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House Buyer Bureau Reviews 

446
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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and team members for being exceptionally helpful, professional, and genuinely courteous throughout the entire selling process. Consumers note that communication is always clear and consistent, which successfully makes the property journey smooth and completely stress-free. Some reviewers were not happy with the financial offers, noting that final property prices were significantly lower than the expected market value. Though a few people felt these valuation proposals were ultimately too low for their personal needs, they still appreciated the transparent discussions and respectful approach.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their exceptional... See more

Price

Reviewers express mixed feelings about price, acknowledging that offers are significantly lower than market... See more

Service

People report positive experiences with service, noting that staff members are exceptionally helpful,... See more

Customer service

Customers had great satisfaction with customer service, consistently praising the helpful, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, brilliant, and stress-free process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found Dorothy at HBB to be really courteous and explained the whole process clearly when I asked about it. We don’t progress further with the initial discussion as we were still working on trying t... See more

Company replied

Rated 4 out of 5 stars

Dorothy and Kerrie have been very professional and respectful towards our sensitive house sale, thank you. The end sale price was fair and understandable under the circumstances and we were very impre... See more

Company replied

Rated 4 out of 5 stars

Professional in the approaches and tenacious as due to unforeseen circumstances I was unable to keep my original phone booking. Chatting to Suzanne gave me every confidence however I probably will dec... See more

Company replied

Rated 4 out of 5 stars

Found the company to be upfront and honest … they chose not to make us an offer on our property but explained their decision and were apologetic at not being able to help.

Company replied


Company details

  1. Property Investment
  2. also in
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant

About House Buyer Bureau

Written by the company

Sell your house fast

Selling your house doesn't have to be stressful. We are genuine property buyers who buy all types of property with our own cash. Whatever your circumstances we can give you a guaranteed, cash sale in a timescale of your choosing.

Our friendly team will give you honest and straight forward advice on the best way to sell your property - no hard sell 'guaranteed'. Visit our website House Buyer Bureau for more information and to get your free cash offer.

We know our stuff. We love property and since 2010 we've bought over 4,000 properties, spending over £600 million and helping thousands of people sell their homes quickly, simply and without fuss.

You can hear directly from some of our previous customers by visiting this link.

We are part of HBB Relocation Services Limited and you can find out more about us at companies house.

Whatever the reason for your sale we will buy all types of property, in any condition right across England and Wales. We can buy in as little as 7 days and will cover your costs of sale (including survey and solicitor fees).

We don't charge any fees. No estate agent fees, no survey fees, and if you use our recommended solicitors there are no legal fees to pay.

We won't ever put you under any pressure to sell to us. We are founder members of the NAPB, are members of the Property Ombudsman and are signed up to comply with approved Trading Standards practices.

Our promise to you

Written by the company

We'll give you a competitive cash offer, no fuss, no hard sell, no fees, no messing you around, and you're in control at all times.

Contact info

Get Your Free Cash Offer

We'll give you an idea of what we can pay in just one phone call.

4.5

Excellent

TrustScore 4.5 out of 5

446 reviews

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No recent history of asking for reviews

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4.5

All reviews

(446)

55 reviews in the last 12 months

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Rated 4 out of 5 stars

Interesting and helpful company…

Interesting and helpful company to deal with. Very responsive even though we could not reach an agreement on the house sale. Progressed things quickly and Dorothy was very pleasant to deal with. Obviously it was disappointing not to conclude matters with them but HBB appear to be a genuine company who can/want to buy houses for cash

16 January 2025
Unprompted review
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Reply from House Buyer Bureau

Hello Paul, Thank you for your review. We wish you all the best with the sale. Best wishes HBB.

Rated 5 out of 5 stars

We recently sold our home to House Buyer Bureau

We recently sold our home to House Buyer Bureau after losing our buyer at the very last minute. Using HBB enabled us to repair our chain and keep our onward house purchase.

Our personal family circumstances meant losing our buyer left us in a very stressful situation, and we needed to move very quickly.

We were warned of the unscrupulous house buying industry and only spoke properly with 2 companies we were comfortable with, after a lot of research- House Buyer Bureau & Quick Move Now. It was important for us to do business with the right people and companies.

It was very refreshing to deal with Dorothy and Kerrie. At such a stressful time, their genuine understanding and lovely way about them both was greatly appreciated and needed. They made our decisions much easier and the entire process far more pleasant.

They responded to my emails promptly and were always at the end of the phone. Their communications were excellent and they ensured a very efficient transaction from beginning to end. We met our deadline completion date thanks to HBB. Happy to have dealt with good people and a company that genuinely upholds the moral values that it claims.

Thank you, HBB!

10 January 2025
Unprompted review
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Reply from House Buyer Bureau

Hello Rebecca, We are thrilled to have met your deadline completion date and wish you all the very best in your new home. Thank you so much for your kind review. All the best HBB.

