Today I spoke with Anna, who was simply excellent. As a standalone HR professional, sometimes you need someone with the expertise to sense-check your thinking, challenge your perspective and he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia explained everything, she was really informative, helpful and professional. Throughout our calls, she asked if we understood everything and if we had any further questions. We didn't feel at a... See more
Company replied
a great experience from start to finish. No pushy sales people just good honest information on what was of interest to us as a company. Everything explained in full willing to go over anything again t... See more
Company replied
Absolutely zero complaints when using the CIPD Inform advice line. I can always get through really quickly and always makes my job in HR feel less alien when I speak to an actual human on the other en... See more
Company replied
Company details
- Human Resource Consulting
- Business Management Consultant
- Employment Consultant
- Information Service
- Library
Written by the company
HR‐inform is your one‐stop shop for employment law guidance, HR best practice, industry news and useful tools at every point in the employee journey.
Contact info
Blackfriars Road 240, SE1 8NW, London, United Kingdom
- 08002315199
- clientexperience@hr-inform.co.uk
- www.hr-inform.co.uk
4.8
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealing with Croner-i is always easy and helpful
Dealing with Croner-i is always easy and helpful. The solutions to any issues are dealt with quickly and efficiently.
11 February 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your feedback. We appreciate your lovely review. If you need us, please contact our Client Experience Team on 0800 231 5199.
Induction into HR-Inform
Lilian, was really informative and inducted my team and me into the new platform exceptionally well. She answered questions very professionally and navigated the CIPD Inform website with great ease.
7 February 2025
Unprompted review
Reply from CIPD HR-inform
We really appreciate you taking the time to share your experience with us Paul. We strive to provide the best service possible, and it’s always encouraging to hear that our efforts are appreciated. We look forward to serving you again!
Abbey was very knowledgeable and…
Abbey was very knowledgeable and engaging - made us laugh and kept the session interesting. What more could you want! Such a great Platform with equally great team members. Thanks!
7 February 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your wonderful review Morgan! We’re thrilled to hear that you enjoyed your experience with us. Providing exceptional service is our top priority, and it’s rewarding to know that we’ve succeeded in delivering that for you. If you need us, please contact our Client Experience Team on 0800 231 5199.
Clear and informative
10 February 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your feedback. We appreciate your lovely review. If you need us, please contact our Client Experience Team on 0800 231 5199.
Good Quality and Relevant Overview
Good quality and relevant overview, friendly and helpful. There is so much fantastic content on the platform and I left the session with some great ideas for our business and how we could utilise the platform to assist in the delivery of upcoming projects.
7 February 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your experience with us. Providing exceptional service is our top priority, and it’s rewarding to know that we’ve succeeded in delivering that for you. If you need us, please contact our Client Experience Team on 0800 231 5199.
Excellent and comprehensive service and…
Excellent and comprehensive service and advice given by Kinshuk. Prompt in returning calls and giving time and consideration to the queries posed. Very knowledgeable, personable and willing to help. He has gone the extra mile with each of the enquiries I have discussed with him and asked probing questions to get to the best solution for our organisation.
7 February 2025
Unprompted review
Reply from CIPD HR-inform
Thank you so much for your lovely feedback Sarah! We will let Kinshuk know your brilliant review and we are always here to help with anything you need! Many thanks
Understood my queries immediately and…
Understood my queries immediately and checked the information for me. Very helpful in sorting through the tangle of email address change etc. Great job!
7 February 2025
Unprompted review
Reply from CIPD HR-inform
We are so pleased that you received the best service! Knowing our clients are happy with our service is so rewarding for all of us here at Croner-i. Thank you for taking the time to leave a review!
Loggin on issue
I emailed with a logging on problem and received an instant response followed up by a telephone call from the Client Experience Key Account Manager Rohit James. Rohit was polite and spoke clearly, providing me with the information I needed. I found the experience to be very helpful and efficient.
6 February 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for taking your time to leave us your lovely feedback Duncan. We are glad to hear that your you had a great experience with Rohit! If you need any further assistance, please feel free to call us on 0800 231 5199 and we'll be happy to help!
Logging into new HR Platform - Croner-i
I got in touch with Customer Service because I was not able to access our account due to the upgrade. Moomna was very attentive and helped me resolve the issue quickly. I have now be able to log into the account. Thanks for the great customer service.
5 February 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your experience with Moomna. Providing exceptional service is our top priority, and it’s rewarding to know that we’ve succeeded in delivering that for you. If you need us, please contact our Client Experience Team on 0800 231 5199.
The Tools and Resources Available
Helen was helpful, she was able to show us the tools and resources that the platform can offer. She answered any questions we had and was kind enough to find out any queries we had for us.
31 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your lovely feedback Blessing, we have passed your kind words on to Helen, The HRi Team.
No account set up
Sorted my problem - good communication thoughout the call
31 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for this 5 star review Michele, if there is anything else we can do to help please let us know!
Excellent customer serice
Darrell was really friendly and helpful with my technical query today, quickly identifying and solving the issue. A great service.
31 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for the lovely review Helen, we have let Darrel know your kind words! If there is anything else we can help with please give us a call and we'll be happy to do so!
Reply from CIPD HR-inform
Thank you for the 5 star feedback!
Rohit is always very helpful and goes…
Rohit is always very helpful and goes the extra mile
28 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your kind words. We're thrilled to hear that you had a positive experience with Rohit! If you need anything please do not hesitate to contact us back on 0800 231 5199.
Moomna was patient and helpful in…
Moomna was patient and helpful in resolving the log in query I had.
24 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your lovely review, we have shared your kind words with Moomna, let us know if there is anything else we can help you with and we will be ready to assist! The HRi Team.
Great customer service!
Moomna has helped me out twice now in recent months with the same query. She is always quick in replying and manages to sort the query out without delay.
Thanks again Moomna, always appreciated!!
Sue Curru
23 January 2025
Unprompted review
Reply from CIPD HR-inform
We’re thrilled to hear you enjoyed your experience with us Susan. Thank you for your continued support!
CIPD HR Inform - Comprehensive, Practical & Essential!
Had a great overview of CIPD Inform with Abbey Cosh. The platform is an invaluable HR resource providing a library of templates, policies, best practice guides, trends and legal updates an and all the content is up to date!
It's very user friendly and easy to navigate!
22 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you so much for your lovely feedback Dawn! We will let Abbey know your brilliant review and we are always here to help with anything you need!
Going above and beyond!
As a regular user of HR-inform I have always found the platform a vital tool for my role. Since signing up for the Pro version I'm still navigating my way around the upgraded version, but am so impressed at the additional resource, templates, news articles and so much more. The team at Croner have been so supportive and no issue is too problematic for them, especially the support I've had from Darrel Mills. Thank you all at the CIPD/Croner
23 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your wonderful review Sarah! We’re thrilled to hear that you enjoyed your experience with us. Providing exceptional service is our top priority, and it’s rewarding to know that we’ve succeeded in delivering that for you. If you need us, please contact our Client Experience Team on 0800 231 5199.
Reply from CIPD HR-inform
Thank you for your lovely review Debbie, we are dedicated to providing an excellent service and are thrilled we have delivered this to you! Let us know if there is anything else we can help with!
Using the chat function
Using the chat function, I have a speedy and efficient service
16 January 2025
Unprompted review
Reply from CIPD HR-inform
Thank you for your feedback. We appreciate your lovely review. If you need us, please contact our Client Experience Team on 0800 231 5199.
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