HotPriceTubs Reviews 

DO NOT TOUCH THIS COMAPANY. They will send you a faulty/damaged tub and basically leave you high and dry. No aftersales or customer care.

I would avoid this company at all costs I paid cash for my hot tub back in June 2017 did not receive it until September 2017, on arrival the side panels were broken and we waited around a six weeks to get new ones delivered and A bar was bent . Then in November the jet adjusters stared leaking and not working properly and only one got replaced one still leaks .
We are now in April 2018 and at the end of March the hot tub has stopped working altogether and blows our main fuse board in our house when turned on .
We have been promised and engineer to come and fix it on many occasions and not one time have they showed up .
We now have trading standards involved and I am trying to get a refund but I can’t see this happening any time soon , they never return our call or answer our emails I have been calling them every day now for the past two weeks still no closer to getting this sorted out. Now I am stuck with this in my garden and I can’t use it feel completely at a loss as to what to do next to get my money back .
😔😔

Great sales experience. Easy and painless. Delivered on time without any problems. The tub worked perfectly for 10 months, this is when the problems with this company started.

I reported a fault with tub not heating properly to the company on the 16th of Jan and they keep telling me that an engineer will visit. Here I am on the 3rd of April still no engineer. I feel as though I have been fobbed off the entire time. They certainly say all the right things be actually do nothing. I have been given a date WC 16th April for an engineer visit, but having already been let down before, I will update on here.

I would advise anyone thinking of buying from this company to avoid.

If they fail to turn up again I will start the process of contacting trading standards, so if anyone else on here has any experience with this process, please get in touch.

Had no issues with the initial sale of the hot tub and delivery, up to that point we received a great service from HotPriceTubs but when you have a fault with you tub then that's a different matter! The fault started on Xmas day, its now 22nd March and still no visit from the engineer or even a response from aftersales! I have spoken to aftersales, I have e mailed after sales and I have even contacted them via Facebook, all to no avail. I think its a real shame that a company which had so much potential has ruined their reputation purely on not attending to faulty tubs. I can now see that it looks like the will send the company under leaving clients left high and dry, they have 2 recent CCJ's recorded against them and a credit score of 9! Looks like I will be going legal too now, as I don't see why I should carry on paying finance on a product that doesn't work!

like everyone else on this site I was fooled into believing that they would come and fix the problem. I ordered my Hot tub in August 2017 it arrived in Jan 2018, I filled the tub left it on heat for two days, then switched on the hot tub jets one blew out and emtped the water all over the patio and fish pond, I had to move the fish until I could bring the pond back to a safe water for the fish to be returned. it is now the 21st March 18 and I am still waiting for an engineer to come and repair the hot tub. I am off to see a solicitor these people cannot continue getting away with this the law is here to protect consumers the whole point of the act 2015 is to protect people from companies like this.

Do not use this company! Its cheap for a reason. No aftersales and now Im out of pocket for the tub and I have to pay to get it removed! The company has no was of fixing it so the warranty you get you may as well throw in the bin with your money.

Why are most of the 5 star reviews from United States ??
Looks rather dodgy to me !
I can't imagine Americans ordering Chinese manufactured hot tubs and then getting them shipped to the USA !
Paid reviews ?

No problem with the sale or delivery but hot tub stopped working with heater faulty mid December 2017 ..it’s now the 1/3/18 and still not been able to use it or get contact with after sales ..emailed dean morley MD with no response and contacted company via phone and Facebook with promises of a call back ..still nothing .. I waited for over 7 years to be able to get a hot tub for my kids and paying monthly for the use of this product... it’s just not good enough !! Seems in my case once you’ve brought (and service was good in this process ) and things go wrong the after care is non excistant being fobbed off every time !! Not happy !!

We brought out hot tub from hotpricetubs.com at the end of the summer last year and its been in constant use ever since! From ordering to delivery they were fantastic! Would highly recommend them.

