Houzz UK Reviews 

I signed up for Houzz Pro to help grow my trade business, but the experience has been deeply frustrating.

When my contract ended, I never renewed, and tried to cancel my subscription — but there was no way to do it directly through the platform. I reached out for support, but found there were no proper support channels available. I was told I’d have to wait up to three months before anyone could respond to my query — which I found completely unacceptable.

Even more frustrating: all conversations are kept off the record, so there’s no written confirmation of what was discussed — even when I was finally able to speak with someone via Zoom.

Houzz must follow UK consumer protection laws, which require clear cancellation options and prevent companies from charging customers without consent. This experience shows how easily platforms like Houzz can fail small traders like myself.

If you're thinking of signing up, be warned: there is no direct cancellation, support is nearly impossible to reach unless you book a Zoom call.

Been a Pro member from day one. Find it fantastic. Couldn’t run my business without it now. And each year the options just get better. Excellent value for money too. Well done Houzz!!

love the fence with slats and gaps to allow free flow of air

It was an amazing experience so far, when creating this Houzz profile

The first dedicated support Zoom meeting Seila held was very informative for new customers. Sheila is warm and inviting and confident in sharing her knowledge.
The overall experience is a very good one.

Always love the variety for inspiration, my first visit when starting new project

I have signed up to Houzz pro.

My account manager to Joe Richardson and he is incredibly helpful. The platform is a good way to get leads as an interior designer. It must be said that often it is difficult to convert leads to projects because some enquiries are people simply researching. Others that come through are often met with many designers chasing the potential business making it difficult to contact the enquirer and convert the project.

My pro account goes above and beyond to assist. Couldn’t recommend him more highly.

Without a doubt Houzz is my primary directory for business. It's an incredibly powerful resource that allows me to communicate with clients as well as showcase and co-ordinate my projects.

The POL-BUILD COMPANY is definitely a 5-star building company, with Teresa as Project Manager and her team of very competent, reliable, resilient and hard-working builders, always quick to respond to any on-the-spot problems. All the renovations were finished to a very high standard and I will definitely be using them for any future refurbishment works.

I would not recommend to Pros on my experience with Houzz. After signing up for their platform, I found that it did not generate any leads or provide any tangible benefits for my business at all! Although sent leads - they were cold ones. I followed the correct cancellation procedure, giving notice as required. However, closing the account was just plain difficult, bouncing from pilar to post - non use email addresses and even the Sale person fobs you off!
Since closing my account, ( luckily my card had expired as they tried to take a years payment despite me giving notice) they have completely blocked me from even viewing their website!

I would suggest cancelling your payment if you do not want them to just dip in to your account!

However what’s even more frustrating is that trying to contact Houzz for get a resolution is completely impossible. Their emails they request you write to - do not exist, making it clear that they have no interest in engaging with anyone AFTER you sign up. The lack of transparency and poor customer service is completely unacceptable and I would avoid at all costs - There are far better platforms these days!!

Blocking a former user from accessing publicly available information on their site feels like an unfair penalty for simply choosing not to continue with their services. I urge Houzz to reconsider these restrictive measures and provide a proper means of communication for those needing assistance.

Based on my experience, I would not recommend Houzz to other professionals seeking a reliable and fair platform.

Update
Having reached out, Houzz are still unable to unblock my account online so I have access to my saved images. Wishing I'd never been pulled in by the consistent initial sales calls from sales reps at Houzz.

I have tried 3 times to submit a review for a tradesman where the experience in dealing with them was horrendous. The review has been moderated every time and Houzz seem unwilling to post any negative reviews. Each review has been careful to follow the companies review policy and the most recent was edited to such an extreme it barely reflected the terrible experience I had endured.
I employed this company through Houzz and relied on the flawless reviews on their website. Had I know it was not possible to submit a negative review I would certainly have questioned the legitimacy of the reviews and the Houzz site.
I'm not sure s single negative review will deter people from employing a tradesman however there is a need to highlight certain practices for others to be aware of. If Houzz are unwilling to allow these details to be documented they are not accurately reflecting their clients experiences and others are at risk of falling into the same traps.

Efficient and speedy responses with friendly and helpful back up to this great tool for Interior design services

I’ve been using Houzz for my business or the last 5 years, and overall, it’s been a fantastic platform that brings in a steady stream of good leads. The staff are incredibly friendly, knowledgeable, and always happy to assist with any questions or concerns. Their support really adds a personal touch to the experience.

One area where I feel there’s room for improvement is the ability to tailor my package more. There are several extras included that my business doesn’t use, and it would be great if the pricing could better reflect this. That said, I’m sure many other companies find these features useful, so it’s likely down to individual needs.

Despite this small drawback, I’d still give Houzz 5 stars. It’s a solid platform that provides a reliable source of revenue for my business. As with anything, you get out what you put in, and I’m looking forward to continuing to grow my business with Houzz in the years ahead!

I joined Houzz Professional hoping to gain some decent leads and grow my interior design business. I fully understood there were no guarantees, but I expected to at least make back my investment. Unfortunately, that did not happen, and my overall experience was very disappointing.

The quality of leads was the biggest issue. While I received some inquiries, most were from individuals who were not seriously interested in hiring a designer and very few even responded to my messages. These were not the qualified, ready to hire clients that was pitched to me before I signed up.

Adding to my frustration was the lack of support from Houzz once I signed up. The initial sales pitch was compelling, and they were very eager to get me on board, but after that, I found their level of assistance lacking. Unfortunately, I didn’t come close to recovering my 3.3k investment, let alone turning a profit. I have used other platforms where I have paid far less and have had much more success, Houzz has been a complete waste of money and time.

I strongly recommend that you avoid Houzz if you are an interior designer looking to grow, especially if you're expecting to make back your investment. The leads are low quality, and the lack of support makes the entire experience feel transactional rather than helpful. Houzz needs to prioritise better lead filtering and ongoing support to justify the high cost of signing up.

I love the variety of photos and how they are categorised

We love using Houzz within our company and our dedicated support team member, Silvia, is so friendly and helpful. It really feels like she is as passionate about our company's success as we are! We use both the software and the marketing, both are a great asset. Just the accounting side of the software I'd like to see improved but the development team are working hard, on it behind the scenes, so hopefully it will be there very soon and we cannot wait to get stuck in to optimising new features!

UK based.
We were looking for a platform that could do everything you needed it to for construction projects and would link to Quick Books. This software is brilliant. Without any demo, I could create a time plan, add images and plans and so much more. A red flag for me is all the onboarding that needs to be done with some software but Houzz is intuitive and simple - but powerful too!

There were some leads generated. However, the yearly subscription system is skewed in Houzz's favour with algorythm boosts around renewal periods. I suddenly received a few enquiries where clients clicked images which were noted as my own, although were not. Houzz, is not an awful website, however with google's November 2024 core update, affiliate websites are now pushed further down the list.