SUTTON STORE: I’m so happy with my new HOWDENS kitchen. I used my own fitter, so I can’t comment on their fitting skills but I can confirm that Penny does a great job of planning and designing. She... See more
Company replied

Unit 3, Tradeway Centre, 17 Kimpton Park Way, SM3 9QS Sutton, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
SUTTON STORE: I’m so happy with my new HOWDENS kitchen. I used my own fitter, so I can’t comment on their fitting skills but I can confirm that Penny does a great job of planning and designing. She... See more
Company replied
We have experienced a first class service from Howdens / Sutton! From what proved to be mission impossible from other suppliers and tradesmen After meeting John the manager and his team - ever... See more
Company replied
Just had our new kitchen fitted. We are delighted with it. Penny, the Howden's designer did a fantastic job in giving us everthing we wanted in what is a small kitchen. Her suggestions were all excell... See more
Company replied
Penny is a talented efficient designer who takes the time to listen to your requirements. she has a wide range of knowledge and a passion for her job. Reliable and very helpful. As was John the manage... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 3, Tradeway Centre, 17 Kimpton Park Way, SM3 9QS, Sutton, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I contacted Howdens Sutton n asked to speak with John Daniels - the manager.
I was told he will call me back.
I didn’t believe he would as is usual with most companies! He did n after listening to the issues I was having with my kitchen cabinet- he immediately said he will visit n suggested a date n gave me his number.
He kept to that promise, checked out the issues- promised to send someone to fix the problems. Kept that promise also. Kept in touch to let me know when the fitter’s number to call him to check when he will be available. The fitter attended n fixed the problem within a day! 👍🏾😊 . One is still outstanding - hopefully will be sorted soon 😊
Few days later John called to check if the problem was sorted n I was happy.
Thanks John for your excellent customer services, being customer satisfaction oriented, your efficiency, approachability, n friendly customer support!
Much thanks n appreciation.
You should be made consultant in guiding customer services officers in the UK how to deal with customers in such a professional n friendly manner !
Thank you 🙏🏾

Reply from Howdens - Sutton
Friendly helpful staff, very straight forward purchase of my Lamina oven.

Reply from Howdens - Sutton
Well as you ask I think John the manager deserves a large pay rise he is helpful product educated and always so happy well done John Designer Penny and the counter staff top class job when so well again . Thank you all so much.

Reply from Howdens - Sutton
Great bunch of guys,got exactly what I wanted. A phone call the next day & a couple of bits that I was missing were waiting for me. Much to recommend.

Reply from Howdens - Sutton
Great team at Sutton Branch
John the manager. Is amazing Klaudia is brilliant
Thanks guys you make life very easy
Well done Sutton
Pat Sheehan ( director)
Oakley homes limited

Reply from Howdens - Sutton
We have experienced a first class service from Howdens / Sutton!
From what proved to be mission impossible from other suppliers and tradesmen After meeting John the manager and his team - everything became POSSIBLE!!!
John supported us through a range of issues that presented themselves on the project due to our existing sub floor. We could not be happier with end result of the finished product 😊
Thank you John and team

Reply from Howdens - Sutton
Great counter staff all know there products and good stock holding

Reply from Howdens - Sutton
Great, from measuring kitchen, Designer & Delivering products are made easy.
Howdens is superb, the staff is pro active ******

Reply from Howdens - Sutton
went to Caterham branch
to buy some kitchen door hinge blanks
lad was slow and slightly clueless
I thought the price for 4 was expensive

Reply from Howdens - Sutton

Reply from Howdens - Sutton
My order arrived quicker than expected and was kept up to date with order status .

Reply from Howdens - Sutton
Couldn't find a way to get a price for, and order, a single door from a particular range online. Had to go to the warehouse to get it without knowing the price in advance. Very frustrating.

Reply from Howdens - Sutton
Penny was accommodating, efficient and very professional. She had many good ideas and suggestions and helped us stick to our budget—I am more than happy with the service and quality of the kitchen.

Reply from Howdens - Sutton
Sutton Howdens have always been excellent with their service and advice and staff are always friendly and engaging.

Reply from Howdens - Sutton
Saw this tap on a rooster deals paper sent to me, just what I wanted at a very good price, came complete with all fittings and tails which is a plus, easy to fit and does the job.

Reply from Howdens - Sutton
Just had our new kitchen fitted. We are delighted with it. Penny, the Howden's designer did a fantastic job in giving us everthing we wanted in what is a small kitchen. Her suggestions were all excellent and she made sure that everything worked when the fitter asked questions. The quality of their products are high. They also provide excellent customer service and are very responsive to queries and issues when they arise.

Reply from Howdens - Sutton
I'm very pleased excellent customer services I always received from Howdens Sutton in branch and over the phone,and the staffs are well knowledgeable and experienced.

Reply from Howdens - Sutton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.