The tub itself was fantastic. We had initial issues getting the couple of damaged panels replaced. Took a few emails before they sent them but it wasn’t a big issue as we could still use the tub. And we happily used it most days for 9 months until we had an issue with it and contacted Aftersales to get it sorted.
This was on 27th November.
Despite my giving them updates on the issues while we waited for the engineers visit and then promising he would be aware and have all he needed to fix it, he didn’t. He arrived after 4pm in the dark, fixed one issue which was the control panel , didn’t seem aware of the issue with the jets not working, diagnosed a faulty pump and promised a visit the next week to fix it. After that the tub stopped heating up so I emailed them to tell them so their engineer could be told and they promised they would update the engineer.
Since then Aftersales have been a complete joke. They never answer their phones- once I spent 50 minutes on hold only to get cut off, I leave voicemails and they are ignored, i email and they rarely reply, I try every means to get them to answer me (through sales and logistics, through messenger and twitter) and eventually they do but they make promises they don’t keep and blatantly lie.
I’ve been promised visits on certain days and they don’t bother turning up or contacting to say they aren’t coming.
The one time an engineer did turn up in January he hadn’t been told what was wrong so didn’t have the right pump. This was despite Aftersales promising that he did have the right parts and would definitely be able to fix it!! I discovered later that they didn’t even have the right parts at their base!!
Since then 4 visits have been promised. 2 they just didn’t bother turning up and the last 2 they cancelled stating the engineer who was due to come is no longer with them so they would rearrange and get back to me by the end of today. Surprisingly they haven’t !!
In the middle of all this they keep sending me texts asking me to book a service and it’ll cost me £250!!
Oh, in one attempt to get in touch with them I phoned the number on their emails... mistake.. I got a phone bill with almost £50 charge on it all for being on hold to no one because I now realise they ignore their phones!!
I was promised a refund by one of their employees but I’m not holding my breath.
If anyone leaves a message on their Facebook page that’s anything less than complimentary, they just delete it. I know, they have deleted 2 of mine without replying to me and when my son left messages saying how bad Aftersales were, they deleted them and blocked him.
I’ve had over 2 months without a working hot tub, I’ve been lied to and ignored and am stressed beyond belief with it all.
I emailed the owner, a Dean Morley, twice but he obviously doesn’t care because he hasn’t replied either.

In summary, don’t bother using this company because they really don’t care about their existing customers. The owner doesn’t even care!

UPDATE..
It took almost 3 months of upset, stress and frustration but we Eventually got the hot tub fixed after dealing directly with one of their engineers who was honest enough to be totally truthful. From what he said it’s clear they never had the part needed to repair the tub despite them repeatedly telling me they had and they made promises with absolutely no intention of keeping them. The engineer took things into his own hands and went and bought a suitable pump and the hoses required to make it fit on his way here and then managed to get the new pump fitted & working.
I can’t describe how stressed this whole episode made me.. I don’t think I realised until it was finally done with and I ‘crashed’.
I was on the brink of just getting it fixed by someone else but I didnt want to let hotpricetubs Off the hook when it came to honouring their warranty.
Now out of warranty and I will have nothing more to do with them other than still trying to get a refund off them for those phone calls they ignored.
I repeat .. Don’t bother using this company.. they don’t care!!

Sales team good but aftersales beyond poor! Disgusting attitude as won't contact back from emails, phone messages and Facebook messages! All I need is a part which they won't supply me! Beyond annoying! 3 months and still in same situation!

If your looking to buy a hot tub I would advise against hotpricetubs. I bought one in June, it was delivered in September, the whole panel fell off the first time we used it and we are still trying to fight to get it repaired! They’ve blocked me from commenting on their Facebook page and blocked me on their fb messenger, they don’t respond to emails and they don’t answer the 0800 number, I rang the 0844 number once, was on 20+ mins and gave up (cost over £10 and didn’t even get answered) their customer service is a joke! Seriously google people’s reviews posted on other sites! I wish I had!
They do not hold any spare parts so if anything at all goes wrong with your hot tub it is a minimum 8 week wait for parts as they come from China! I waited about 10 weeks for new panel, they turned up after hounding them for weeks they eventually turned up with the wrong colour panel!! Absolute joke of a company, avoid at all costs! They don’t respond to phone calls or emails!

They have since changed their website from hotpricetubs.co.uk to
Hotpricetubs.com

It’s the same company they are just trying to avoid all the negative review!

Hot tub it’s self is good , communication/ aftersales is non existent . Took delivery of the hot tub actually 2 days early as they were in the area. You get ZERO instructions from them , you can download the Balboa operating manual but maintenance/care of your specific tub is no where to be found . My cover lifter which I paid for and was meant to be delivered with the tub eventually arrived 6 weeks later and didn’t fit my model . Had to pay £17 return postage which I was promised would be refunded , after 4 calls and being on hold forever , emailing copies of postage costs I gave up , how hard can it be ?! Correct cover lifter came another 2 weeks later dispatched direct from another company ( Castle Hot Tubs , who I have bought chemicals from and they actually answer their phones ! )if you want a cheap tub go for it , if you are looking for ANY kind of after sales ( apart from false promises / lies ) go else where !

This company is a scam. They take your money in exchange for a cheep hot tub.
Please do your research and spend your money elseware.
As they will not care one bit once they have your cash.
The tub has not worked properly since it was installed. Engineer has been out 4 times each time the have caused more damage.
Once you complain they block you from Facebook. They delete all negative comments and post from there page giving the illusion all is well. They have also removed the reviews tab from there Facebook page.
You do not want the stress believe me.

On ordering my hot tub (Barcelona model) I was told that I would receive a delivery date within two weeks, this never happened. I had to chase them for it.
On getting a delivery date I started making plans for crane hire etc. Two weeks before the planned delivery date, I contacted the so called ‘logistics’ team just to confirm the delivery and was told that there was a delay due to them being let down by their supplier. I was then given another delivery date.
One week before the second planned delivery date I again called to confirm the date and was again told that there was a delay due to their supplier. I refused to accept this and on the very same phone call, was then told that my hot tub was actually in stock. Second delivery date was confirmed on the call and also then via email. I booked and paid for crane hire (which is not cheap) and began to get a little excited. However...