Rated 5 out of 5 stars

I don't normally write reviews one way…

I don't normally write reviews one way or the other. However on this occasion I feel it necessary to show my gratitude. Its very rare these days you find a company that operates with total professionalism and 100 percent common sense. If you choose to work with these guys you are in safe hands.

14 January 2025
Unprompted review
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Reply from House Buyer Bureau

Hello, Thank you for your positive feedback. We look forward to working with you again. Best wishes all of the team at HBB.

Rated 5 out of 5 stars

I'm an estate agent that regularly…

I'm an estate agent that regularly sells properties for House Buyer Bureau and couldn't recommend the company highly enough. All staff are very friendly, quick at communicating and maintain a good professional service. All mutual clients that I've dealt with have had the same opinion. Whether you're looking to sell your property or buy from them, I can guarantee you'll receive the same efficiency and positive experience. I've dealt with a few other companies of a similar nature and find they can be too pushy and less personable which makes HBB standout ahead of others. I deal with Rebecca Atkin for most matters and she optimises the companies values with brilliant communication, a friendly and professional nature and always happy to assist with queries. I have also started dealing with Charlotte Soden recently who has also been brilliant.

13 January 2025
Unprompted review
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Reply from House Buyer Bureau

Hello James. Thank you so much for your feedback and review. We look forward to selling more properties through you. All the best HBB.

Rated 5 out of 5 stars

Extremely helpful and very professional

I have had many dealings with House Buyer Bureau and have always found them to be extremely professional at all times.

A great team of people to deal and speak with. Always helpful and quick to sort out any questions or concerns.

I would highly recommend then.

10 January 2025
Unprompted review
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Reply from House Buyer Bureau

Dear Jeremy, Thank you for your 5 star review. Looking forward to continuing to work with you. All the team at HBB.

Rated 5 out of 5 stars

Great Company with a fabulous team

We have worked with HBB on a multiple projects over the past couple of years.
The communication, reliability, efficiency and friendliness of the team is top notch and we hope to grow our working relationship with them over the coming years

13 January 2025
Unprompted review
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Reply from House Buyer Bureau

Hello Sarah, Thank you for your review. You are a pleasure to deal with. Best wishes HBB.

Rated 5 out of 5 stars

Great friendly team

I have worked with HBB for a number of years and have always been impressed with their professionalism. The whole team are very personable, friendly and helpful. I would certainly have no hesitation in recommending them to my friends and family.

13 January 2025
Unprompted review
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Reply from House Buyer Bureau

Dear Andy, Thank you for your kind words. We look forward to a continued working relationship with you. All the best HBB.

Rated 1 out of 5 stars

Offered £200000 less than property…

The offer made was a substantial £200,000 below the property valuations,

10 January 2025
Unprompted review
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Reply from House Buyer Bureau

We are sorry we couldn't make an offer work for you. Please don't hesitate to come back to us for another conversation.

Rated 4 out of 5 stars

The lady I spoke to (Dorothy) was…

The lady I spoke to (Dorothy) was amazing, very knowledgeable and there was no pressure to use the company. She explained everything very clearly

20 December 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Helen, Thank you for your review. Best wishes HBB.

Rated 3 out of 5 stars

Very helpful friendly staff when I made…

Very helpful friendly staff when I made an initial enquiry. Unfortunately they truefully advised they were not suitable to assist me for they could only offer me £70000 less than its market value. Probably suitable for someone selling an inheritance and not needing proceeds to move to another house

16 December 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Mr McDowall, Thank you for your feedback. Best of luck with the sale of your property. HBB.

Rated 5 out of 5 stars

Responded rapidly to initial enquiry…

Responded rapidly to initial enquiry and made an offer very quickly. I decided not to go ahead on this occasion but there was no hard sell and the process of obtaining an offer was very straightforward.

12 December 2024
Unprompted review
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Reply from House Buyer Bureau

Hello, Thank you for your feedback. We wish you all the best HBB.

Rated 5 out of 5 stars

HBB was one of the few companies…

HBB was one of the few companies recommended so contacted them regarding a quick sale. Suzanne was extremely professional and comprehensive in explaining the process involved. An offer was forthcoming very quickly. Kerry was very helpful and kept me informed most of the time. I wasn’t aware that my uncle’s roof had the dreaded spray foam which resulted in a lower offer, which was understandable. Everything proceed in the timescale originally quoted. Definitely a company I would deal with again in similar circumstances.

11 December 2024
Unprompted review
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Reply from House Buyer Bureau

Dear Allan, Thank you for your kind review. As you say none of us were expecting the dreaded spray foam to be in the roof. It is difficult to get a mortgage on a property with spray foam as it does effect the value. So glad we got there in the end. You were a pleasure to deal with and wwe wish you a Merry Christmas. From the team at HBB.

