Excellent Service as always by office staff and the warehouse staff. Always polite and friendly. Really great to work alongside. Really prompt with rectifying any problems, missing/damaged items or ev... See more
Company replied

Units 8 - 15, Longhill Industrial Estate, Greatham Street, TS25 1PU Hartlepool, North East, GB
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Excellent Service as always by office staff and the warehouse staff. Always polite and friendly. Really great to work alongside. Really prompt with rectifying any problems, missing/damaged items or ev... See more
Company replied
All good, from ordering at the counter to collecting in the warehouse. Everybody very pleasant and knowledgeable with regards to what I needed. Plus the materials are great quality to work with no... See more
Company replied
Howdens in Hartlepool - wouldn’t go anywhere else, staff are very helpful, and always smiling, especially Shelby. She is super helpful and knowledgeable about the company as a stockist. Highly recomme... See more
Company replied
Excellent service & friendly staff every time i visit Howdens Hartlepool. Shelby normally serves me and nothing is ever any trouble to her when finding the Plumbing or Building materials i need fo... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Units 8 - 15, Longhill Industrial Estate, Greatham Street, TS25 1PU, Hartlepool, North East, United Kingdom
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I am a trade customer of Howdens and have been for over twenty years, as a building contractor who's business operates all over the North of England I have used numerous branches in different areas. This is the first time in all of my years dealing with the company I've felt the need to leave feedback on the service. We recently had a design and quote done for a £12,000 kitchen. We accepted the quote and due to our tight programme on site and being short staffed we asked the designer to recommend a fitter. The designer sent the plans to a kitchen fitter (Neil Fannan Joinery) and we received a quote which we accepted. This is something I've done with various Howdens in different areas without any issues. The kitchen fitter arranged dates inline with the schedule on site and started work. We had no initial issue as everything seemed to be getting carried out in a reasonable manner. Around 2 days before the kitchen was completed the kitchen fitter informed us he was going on holiday for two weeks and he wouldn't finish it until his return, this wasn't as agreed and was past the handover date for the project. We had to make it clear to him that we would have to put our own joiners onto the kitchen and complete the work. Its was at this point our foreman, an experienced joiner for more than 20 years started to discover numerous issues with the installation. Units not level, badly set out making door clearance difficult, blanking panels in corner units missing. In all it was poor quality. As a result of this we had our own joiners go over the installation and bring it upto the standard that we work to. I have no issues with the materials supplied by Howdens and will be using them again in the future. I do unfortunately have issues with the handling of my complaint to Hartlepool Howdens. I asked the designer to contact me regarding his recommendation of the fitter, this never happened. I contacted the branch and was told someone would call me back, this never happened. On my last attempt to highlight the issue I was passed to someone who said they where the assistant manager. When I explained the situation she bluntly told me they don't recommend installer's, they only provide a list for customers. The conversation became heated when I informed her that on this occasion the designer did recommend someone and I suggested that the installer he had provided shouldn't be on their list. I explained it wasn't acceptable to have some customer spend thousands of pounds on kitchen units to have it badly fitted. The response from the member of staff was that the fitter spends alot of money with the branch and would remain on the list of installer's. So in an effort to prevent someone who doesn't have a team of experienced joiners to correct poor workmanship I'm highlighting the issue on Trust pilot.

Reply from Howdens - Hartlepool
Very helpful, order arrived on time, great advice regarding which materials to choose.

Reply from Howdens - Hartlepool
Staff always helpful and friendly whenever l visit the store

Reply from Howdens - Hartlepool

Reply from Howdens - Hartlepool
The staff at Hartlepool was very helpful and accommodating, they were helpful and reassuring as normal as always.
Couldn't
wish for better service.

Reply from Howdens - Hartlepool
Phil Angel as always went over and above with our kitchen design, and continues to do so with everything other element of our house refurb. Wouldn’t chose anywhere else.

Reply from Howdens - Hartlepool
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