Houseology.com Reviews 281

Houseology (and Jason in particular) proved to excellent in terms of the customer service received and I would have no hesitation in buying from them again and recommending to others.

From start to finish, the best customer service I’ve ever had!!! Reply back with the information I was concerned about. Both Tracey my first contact person to Lisa Higham outstanding!!! *****
Best regards,
Judee

shocking service shocking delivery time on original outdoor lights.
Now the glass globe has broken and a replacement ordered in May 18 is now supposed to in the warehouse in October 18 !!!!! but who knows.

dont buy anything you want in a reasonable lead time they just do not deliver avoid them

Delivery took 6 weeks longer than promised (10 weeks instead of 4), although this can be attributed to the manufacturer, communication about the delay was very poor only informing me about delay around promised delivery date, promised a new mid-July delivery date and still only delivered early August!

Communication was generally poor with promises of getting a response within 24 or 48 hours and then failing to respond at all or responding much later.

So called "white glove" delivery service just brought my quite expensive coffee table upstairs without unpacking it and taking waste material, something I would expect included in white glove service and is a standard for design furniture delivery from competitors I have used before.

Won't be buying here again, plenty of other companies online with the exact same offering and better service!

Excellent customer service experience. Spoke to Lisa who was extremely polite and helpful. I have used them before and will definitely use them again.. Highly recommend.

Always excellent service. Very prompt and professional. Would recommend without hesitation.

Thank you very much! I was surprised. I expexted some problems with my inquiary, but professional approach of Ashton was impressive!

I was extremely impressed with the speed and professionalism of the response from my inquiry. Lisa Higham is incredibly courteous and helpful. Although I did not purchase anything from Houseology, I wouldn’t have any doubt to do so in the future. Houseology is going on my “Favorites” list on my iPad! I had an excellent experience dealing with the company. Thank you.

Excellent service from start to finish and got a great discount as there was an offer on the site!

Very happy with customer service from Houseology . There were a number of problems with one of the items from my order . It initially arrived damaged, its replacement was delayed, and then it was delivered to the incorrect address. I was fortunate to have Lisa Higham dealing with these issues. She was very prompt in responding and did all she could to help. As a result, despite all these issues, I would order again from Houseology.

EXCELLENT. Highly recommended

The lamp is exactly what I wanted and needed.

Thank you to the customer sevices team for the help provided. I am a happy and satisfied customer.

Payment of nearly £300 was taken in May for a purchase that has not turned up. Various excuses of delays, each different to each other. Now no-one answering the phone. I can see the rest of the day been spent getting my payment back off the credit card.

Edited after Houseology reply below. Houseology were told (by email as no-one was contactable at the phone given on the website) on the day I posted this that the order was cancelled and we required an immediate refund. I have sourced the goods elsewhere.

Today they email to say the goods are being dispatched to us ignoring the email. The goods will not be accepted if they turn up. We are awaiting the refund after they have sat on our money for over 2 months!

Final update on July 10th.

After further discussion with Houseology who were helpful at this point, we have received our refund and the matter has been resolved to our satisfaction. We are prepared to accept that there may have been delays and miscommunications outside of Houseology’s control. We have ordered goods from Houseology previously and everything ran smoothly on that occasion, so will put this one down to a ‘glitch’ and have upgraded our review.

Recently purchased a fire pit from Houseology, which initially had quite a long lead time but ended up arriving earlier than anticipated (without letting me know which wasn’t ideal). On opening, I found the item was damaged slightly, so I got straight on to customer services and was greeted by Lisa, who was super helpful. She arranged for a replacement to be sent a day or so later and was super flexible about getting the damaged one picked up. Brilliant customer service which turned my initial negative feelings about this company into positive ones.

Shocking customer service, never got my order despite repeated emails saying otherwise. Then after four weeks and still waiting to get my money back after repeated emails and calls, no apology or anything. Still no refund and their answer, nothing to do with us talk to your bank.

I placed and order on the 15th of May, I am still waiting for the order and now they have sent me completely the wrong thing wallpaper and not a shoe rack? How can you say an item is in stock with delivery to your warehouse being 2 weeks and it take over one month to deliver?

I still don't have an answer on when I will receive my item. Probably never at this rate. The worst online site I have ever come across do not ever order from this company.

slightly delay to the table but otherwise very happy with the customer service and product

Houseology are a great company to buy from with a fantastic range of products available at loss of different price points. Jason from Customer service was most helpful in getting our order expedited despite a short delay from the manufacturer.

Well done!

I bought 2 PH5 lights and Vitra hang it all clothes book from Houseology, the products are great, and the customer service is very good too! Very reliable they always get back in time for any enquiries.

One of the PH5 light is faulty, the customer service staff was really helpful to arrange a replacement. The price is most competitive vs other furniture shop too! Will definitely shop with them again.

Great curated products - if in stock - delivery can take a while! but the customer service is great its real people and they deal with it seemlesly.