Howdens - Nottingham Reviews 98

Great sraff at the Nottingham riverside branch everything faultless again

Staff were not interested, did not have the information I wanted to hand, and it seemed a lot of trouble to ask warehouse staff to get out a product to measure.
1 item was damaged, the customer refused it, i returned it to the store where it was inspected and then had to be approved by a manager for a refund.

Went to Howdens Queens Drive Nottingham to collect and pay on behalf of someone who account had expired. They still me purchase it after paying, I asked for a receipt, they said they where unable to give one as the account had expired. How in these days is a company unable to give a receipt. I would have done ,0 star if that was a option. Staff where unhelpful.

Good products at fair prices.
Staff at the depot are always very helpful with product knowledge. Chaps in the warehouse always on hand to help lift into your van

​As a long-term trade customer,
​The quality of the units are consistently excellent (robust carcasses, saving significant time on-site.
​Crucially, their service level is good: when inevitable human errors occur, they achieve next-day resolution . This responsiveness is vital and eliminates project downtime.
​Highly recommended for professionals who prioritize logistical reliability and a genuinely high-quality product.

Great company with the best people.

Great service, delivery and easy replacement of damaged item.
Great product with easy to follow instructions for a competent person.

Good helpful customer service

Absolute nightmare had our new kitchen installed last summer in first few months, so far dish washer needed repairing, work tops were faulty, washer/dryer needed repair. Only in April washer has completely died on us waited 4 weeks for replacement which was delivered today thats faulty too. Now been told its up to us to get the original washer out before they can put new one it. Never met a company so slap dash and clearly never heard of customer service, my advice avoid them not worth the money they charge! P.s and to add insult to injury the dish washer has packed up again.

Had the goods needed when they were needed.

Good quality products and professional staff and a service at a reasonable price
Thank you

Excellent service as usual, and always there with helpful information.

Helpful and friendly staff and professional
Good quality materials

We purchased the Hockley Super Matt range from Howdens, drawn in by their claims of "durable" kitchens and sleek, "zen-like" design. However, what we received was a product entirely unsuitable for a kitchen environment. Here’s what you need to know before considering Howdens:

Misleading Marketing
Howdens markets their kitchens as durable, but their brochures and website conveniently omit any mention of ease of maintenance or cleaning. What they don't say speaks volumes. After purchase, we learned that their products are not tested for cleaning as part of FIRA testing, which is alarming for something meant to withstand everyday kitchen use.

Fragile and Impractical
The Hockley Super Matt range marks with minimal usage not what you would expect from a "trusted" name like Howdens —this does not happen with cheaper products (similar finish) at B&Q or Ikea. Our expectations were reasonable: a kitchen that can handle normal daily wear. This product falls far short.

Impractical Cleaning Requirements
During a site visit, Howdens' Head of Joinery demonstrated a cleaning process with specialist equipment. It took him 15 minutes to clean just 3 small cabinet fronts. For our kitchen with 34 frontals, that’s 2.5 hours of cleaning, three times a week! This is simply impractical for anyone with a busy household or regular kitchen use.

Lack of Accountability
Despite acknowledging the issues, Howdens concluded that the problem isn’t with their product’s quality and advised us to seek independent legal advice. Their response was dismissive:
"The underlying issue is not due to the intrinsic quality of the product itself, therefore we are unable to progress this matter further."

Key Lessons
1. Not Customer-Focused: Howdens showed zero empathy. For most people, a kitchen is an emotional investment—the heart of the home. Their customer service acknowledged the problem but refused to resolve it.
2. Not Experts in Kitchens: A kitchen range that marks so easily under minimal use is unacceptable. Howdens lacks expertise in designing practical, everyday kitchen solutions.
3. Dishonest Practices: They’re clearly aware of these issues, yet they conveniently leave out cleaning and maintenance details in their marketing.
4. Misleading Guarantees: The brand promises reliability and quality, but their guarantees are worthless when issues arise.

Final Verdict
Save yourself the disappointment and frustration. Howdens kitchens might look good in a showroom, but they fail miserably in real-life use. Look elsewhere for a kitchen that meets practical needs and a company that truly values its customers.

Quality and reliability as usual from Howdens. If items are not in stock then they will source them asap and also let you know when they arrive in store for collection

Great service. Friendly and well informed staff. Nice people to deal with at competitive prices

free coffee helpful staff and lower priced item than screwfix