Rated 5 out of 5 stars

Very professional and honest

Whilst we chose not to proceed with HBB on this occasion, I was really appreciative of their honesty and professionalism. I would definitely recommend a discussion with them if you are thinking about it, as there is no pressure and they are upfront and honest.

2 December 2024
Unprompted review
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Reply from House Buyer Bureau

Hi Louise, thank you for taking the time to leave us such great feedback. Please feel free to get back in contact if you think we can help in the future. 👍 The HBB team

Rated 5 out of 5 stars

Brilliant service and company

After my dad passed away I contacted House Buyers Bureau and spoke to Susanne, she went through the whole process and explained it would be around 20%less than market value. At the time we decided to try and sell through an estate agent. 6 months later we had 2 viewings and no really interest. I contacted Susanne again to ask for an offer, the offer they came back with wasn’t as good as I expected but it had been sat in the market with no interest and I wanted it gone.
We accepted the offer and I was passed onto Kerrie who would help us through the process. On having the survey done unfortunately my dad had had the insulting foam in the loft. The offer was reduced at a fair price to costs of removal and repair any damage. We completed on Friday and could not fault the service we received.
I would recommend to use if you are wanting to get rid of a property quickly but don’t go in expecting market value you will be disappointed, all the legal fees were covered and it was pretty much stress free. Kerrie was brilliant, keeping us updated and seeing if anything was needed or questions we had

22 November 2024
Unprompted review
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Reply from House Buyer Bureau

Thank you for taking the time to write a review. It is really helpful for people to read your experience selling to us. With very best wishes, HBB

Rated 5 out of 5 stars

Lady on the phone was very friendly and…

Lady on the phone was very friendly and not at all pushy which I was expecting. She was prompt with the price I was offered and was also the highest of all the Companies I did contact. So yes 💯

11 November 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Lyndon, Thank you for your review and kind words. Much appreciated. All the best HBB.

Rated 5 out of 5 stars

I recently had the pleasure of working…



I recently had the pleasure of working with Homebuyers Bureau to sell my house, and I cannot recommend them highly enough! My experience was overwhelmingly positive, marked by exceptional service and professionalism.

From the very first contact, the team was responsive and attentive. I was impressed by their straightforward approach—there were no hidden fees, no last-minute surprises. After providing some photos and my estimated property value between £205,000 and £210,000 I received a fair offer of 80 percent of the market value that I was happy to accept.

The entire process from start to finish took just 2 to 3 weeks, which is incredibly quick. I appreciated the fact that I didn’t have to deal with estate agent or solicitor fees, which can often complicate and delay the selling process.

While there was a minor hiccup with the solicitors that delayed the exchange of keys by a day, the Homebuyers Bureau team handled it with grace and professionalism. Mike Forsdike the managing director, personally reached out to apologize for the inconvenience and even sent me a £100 Amazon voucher as a gesture of goodwill. This level of customer care truly stood out to me.

Throughout the entire process, Mike, Susanna, and Kerri kept me informed and supported. Their communication was excellent, and they made sure I was updated every step of the way. It was clear that they genuinely care about their clients and strive for complete satisfaction.

Homebuyers Bureau is a shining example of what a home-selling company should be. Their commitment to speed, efficiency, and integrity is commendable. If you're looking to sell your house quickly and without hassle, I wholeheartedly recommend Homebuyers Bureau. They truly deliver on their promises and make the process as smooth as possible.

Thank you, Homebuyers Bureau, for making this experience a positive one!

7 October 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Ronnie, Thank you so much for your review and kind words. We are pleased we could help with a hassle free and quick sale for you. All the very best from the team at HBB.

Rated 5 out of 5 stars

Honest friendly company

Very friendly staff who are extremely experienced and understanding they communicated everything clearly and at every step made sure I was happy with the deal never tried to low ball or change the original deal and all done and complete in 8 weeks from start to finish couldn’t be happier with service or outcome would definitely recommend

25 October 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Peter, Thank you for your positive feedback. We are so pleased we could help. We wish you all the best. Kind Regards HBB.

Rated 5 out of 5 stars

Really great

Really great, efficient, friendly service.

1 October 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Hannah, Thank you for your review. All the best HBB.

Rated 5 out of 5 stars

I cannot thank Dorothy and her team enough....

I cannot thank Dorothy and her team enough for the help and advice they gave me, though I ended up with a private buyer they still gave me advice and were very friendly.
Thank you

20 October 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Steve, Thank you for your feedback. We wish you all the best with the sale.

Rated 5 out of 5 stars

Great Service.

We were in a hurry to sell our house as we’d seen one we really wanted. Unfortunately it was taken off the market before we proceeded.

Fantastic service from beginning to end. No pressure at all. Suzanne was great. could speak to her anytime. received friendly and impartial advice.

Can't recommend this team highly enough.

1 October 2024
Unprompted review
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Reply from House Buyer Bureau

Hello Andrew, Thank you for your review. Much appreciated. Please come back to us at any stage. Best wishes HBB.

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