Houzz Reviews 

I placed an order online. Was charged right away. I was supposed to get my product shipped in 3 days. I called them two weeks later. After holding for 10 minutes, I was told my order was canceled and they were going to refund my money in next 10 business days. Worst company to buy anything from. Stay away ans shop elsewhere. Their customer service is based outside of the US and you can't talk to a supervisor. What a joke.

I have been a very loyal Pro Account customer of Houzz for many years, paying tens of thousands of dollars for their services. Recently, I decided I no longer needed the Pro Account and repeatedly requested to cancel my subscription and return to the free platform. My account representative, Anthony Ramirez, assured me this would be taken care of. In fact, I even have an email from last month where he stated no further charges would be applied to my credit card.

Yet another charge of $1,017 was just posted. When I reach out, Anthony either ignores my messages or says they are “looking into it,” but nothing gets resolved. This has been a frustrating and disappointing experience. Houzz was quick to take my money for years, but now it seems nearly impossible to cancel.

Another week has passed since Anthony last promised this would be fixed, and I’ve gone from being a very happy Houzz customer to being incredibly frustrated. Please, Anthony Ramirez — fix this.

For context, this is the first negative review I’ve ever written in my life.

As an interior designer in England, who has used this service, I would recommend not signing up paying their monthly fees. I got a very good deal of 2 areas for a few hundred a month. But when you only get 1 / 2 (mostly bad) leads a month, which you are also competing against lots of other interior designers for, its actually very expensive. Customer service isnt great, at first you need at least 3 reviews to get flagged on their system to get more leads, but then when you get to 3, you get told no its 5, and then as you can imagine, 10 is now the lucky number. Even with over 10, I only got 1 - 2 leads a month and nothing worthwhile. It ended up costing me more than I earnt from any work I won. As a new small interior design studio thats just set up, its just not viable. At the end of the year I tried to cancel, speaking to my rep months in advance about me not wanting to continues. A few weeks before it renewed I contact her to cancel and get told, you have to give 1 months notice. All the chats leading up to this I was never reminded of this clause in the contract. And as you can imagine, it automatically signs you up for another year. I have now put my company on hold, which means I am no longer trading. And have emailed to cancel my contract with them, but over a month has gone past and my account manager hasn't even 'been able to' set up a meeting with her manager to speak to him about it. So each month that goes by they keep taking out the monthly fee.

Maybe when it was first set up Houzz was great, I know designers who signed up when it was still a new company and got lots of work from it. Now, its got too many paying designers, and not enough work to go around. Every design event i see they have a stand and sign up more and more designers, leaving all the paying ones with no work.

All reviews / people i have spoken to say its notoriously difficult to cancel / get more leads from them.

Maybe as a larger company who can offset the costs against larger projects its fine, but as a small new inteiror designer / design studio, I would avoid.

I purchased a kitchen pantry cabinet from a manufacturer named Crossley Furniture from shop.houzz.com.
The cabinet arrived unassembled in a box via Federal Express The box was sealed with flimsy clear plastic tape, and had gashes in the cardboard. Once opened, I found that several of the parts were cracked. The back of the cabinet was made of a thin piece of material resembling painted cardboard.
I contacted customer service at Houzz to request a return and the customer service rep told me I needed to submit photos. The return form on their website did not allow me to upload photos, so she sent an email requesting photos.
I submitted the photos and called customer service back to find out what the next step in the return process is. Another rep said she would submit and ticket and they would get back to me. I asked how long it would take and she did not have a clear answer.
She said since they converted to a new software system and to the shop.houzz.com website, there was not a clear process for returns. This is not an acceptable response from a company regarding a return request of a damaged item.

We weren't aware that if you don't cancel with this Company, they automatically go to your account and take another years dues. We never received anything from them the first year. Completely false promises for customer leads.

I was using houzz for all of 2024 and part of 2025. I had 1 region and would get 1 and sometimes 2 jobs per month. I also referred houzz to a couple of friends who owned businesses in the same industry.

In 2025 I decided to increase spend and purchased 4 more zones. I didn't get any jobs after the increase. I was spending 5 times more than I was originally spending.

I asked if they stopped ad spend or something because I wasn't getting any jobs. I couldn't continue paying because work had literally died off. They said I had to continue paying because I had a contract.

Besides not being able to access my account they post a in big red letters on the public page "Business Profile Suspended". Which at the end of the day is fine but they continue billing you monthly for their service. They said that I am paying for the profile to be up.

So I get a call from collections today. Asking me if I can borrow money from my family or something. Basically getting collection call from a marketing company who I feel didn't perform the services promised.

Im not paying over 2k a month to them. If anything I want a refund for what I did pay.

I found a professional on Houzz, and it turned out to be a disaster. I wanted to leave a review, but Houzz blocked it. There’s no transparency, and it seems you have to pay to post reviews that favor professionals. This system ends up helping poor-quality professionals find clients.

Bought a bathroom vanity. 2 days after I ordered it went on sale. I called to get the sale price and they refused. They refused to cancel my order. They refused to let me speak with a supervisor. Said I most likely wouldn't get a call back. Very rude and unprofessional. They described their sale as an error not to be honored.

Worst company ever they are the biggest scammers. I highly suggest do not hire them. They will take money out of your bank account without your permission. Once you call him they won’t give you an answer. They will give you a runaround.

If I could rate a 0 I would. One of the worst programs I have ever used. Houzz does not go thru your leads and make sure they work for what you do as a company. There pushy with there leads, once you sign up there no help at all to with leads or to try and grow your business . Save you money

I had many discount codes for Labor Day and none of them worked. It's like a bait and switch. Very discouraging. Esp bc we already bought 2 sets of furniture, we were adding more pieces to the sets before they sell out.

Ease to purchase. Looks just like what I was looking for.

I love the rugs that this company has. I also hit a sale which makes it even nicer.

Remodeling two bathrooms in my home and Houzz has been my go-to for critical pieces of the design. Great experience buying both vanities and the delivery was flawless. Highly recommend!

Purchasing was a breeze. I'm eager to receive my chairs and see how they complement my rehabbed table.

Great selection, has all the information I need on the website and checkout was a breeze. Thank you Houzz!

An old (4 years) delivery address popped up and I didn't see it until after I ordered the ottoman. I followed the instructions and contacted the merchant. They replied that they could not change the billing address (why not?). So I cancelled the order, although I have not had a confirmation of the cancellation yet. Then I reordered the same ottoman with the correct and updated adress. I worry that I will wind up being charged twice and have a mess trying to get a refund. It doesn't help that you have not customer service website or phone number. I'm very frustrated and don't think I will ever purchase through Houzz again.

Been buying doors from Houzz for years- great products, great prices!!