We found Dorothy at HBB to be really courteous and explained the whole process clearly when I asked about it. We don’t progress further with the initial discussion as we were still working on trying t... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Selling your house doesn't have to be stressful. We are genuine property buyers who buy all types of property with our own cash. Whatever your circumstances we can give you a guaranteed, cash sale in a timescale of your choosing.
Our friendly team will give you honest and straight forward advice on the best way to sell your property - no hard sell 'guaranteed'. Visit our website House Buyer Bureau for more information and to get your free cash offer.
We know our stuff. We love property and since 2010 we've bought over 4,000 properties, spending over £600 million and helping thousands of people sell their homes quickly, simply and without fuss.
You can hear directly from some of our previous customers by visiting this link.
We are part of HBB Relocation Services Limited and you can find out more about us at companies house.
Whatever the reason for your sale we will buy all types of property, in any condition right across England and Wales. We can buy in as little as 7 days and will cover your costs of sale (including survey and solicitor fees).
We don't charge any fees. No estate agent fees, no survey fees, and if you use our recommended solicitors there are no legal fees to pay.
We won't ever put you under any pressure to sell to us. We are founder members of the NAPB, are members of the Property Ombudsman and are signed up to comply with approved Trading Standards practices.
Written by the company
1 The Cornerstone, Market Place, Kegworth, DE74 2EE, Derby, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Interesting and helpful company to deal with. Very responsive even though we could not reach an agreement on the house sale. Progressed things quickly and Dorothy was very pleasant to deal with. Obviously it was disappointing not to conclude matters with them but HBB appear to be a genuine company who can/want to buy houses for cash

Reply from House Buyer Bureau
We recently sold our home to House Buyer Bureau after losing our buyer at the very last minute. Using HBB enabled us to repair our chain and keep our onward house purchase.
Our personal family circumstances meant losing our buyer left us in a very stressful situation, and we needed to move very quickly.
We were warned of the unscrupulous house buying industry and only spoke properly with 2 companies we were comfortable with, after a lot of research- House Buyer Bureau & Quick Move Now. It was important for us to do business with the right people and companies.
It was very refreshing to deal with Dorothy and Kerrie. At such a stressful time, their genuine understanding and lovely way about them both was greatly appreciated and needed. They made our decisions much easier and the entire process far more pleasant.
They responded to my emails promptly and were always at the end of the phone. Their communications were excellent and they ensured a very efficient transaction from beginning to end. We met our deadline completion date thanks to HBB. Happy to have dealt with good people and a company that genuinely upholds the moral values that it claims.
Thank you, HBB!

Reply from House Buyer Bureau
I don't normally write reviews one way or the other. However on this occasion I feel it necessary to show my gratitude. Its very rare these days you find a company that operates with total professionalism and 100 percent common sense. If you choose to work with these guys you are in safe hands.

Reply from House Buyer Bureau
I'm an estate agent that regularly sells properties for House Buyer Bureau and couldn't recommend the company highly enough. All staff are very friendly, quick at communicating and maintain a good professional service. All mutual clients that I've dealt with have had the same opinion. Whether you're looking to sell your property or buy from them, I can guarantee you'll receive the same efficiency and positive experience. I've dealt with a few other companies of a similar nature and find they can be too pushy and less personable which makes HBB standout ahead of others. I deal with Rebecca Atkin for most matters and she optimises the companies values with brilliant communication, a friendly and professional nature and always happy to assist with queries. I have also started dealing with Charlotte Soden recently who has also been brilliant.

Reply from House Buyer Bureau
I have had many dealings with House Buyer Bureau and have always found them to be extremely professional at all times.
A great team of people to deal and speak with. Always helpful and quick to sort out any questions or concerns.
I would highly recommend then.

Reply from House Buyer Bureau
We have worked with HBB on a multiple projects over the past couple of years.
The communication, reliability, efficiency and friendliness of the team is top notch and we hope to grow our working relationship with them over the coming years

Reply from House Buyer Bureau
I have worked with HBB for a number of years and have always been impressed with their professionalism. The whole team are very personable, friendly and helpful. I would certainly have no hesitation in recommending them to my friends and family.

Reply from House Buyer Bureau
The offer made was a substantial £200,000 below the property valuations,

Reply from House Buyer Bureau
The lady I spoke to (Dorothy) was amazing, very knowledgeable and there was no pressure to use the company. She explained everything very clearly

Reply from House Buyer Bureau
Very helpful friendly staff when I made an initial enquiry. Unfortunately they truefully advised they were not suitable to assist me for they could only offer me £70000 less than its market value. Probably suitable for someone selling an inheritance and not needing proceeds to move to another house

Reply from House Buyer Bureau
Responded rapidly to initial enquiry and made an offer very quickly. I decided not to go ahead on this occasion but there was no hard sell and the process of obtaining an offer was very straightforward.

