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Howdens - St Helens Reviews 121

TrustScore 4.5 out of 5

4.5

Unit 1B, Delphwood Drive, Sherdley Industrial Estate, WA9 5JE Runcorn, North West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service! Prompt arrival of order. Great advice and guidance from Andy at the St. Helens store. Immense choice available . Packaged well. Superb quality of doors and drawer covers. I shall de... See more

Company replied

Rated 5 out of 5 stars

Great customer service from all the staff at Howdens St.Helens, from start to finish all of the staff have been great. The design took a few attempts until we were happy with it, price agreed in the... See more

Company replied

Rated 5 out of 5 stars

Straight forward customer service , Andy on the counter got me a good price on kitchen door replacements and give some good advice to best type of doors to go for

Company replied

Rated 5 out of 5 stars

Always in stock or next day ,any damage or missing items ,no problem ..and if they have a slot will deliver for me no charge ,a different ballgame to another certain kitchen outlet

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1B, Delphwood Drive, Sherdley Industrial Estate, WA9 5JE, Runcorn, North West, United Kingdom

  • 01744 615 275

4.5

Excellent

TrustScore 4.5 out of 5

121 reviews

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Rated 5 out of 5 stars

Great as usual

Went in just before closing time, lads were great got my stuff even carried it my car.
Happy days

21 April 2026
Howdens - St Helens logo

Reply from Howdens - St Helens

Hello Mike,

Thank you for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Mike devlin

excellent noligable staff when come into store for materials

31 March 2026
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Reply from Howdens - St Helens

Hello Michael,

Thank you for your kind words about our knowledgeable staff! We're pleased to hear that your experience in our store was excellent.

Best wishes, Aine

Rated 5 out of 5 stars

Straight forward customer service

Straight forward customer service , Andy on the counter got me a good price on kitchen door replacements and give some good advice to best type of doors to go for

19 March 2026
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Reply from Howdens - St Helens

Hello Shaun,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars
Howdens - St Helens logo

Reply from Howdens - St Helens

Hello Ray,

Thank you for your positive feedback and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Howdens St Helens

Howdens St Helens tick every box for kitchens wardrobes and skirts and arcs staff are amazing

15 January 2026
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Reply from Howdens - St Helens

Good afternoon, Thanks for leaving this 5 star review for the Howdens - St Helens depot! All the best, Alexandra

Rated 5 out of 5 stars

Ap joinery can't fault howdens

Howdens st helens and haydock branches ive used many times . Andy in st helens is very helpful even if unsure what items needed. Items always in stock and can plan date needed if they haven't got it. No issue is a problem with Andy.

20 November 2025
Unprompted review
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Reply from Howdens - St Helens

Good morning, Thank you for taking the time to write such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

Always in stock or next day ,any damage…

Always in stock or next day ,any damage or missing items ,no problem ..and if they have a slot will deliver for me no charge ,a different ballgame to another certain kitchen outlet

19 November 2025
Howdens - St Helens logo

Reply from Howdens - St Helens

Hello Andrew,

Thank you for your positive feedback. We're pleased to hear that our stock availability and delivery service have met your expectations.

Best wishes, Aine

Rated 1 out of 5 stars

Disappointed with Pricing

Disappointed with Pricing, Finish, and Poor Communication

I recently bought my kitchen from Howdens, and unfortunately, my experience has been very disappointing. The process started off well — they came out to measure up, I chose my kitchen design, colours, and appliances, and was given a price which I agreed to.

However, when I went back in to finalise everything, the price had gone up by nearly £200 without any explanation. I went into the branch to ask where the price difference had come from and was told that they would look into it and get back to me — but no one ever did.

On top of that, the splashback that was fitted only goes halfway up the wall, stopping short of the extractor fan. The original plans clearly showed it running all the way up to the extractor, giving a complete, finished look — but that’s not what was delivered. It now looks unfinished and not as agreed.

I also rang the branch about the splashback issue and was again told someone would call me back. Five days later, I’m still waiting for that call.

Overall, I’m really disappointed with the lack of communication, the unexplained price increase, and the poor attention to detail. I expected much better service and transparency from Howdens.

17 October 2025
Unprompted review
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Reply from Howdens - St Helens

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Called in for a kitchen today give my…

Called in for a kitchen today give my measurements got a good design at a good price loaded on the van drove away within 1 hour. Great service at St Helens 👍👍

22 October 2025
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Reply from Howdens - St Helens

Hello I J R PROPERTY SERVICES,

Thank you for sharing your positive experience.

Best wishes, Alexandra

Rated 1 out of 5 stars

My refund not come back

My refund not come back

18 September 2025
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Reply from Howdens - St Helens

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Fantastic experience throughout.

Fantastic experience throughout.
From the planning stage carried out on my mothers kitchen by Leanne, prompt delivery and brilliant follow up service by all staff.
Excellent.

26 August 2025
Unprompted review
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Reply from Howdens - St Helens

Good afternoon, Thanks for taking the time out of your day to leave this review. Take care and have a lovely day.

Rated 5 out of 5 stars

St helens branch

Easy to deal with, helpfully staff front and back and never a hassle. Would recommend

7 August 2025
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Reply from Howdens - St Helens

Hello Mr Fisher,

Thank you for your kind review and recommendation. We're pleased to hear that you found our staff helpful and your experience hassle-free.

Best wishes,

Rated 5 out of 5 stars

always very happy to help me to get…

always very happy to help me to get what I need to complete my jobs,
plus if not in stock do up most to get it in store as soon as possible
very happy with this store and all staff welcomes you with a smile.

4 August 2025
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Reply from Howdens - St Helens

Good afternoon, Thanks for reviewing Howdens. Have a great day.

Rated 5 out of 5 stars

Nebo torch

Never had a problem with anything I have purchased

23 May 2025
Howdens - St Helens logo

Reply from Howdens - St Helens

Hello Andrew,

Thank you for your feedback and for sharing your positive experience with us. We're pleased to hear that everything has met your expectations.

Best wishes,

Rated 5 out of 5 stars

Customer Obsession

All staff are polite and courteous when in store and can’t do enough for you.

21 May 2025
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Reply from Howdens - St Helens

Hello Derek, good morning

Thank you for your kind words about our staff at Howdens - St Helens. We're delighted to hear that you had a positive experience in our store.

Best wishes,

Rated 5 out of 5 stars

Very helpful and ensured everything was…

Very helpful and ensured everything was just needed was delivered there isn't anyone better than howdens

18 March 2025
Howdens - St Helens logo

Reply from Howdens - St Helens

Hello,

Thank you for your kind words and for rating us 5 stars. We're pleased to hear that our team was helpful and met your needs effectively.

Best wishes!

Rated 1 out of 5 stars

Ignored & gave alot off nothing

Well said give me new sink as the 1 I recieved was all scratches. I waited now for 3 weeks. Rang no time for me fobbed me off.so if you want get kitchen I'd advise go somewhere else.its so unfair we paid up front & a large amount & I can't even get another sink I didn't get to use.there is so many mistakes by both fitter & howdens .sadly I feel robbed with kitchen of my dreams nightmare. I agreed to take sink as it is somthing you use alot & very noticable. But no joy just crap excuses .nearly a month they new wot they were doing giving me alot of crap to stop me asking .so as I said go somewhere else if you have a dream

5 February 2025
Unprompted review
Howdens - St Helens logo

Reply from Howdens - St Helens

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

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