We purchased a few products from Howdens in Swansea for the Problematic Pub Comedy Club — the second-ever purpose-built comedy club in Wales! From the moment we went in, the team were incredibl... See more
Company replied

Unit 9, Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, Wales & West, GB
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We purchased a few products from Howdens in Swansea for the Problematic Pub Comedy Club — the second-ever purpose-built comedy club in Wales! From the moment we went in, the team were incredibl... See more
Company replied
I recently had Howdens wardrobes and an island fitted in my dressing room, and I’m absolutely delighted with the finished result. Paul Penhale as usual listened to my brief and designed th... See more
Company replied
Great service from Paul Penhale at Howdens Cwmdu, good ideas for the design. The fitter he organised for us was very professional and extremely helpful. The kitchen arrived on time with no issues. We... See more
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Excellent service . Honest clear advice and support at every point. Nothing too much trouble .Callum was amazing in store and on site visit and can’t thank him enough Highly recommend Howdens Swans... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Unit 9, Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, Wales & West, United Kingdom
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After sales for trade that brings custom is appalling
Absolutely disgusting !!
I will not bring 1 more customer
Benchmark or Magnet
For me from now onwards

Reply from Howdens - Swansea

Reply from Howdens - Swansea
Great service good value always pleasant staff. They tend to go out of their way to help

Reply from Howdens - Swansea
Ordered internail doors, Ordered from the branch in Swansea. All arrived on time for fitting, great quality and service.

Reply from Howdens - Swansea
Great service designer was very professional went out of his way to help us get what we wanted colour wise and style very friendly & great environment for making your purchase I was well impressed

Reply from Howdens - Swansea
Lovely choice of kitchens at a good price & great assistance & advice from the lovely staff.

Reply from Howdens - Swansea
Just done the perfect job
Mike Young give a lot of help and time to get the kitchen spot on👍

Reply from Howdens - Swansea
I was served with courtesy and efficiency! Staff were very helpful

Reply from Howdens - Swansea
The experience with this branch was very poor - the branch manager was unprofessional and extremely unhelpful. I would never buy from them again as all they care about is targets and getting sales in their big sale! The pressure and sales pitch was too much! Someone needs to train the manager in what customer service is!!

Reply from Howdens - Swansea
Excellent & Friendly staff , very fast with the ordering process and great options available huge range . Best place for all my needs .

Reply from Howdens - Swansea
Our experience with Howdens was sadly not a good one. We ordered mirrored sliding wardrobe doors & it took 3 attempts before we received one without the glass being broken. We were also given different information by 2 of the sales staff with regard to pricing & 2 totally different prices by 2 of our local branches. We also ordered soft closing mechanisms for the doors which are extremely difficult to fit even after watching the relevant YouTube video and we still can't get them to work! When my installer (a qualified carpenter & new build site manager of many years experience) approached Howdens for advice nobody would help him or point him in the direction of someone who could.
I've given 2 stars only because the actual products themselves (aside from the soft close mechanism) seem nice quality & are aesthetically pleasing. I won't exactly be rushing back !

Reply from Howdens - Swansea
Money was payed in full and not once was I explained there was some parts not in stock and only finding out on the delivery when half the kitchen was missing. I lost £200 pound to a fitter due to this problem. Once the rest of the items was delivered I was still missing 6 doors which my father had to loose half a days work just to drive to the depot to ask about the doors and get them.

Reply from Howdens - Swansea
Super service - Always courteous and professional - Going beyond to meet requirements.

Reply from Howdens - Swansea
Excellent product & service no difficulty returning over ordered items

Reply from Howdens - Swansea
The staff in Swansea plas marl are always helpful and go the extra mile for me. I have been using Swansea PM for many years now and will continue to do so as I have a good rapport with the staff there.

Reply from Howdens - Swansea

Reply from Howdens - Swansea
Where do I begin! A kitchen which Howdens incorrectly measured arrived and doesn't fit the kitchen space. Over 10 different items damaged, and now having to try and change the design ad hoc to suit them. No call backs when promised, no responses to emails, and no confirmation on when replacements units will arrive. Fitter was booked and started work and had to he cancelled and currently left In limbo with no date of when I'll ever see my full kitchen order and the order price itself is not that which was agreed. Now seeking legal advice and would never use Howdens again. Wish I had stuck with my original provider.. my advice go elsewhere!

Reply from Howdens - Swansea
Good customer service competitive pricing and delivered wher they said it would be delivered

Reply from Howdens - Swansea
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