing. When I questioned it, I was shouted at.
I asked to see the manager. He too shouted at me, and shamed a young lady in the office who was in training - to be honest, this young lady was the only person who was polite.
I told the manager my experience with the slight unreliatbility of service. His reply - "No. YOu are mistaken. We are the best."
I suppose with that attitude, Hrvatski Telekom will soon start to lose customers. I for one am not staying - it will be inconvenient to change movbile numbers, and there is no way I am staying with this level of service.
6 July 2022
Unprompted review
Wouldn't recommend it to anyone anymore
I've never really written a "bad" review about anything, but I feel frustrated.
This company made me lose a bunch of options and the money I had paid for them because they called me, told me I qualified for an "upgrade" by switching to subscription, I mentioned I didn't need anything other than what I had, never confirmed my consent for this "upgrade" and when I tried to recover what I had, I just lost everything because I cancelled the subscription since I don't want something more expensive, but I won't receive my previous options unless I pay for them again, even if I hadn't used them up.
I don't understand why "confirming consent" is only a formality.
I always have problems with their app, Internet works very badly, also had terrible service outside of Croatia (still EU)... changing companies ASAP as soon as possible.
They have some really good CS agents, and I've had good experiences with them, but others aren't really empathetic at all. I hope they address these issues someday so other users can be more satisfied.
1 August 2021
Unprompted review
In all of Europe there will be no…
In all of Europe there will be no company with such a worse Customer Service! I bought for 2 weeks (!)a touristic ticket. It did not function and are still waiting for an answer! NEVER AGAIN!! Go to A1 in croatie
28 August 2020
Unprompted review
Great speed
Great speed, great experience, great customer service.
A++!!
27 August 2020
Unprompted review
Trash overall
Slow internet, trash customer support, internet cuts out every day at 10:58PM
31 October 2019
Unprompted review
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