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Howdens - Pontypool Reviews 71

TrustScore 4.5 out of 5

4.7

Units 2 & 3, Pontnewynydd Industrial Estate, Pontnewynydd, NP4 6YW Gwent, Wales & West, GB


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Rated 4 out of 5 stars

Staff really friendly & helpful. Had to return a couple of items & some had been damaged when they were delivered but replaced quickly by staff at the warehouse. Super pleased with kitchen & had a l... See more

Company replied

Rated 5 out of 5 stars

We had prices from other companies however when sunny came we felt such a preasure lifted. Finally found some one we felt comfortable with discussing the planning of my kitchen. He helped through ou... See more

Company replied

Rated 5 out of 5 stars

We were recommended Howdens in Pontypool and we can see why! Sonny and his colleagues were absolutely fantastic from start to finish, even with my fussy standards! Sonny’s attention to detail has help... See more

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Rated 5 out of 5 stars

Amazing service from Jay and her team at Howdens Pontypool. Everyone at the branch is extremely helpful and welcoming. Sunny and Matt were amazing; and incredibly patient giving us so much time, whils... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 2 & 3, Pontnewynydd Industrial Estate, Pontnewynydd, NP4 6YW, Gwent, Wales & West, United Kingdom

  • 01495 602 000

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 4 out of 5 stars

Staff really friendly & helpful.

Staff really friendly & helpful.
Had to return a couple of items & some had been damaged when they were delivered but replaced quickly by staff at the warehouse.
Super pleased with kitchen & had a lot of support & suggestions by staff how to costs reasonable.

12 May 2026
Unprompted review
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Reply from Howdens - Pontypool

Hello Michelle payne, Thank you for taking the time to write such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

Always 5 star ⭐

Always 5 star ⭐
Pontypool Howdens go above what they have too super customer service, always gets my order on fast delivery 📦 or they’re happy to collect from others stores
Happy contractor happy customers 👌

25 September 2025
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Reply from Howdens - Pontypool

Good morning, Thanks for reviewing our Howdens - Pontypool depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Sunny is your man when it comes to kitchens. Thank you


We had prices from other companies however when sunny came we felt such a preasure lifted. Finally found some one we felt comfortable with discussing the planning of my kitchen. He helped through out the supply of everything even the slight alterations I wanted done. Showing the design of the kitchen in the showroom on the computer so i had a better idea of what it would look like. Thank you for such good knowledge help and support

10 November 2025
Unprompted review
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Reply from Howdens - Pontypool

Good morning, Thank you for your five-star review. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Friendly, Professional, and Always Willing to Help

I had the pleasure of working with Sunny Lidher at Howdens Pontypool for my new kitchen, and I honestly couldn’t have asked for a better experience.

Sunny came out to take the measurements and helped design and configure the layout — his knowledge and attention to detail made the whole process completely stress-free. He listened carefully to what I wanted, offered great advice and practical suggestions, and made sure everything was just right before finalising the plan.

He’s such a great guy to deal with — friendly, professional, and genuinely cares about getting things perfect for his customers. Nothing was ever too much trouble, and he always went the extra mile to make sure I was happy with every decision.

Thanks to Sunny, the process from design to delivery was seamless, and I now have a kitchen I absolutely love. I’d highly recommend Sunny and the team at Howdens Pontypool to anyone planning a new kitchen.

30 September 2025
Unprompted review
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Reply from Howdens - Pontypool

Good morning, I am sure the team will be pleased to read your kind words! All the best, Alexandra

Rated 5 out of 5 stars

Great service

Very helpful as always first class nothing to much trouble.
Excellent.

9 September 2025
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Reply from Howdens - Pontypool

Hello Kevin,

Thank you for your kind words and for rating us 5 stars.

Best wishes, Alexandra

Rated 5 out of 5 stars
Howdens - Pontypool logo

Reply from Howdens - Pontypool

Hello Barry, good morning,

Thank you for your kind words and for taking the time to leave us a review. We're pleased to hear that you consistently receive great service from us.

Best wishes,

Rated 5 out of 5 stars

Staff at counter are really helpful…

Staff at counter are really helpful always got time to stop and help.
Materials are of a high standard and prices are competitive.

16 July 2025
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Reply from Howdens - Pontypool

Hello Dale,

Thank you for your kind words about our staff and materials. We're pleased to hear that you find our prices competitive and appreciate your feedback.

Best wishes,

Rated 5 out of 5 stars

Top service from Russ

Top service from Russ - always happy to help out and his product knowledge is unrivalled. Thank you.

6 June 2025
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Reply from Howdens - Pontypool

Hello Andrew, good morning

Thank you for your kind words about Russ and the service you received. We're delighted to hear that his product knowledge and assistance met your expectations.

Best wishes,

Rated 5 out of 5 stars

Well,where do we start,...and amazing…

Well,where do we start,...and amazing experience from start to finish, we had been looking for kitchens for a few weeks and my neighbourtold us her experience with howdens, and Howdens smashed it! All the team, especially sunny and his wife made time for us when we went there trying to decide what we wanted, we changed our minds quite a few times, and eventually found our kitchen! When it all arrived everything was perfect. Thanks to u all.
A very happy
Mr&Mrs ball

7 May 2025
Unprompted review
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Reply from Howdens - Pontypool

Hello Donna,

Thank you for sharing your experience with us. We're delighted to hear that Sunny and the team were able to assist you in finding the perfect kitchen.

Best wishes,
The Howdens Pontypool Team

Rated 5 out of 5 stars

Amazing service

Amazing service from Jay and her team at Howdens Pontypool. Everyone at the branch is extremely helpful and welcoming. Sunny and Matt were amazing; and incredibly patient giving us so much time, whilst designing a beautiful kitchen for us. We can’t thank them enough for their help and we are very happy with the service provided. Thank you all, much love Gav and Cate

1 May 2025
Unprompted review
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Reply from Howdens - Pontypool

Hello Gav,

Thank you for your kind words about Jay, Sunny, Matt, and the team at Howdens Pontypool. We're delighted to hear that you are pleased with the service and your new kitchen design.

Best wishes,

Rated 5 out of 5 stars

Excellent service, highly recommend

Couldn't be happier with the guys at Howdens Pontypool. Sunny is an absolute pleasure to deal with. I wouldn't hesitate to recommend or buy from again

29 May 2025
Unprompted review
Howdens - Pontypool logo

Reply from Howdens - Pontypool

Good afternoon, Thanks for reviewing our Howdens - Pontypool depot. Have a great day.

Rated 5 out of 5 stars

Always helpfull and friendly

Always helpfull and friendly

19 May 2025
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Reply from Howdens - Pontypool

Good afternoon, Thanks for reviewing our Howdens - Pontypool depot. Have a great day.

Rated 5 out of 5 stars

Good quality

Good quality, good service.

11 March 2025
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Reply from Howdens - Pontypool

Hello CASTLE HOTEL,

Thank you for your positive feedback on our quality and service. We are pleased to hear that you had a good experience with us at Howdens - Pontypool.

Best wishes,
Howdens - Pontypool Team

Rated 5 out of 5 stars

Howdens Pontypool. Great service and prices.

The staff were extremely knowledgeable and helpful, the product range was good and the prices reasonable.

3 January 2025
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Reply from Howdens - Pontypool

Good morning Cheryl Kerr, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars

The company benefits from loyal staff…

The company benefits from loyal staff with excellent people skills.

The manager and surveyor have been particularly helpful.

26 October 2024
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Reply from Howdens - Pontypool

Good morning David, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a great day.

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