Banner for Howdens - Middlesbrough

Howdens - Middlesbrough Reviews 132

TrustScore 4.5 out of 5

4.6

6 Carcut Road, Lawson Industrial Estate, Middlesbrough, TS3 6QL Cleveland, North East, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Charlotte Mann made the whole experience of choosing our forever kitchen absolutely wonderful. She listened to what we were thinking of and gave lots of options and design ideas to suit our new extens... See more

Company replied

Rated 5 out of 5 stars

As a first time trade customer I could not have been happier, the staff went above and beyond to help me get sorted and I even managed to luckily catch one of the trade day events bagging myself a fre... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the service, quality and care from Howdens, and in particular, Mary Fletcher - designer was outstanding. Mary listened to us and gave relevant advice about the space and how... See more

Company replied

Rated 5 out of 5 stars

Glen Davison at Howdens Middlesbrough was a great help when designing our kitchen, he was punctual and professional and always at hand to answer any questions we had throughout the process. Any issues... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 6 Carcut Road, Lawson Industrial Estate, Middlesbrough, TS3 6QL, Cleveland, North East, United Kingdom

  • 01642 248 874

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish first getting the…

From start to finish first getting the estimated price to going in and purchasing the material which was requiered to do the job and getting it from ware house and staff putting in the van great staff and dont forget the coffee

6 May 2026
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Suzanne Shadforth, Thank you for your feedback on our Howdens - Middlesbrough depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Great people to deal with and always…

Great people to deal with and always make you feel like a friend, giving a great service.

8 April 2026
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Kath,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

First time customer, very impressed :)

As a first time trade customer I could not have been happier, the staff went above and beyond to help me get sorted and I even managed to luckily catch one of the trade day events bagging myself a free lunch and some great discount off a new set of chisels. Great store very presentable and well stocked.

26 February 2026
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Boro Dan, I am sure the team will be pleased to read your kind words! Have a great day, Alexandra

Rated 1 out of 5 stars

Internal door size

As a loyal customer I am very disappointed with howdens and I feel as I have been dealt with unprofessionally as I have spent over 2k and the mistake was with their own staff, I ordered 11 internal doors and 2 came in the wrong size and they wouldent return them back as the packaging was taking off, one has been returned , one not .but yet I had the receipts.. the doors I had ordered was all written down and shown to staff but yet they still ordered 2 in the wrong sizes the mistake is clearly there’s and now I have to buy more doors when I just wanted to exchange the sizes as they ordered the wrong ones..
they have shown split personalities nice when u want to purchase items from them but a different personality when wanting a exchange not even a refund. Totally shocked to see their bad behaviour . Definitely I will not recommend them. The both managers were defending thier college when she made a mistake clearly.

13 February 2026
Unprompted review
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Please rest assured we will share your comments internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Really impressed with upgrade and as…

Really impressed with upgrade and as normal service spot on

4 February 2026
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Gordon,

Thank you for your kind words and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 4 out of 5 stars

Helpful staff

8 January 2026
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Alyn,

Thank you for your feedback and for highlighting our helpful staff.

Best wishes, Alexandra

Rated 5 out of 5 stars

Always friendly and helpful advice from…

Always friendly and helpful advice from the staff
Good quality products available off the shelf or they can get them for you quickly

2 September 2025
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello JM JOINERY SERVICES, Thanks for leaving this 5 star review for the Howdens - Middlesbrough depot! Best wishes.

Rated 5 out of 5 stars

perfect every time

29 July 2025
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Stuart, good morning

Thank you for your kind review. We're delighted to hear that you consistently have a perfect experience with us.

Best wishes,

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care

25 July 2025
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Allison,

Thank you for your kind words and for rating us 5 stars. We are delighted to hear that you were pleased with our customer care during your kitchen remodelling experience.

Best wishes,

Rated 4 out of 5 stars

Great service

Great service, quality kitchen furniture.

18 July 2025
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Nick, good morning,

Thank you for your positive feedback on our service and the quality of our kitchen furniture. We appreciate your support and are glad to hear about your experience.

Best wishes,

Rated 5 out of 5 stars

Great staff at Howdens

Great staff at Howdens, the quality of the material that I pick is excellent and the customers are happy which is the main thing.

11 July 2025
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello A-Z Joinery Solutions Ltd,

Thank you for your kind words about our staff and the quality of our materials. We're delighted to hear that your customers are satisfied, as that is our main priority.

Best wishes, Howdens Middlesbrough

Rated 5 out of 5 stars

2nd time I've dealt with Mary

2nd time I've dealt with Mary, very professional from start to finish. Help out with every request

18 April 2025
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Glen,

Thank you for your kind words about your experience with Mary. We're pleased to hear she was able to assist you professionally and meet your requests.

Best wishes,

Rated 5 out of 5 stars
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Alan,

Thank you for your kind words and for rating our service as first class. We are delighted to hear that you consistently have a positive experience with us.

Best wishes,
[Your Name]

Rated 5 out of 5 stars

Excellent service and excellent staff…

Excellent service and excellent staff also value for money

19 March 2025
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Andrew,

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you found our service and staff excellent.

Take care and have a lovely day!

Rated 5 out of 5 stars

Excellent service staff go above and…

Excellent service staff go above and beyond all ways great crack wouldn’t go anywhere else would definitely recommend Paula and all the staff 😊😊😊

3 March 2025
Unprompted review
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello Stephen,

Thank you for your kind words and for recommending Paula and the team. We're delighted to hear that you had an excellent experience with us.

Best wishes,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look