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Howdens Reviews 80,147

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 9,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, often highlighting their willingness to go above and beyond. The service provided is frequently described as excellent from start to finish, with many appreciating the smooth process and the high quality of the products, including kitchens and various units. However, some customers were dissatisfied with specific issues such as incorrect product supply, design flaws leading to fitting problems, and appliances not meeting expectations or being unusable. A few other people also felt that the customer service was poor in certain instances, citing unhelpful staff or a lack of follow-up on promised replacements.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very happy with the kitchen, praising the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the s... See more

Company replied

Rated 5 out of 5 stars

First experience using Howdens! I used the Bridgwater branch. All the staff were helpful throughout. I tweaked the design resulting in changing several Items without issue. Delivery was a little cha... See more

Company replied

Rated 5 out of 5 stars

Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more

Company replied

Rated 5 out of 5 stars

Worked with Becky Hutton on the kitchen design – and she was amazing. Full design of 3 options, printed A3 in colour for us to take home to visualise in the room. Finalise design price was at expe... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

Above and beyond as always.

Above and beyond as always.

18 May 2026
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Reply from Howdens

Hello J Smith,

Thank you for your kind words and for taking the time to leave a review.

Best wishes, Alexandra

Rated 5 out of 5 stars

The reliable team that’s always by your side

Once again very well organised with my customers and myself
Nothing seems to bother them at any time wether it’s ordering a kitchen or buying a box of screws
The up to date communication with deliveries are always ahead of time,
This covers a lot of changing of minds from both clients and contractors
It’s really hard for me to think of anything that the Inverurie depot ever misses
Keep up the good work and service you are all doing a great job and service
Thanks

18 May 2026
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Reply from Howdens

Hello McKenzie Joinery Services, Thank you for your feedback on our Howdens - Inverurie depot. Have a great day, Alexandra

Rated 4 out of 5 stars

Good service

Good service

18 May 2026
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Reply from Howdens

Hello P Gall, Thank you for leaving this 4* rating. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Great team of people

Great team of people! helpful and efficient.

21 May 2026
Howdens logo

Reply from Howdens

Hello Craig,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 2 out of 5 stars

Good for trades but not the customer

I was tempted by the November sale and felt pressured to make the payment - once made the payment the customer service was terrible. The designer did not consider things such as consumer unit and extractor fans and the joinery expected to make considerable changes. The designers are clearly very busy but felt they did not have great product knowledge. I had three damaged jobs - was at the depot approx six times for replacement damaged items or missing items - the face the end customer does not get an itemised bill is wrong ! Great for trades who know they can get replacements quick but not good for the customer - I’m still worried input the inconsistent finish on 50%of the doors . Still no one has contacted me to ask if I happy - when you spend £30k you expect better ! I would not recommend them ! On a positive note the worktop service was good !

6 January 2026
Unprompted review
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Reply from Howdens

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the York depot for their acknowledgement.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 4 out of 5 stars

Could do better

18 May 2026
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Reply from Howdens

Hello Canvey Island, Thanks for leaving this 4 star review for the Howdens - Canvey Island depot! All the best, Alexandra

Rated 5 out of 5 stars

Staff knowledge

Staff knowledge. Friendly. E
Excellent service. And quick.

21 May 2026
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Reply from Howdens

Good morning, That is really good to hear. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Good service

Even tho the store is getting a major re vamp staff were in flustered and gave great service as usual

22 May 2026
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Reply from Howdens

Hello Nige, York, It's great to read your comments. Have a great day, Alexandra

Rated 5 out of 5 stars

I went to Howdens expo at Watford and I…

I went to Howdens expo at Watford and I was greeted by Emily - who was super efficient, pleasant and extremely knowledgeable about the products and couldn’t have been more helpful and very patient- I felt confident enough to place my order - a totally productive and pleasant experience- thank you Emily 🙏🏻
I am posting this on behalf of Mrs B Flynn .

21 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello K Jennings, Thanks for leaving this 5 star review for the Howdens - Watford depot! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Great staff

Great staff, very helpful gone above and beyond

23 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Mark,

Thank you for your kind words and for recognising the efforts of our team.

Best wishes, Alexandra

Rated 5 out of 5 stars

Fantastic customer service from Deano

I was served today by Deano, at your Flitwick Branch. He was incedibly helpful, went above and beyond for me. Helped me to get everything into the van. Deano is a huge credit to this branch and thank you again for all your help today.

23 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Leigh Blake, Thanks for leaving this 5 star review for the Howdens - Flitwick depot! Have a great day, Alexandra

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