Reply from House Buyer Bureau
HBB was one of the few companies recommended so contacted them regarding a quick sale. Suzanne was extremely professional and comprehensive in explaining the process involved. An offer was forthcoming very quickly. Kerry was very helpful and kept me informed most of the time. I wasn’t aware that my uncle’s roof had the dreaded spray foam which resulted in a lower offer, which was understandable. Everything proceed in the timescale originally quoted. Definitely a company I would deal with again in similar circumstances.

Reply from House Buyer Bureau
Whilst we chose not to proceed with HBB on this occasion, I was really appreciative of their honesty and professionalism. I would definitely recommend a discussion with them if you are thinking about it, as there is no pressure and they are upfront and honest.

Reply from House Buyer Bureau
After my dad passed away I contacted House Buyers Bureau and spoke to Susanne, she went through the whole process and explained it would be around 20%less than market value. At the time we decided to try and sell through an estate agent. 6 months later we had 2 viewings and no really interest. I contacted Susanne again to ask for an offer, the offer they came back with wasn’t as good as I expected but it had been sat in the market with no interest and I wanted it gone.
We accepted the offer and I was passed onto Kerrie who would help us through the process. On having the survey done unfortunately my dad had had the insulting foam in the loft. The offer was reduced at a fair price to costs of removal and repair any damage. We completed on Friday and could not fault the service we received.
I would recommend to use if you are wanting to get rid of a property quickly but don’t go in expecting market value you will be disappointed, all the legal fees were covered and it was pretty much stress free. Kerrie was brilliant, keeping us updated and seeing if anything was needed or questions we had

Reply from House Buyer Bureau
Lady on the phone was very friendly and not at all pushy which I was expecting. She was prompt with the price I was offered and was also the highest of all the Companies I did contact. So yes 💯

Reply from House Buyer Bureau
I recently had the pleasure of working with Homebuyers Bureau to sell my house, and I cannot recommend them highly enough! My experience was overwhelmingly positive, marked by exceptional service and professionalism.
From the very first contact, the team was responsive and attentive. I was impressed by their straightforward approach—there were no hidden fees, no last-minute surprises. After providing some photos and my estimated property value between £205,000 and £210,000 I received a fair offer of 80 percent of the market value that I was happy to accept.
The entire process from start to finish took just 2 to 3 weeks, which is incredibly quick. I appreciated the fact that I didn’t have to deal with estate agent or solicitor fees, which can often complicate and delay the selling process.
While there was a minor hiccup with the solicitors that delayed the exchange of keys by a day, the Homebuyers Bureau team handled it with grace and professionalism. Mike Forsdike the managing director, personally reached out to apologize for the inconvenience and even sent me a £100 Amazon voucher as a gesture of goodwill. This level of customer care truly stood out to me.
Throughout the entire process, Mike, Susanna, and Kerri kept me informed and supported. Their communication was excellent, and they made sure I was updated every step of the way. It was clear that they genuinely care about their clients and strive for complete satisfaction.
Homebuyers Bureau is a shining example of what a home-selling company should be. Their commitment to speed, efficiency, and integrity is commendable. If you're looking to sell your house quickly and without hassle, I wholeheartedly recommend Homebuyers Bureau. They truly deliver on their promises and make the process as smooth as possible.
Thank you, Homebuyers Bureau, for making this experience a positive one!

Reply from House Buyer Bureau
Very friendly staff who are extremely experienced and understanding they communicated everything clearly and at every step made sure I was happy with the deal never tried to low ball or change the original deal and all done and complete in 8 weeks from start to finish couldn’t be happier with service or outcome would definitely recommend

Reply from House Buyer Bureau

Reply from House Buyer Bureau
I cannot thank Dorothy and her team enough for the help and advice they gave me, though I ended up with a private buyer they still gave me advice and were very friendly.
Thank you

Reply from House Buyer Bureau
We were in a hurry to sell our house as we’d seen one we really wanted. Unfortunately it was taken off the market before we proceeded.
Fantastic service from beginning to end. No pressure at all. Suzanne was great. could speak to her anytime. received friendly and impartial advice.
Can't recommend this team highly enough.

Reply from House Buyer Bureau
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.