Two days before the planned delivery date (only a few days since delivery was confirmed) I received a phone call to tell me that my hot tub was now not in stock and delivery was postponed for another three weeks (unless I would change the hot tub model). Having already paid for the crane I had no option but to accept a model that I didn’t order (Kensington model). The compensation offered for this was an aromatherapy pack!!! After a number of phone call they agreed to supply steps and cover lifter as compensation (this did not come easy though).

The delivery drivers arrived on the correct day and were very polite and helpful, the only problem was they tried to collect payment for the previously mentioned steps and cover lifter. The office hadn’t made them aware of the compensation. I was then told that they face angry customers on nearly every drop!

Once the hot tub was in place, I was given the quickest most basic demonstration of how to operate the hot tub and away the delivery guys went.

Finally to rub salt into my wounds I received my next monthly phone bill, just short of £50 in calls to hot price tubs premium rate number (all of these calls were due to hot price tubs failures). I contacted them via email to complain about this, I was told that it would be passed to management for review and I should expect an answer in 5-10 working days, unsurprisingly the response never came. I made contact again after three weeks, this had absolutely no response at all. Then on my third attempt and a promise of writing a review, I received a phone call to tell me management were now reviewing and that I would receive a call the following day. Unsurprisingly this phone call never happened.

I must say that the hot tub itself is very good and fault free (so far). If you can put up with the worst possible customer service from the moment of order placement, then order from this company. You will love the hot tub.... if it ever arrives

Delivery took a bit longer than expected as problem with their supplier and they couldn't supply tub (Valencia) we ordered but we were given another tub option (Piccadilly) so that we would still have a tub for Xmas. Tub arrived on day and just after Allocated time. The delivery boys were very helpful and walked me through setup. Had tub up and running with only one small problem, the Bluetooth speakers were not working. Used messenger on Facebook to talk to technical and found a connection disconnected at the speakers behind panel. 2 minute to fix. Tub upto temp and using for the first time. Jordan and Emma very helpful and would recommend Hotpricetubs. A very happy customer.

BE AWARE, these guys take ur money and run!! No customer service or after care for customer. The hole company is a joke. Don’t buy from these jokers

My husband and I bought our Barcelona hot tub from these lovely people. We were visiting friends up in Newcastle and after seeing the face book page online we popped into the showroom to have a look. We were so happy with the standard of the hot tubs that we paid our deposit and went home excited to make plans where to place our new acquisition. Just as promised we received our hot tub on the Sat 28th july this year. By the Sunday evening we were sat in our hot tub and it's truly amazing. We have used it nearly every evening since and sometimes during the day as it helps me with a few health conditions I have. Marvellous service and exceptional standard of product at amazing prices. Thank you HotPrice Tubs. X

Our devastating experience of this cowboy company began in June 2017 when we paid a deposit on a Kensington British Hot Tub.

We bought in the summer, planning parties for me, my wife and 2 children towards the end of the year. It took 12 weeks to have the tub delivered and little did I realise but the constant chasing I was doing for a delivery date even at this point was only the start of the nightmare.

The hot tub was delivered damaged with a huge crack in the shell all the way through which we reported straight away after spending 1hr 20 minutes on hold to an 0844 premium number. We were told that we could still use the tub until this was sorted put. Unfortunately I filled the tub, only to find that my garden was flooded the following morning as the tub was also leaking from 2 separate places underneath, despite apparently having undergone strict pre-delivery QA checks!!

A nightmare 4 months then ensued of false promises of new delivery dates and constant lies about return phone calls and promises of information via emails that were never sent. Not once during this period did I receive any return correspondence, via phone or email, without first calling them. At 1 point I was even lied to by Jake from Logistics who promised to send me a list of alternate tubs, only to find when I called them again the following day that he was on holiday and had therefore never had any intention to send me any information!!

In the end it took so long to organise a replacement that my tub went out of stock. I was offered a similar tub as a replacement that they then "forgot" to order! I was then offered a more expensive tub as compensation, which when I accepted, I was told the following day that this was not an option as it was too expensive!

I finally lost my patience when I was told that they could not get a tub to me before CHRISTMAS!!! I have cancelled my order and I am now expecting a massive fight to get my money back.

This is a very quick summary of this appalling experience with this horrendous company, and does not really do the whole dire situation any justice as far as the anger and stress that this has caused me and my wife.

Please, please, please do not use this company. Despite the tubs being cheap and even if you are lucky enough to get a tub that works, then just pray that you never need to use the warranty as I'm sure that will be met with the same nonchalance and disregard as my sorry tale.

Seville Hot Tub delivered October 2017. Despite some mixed reviews on social media, we listened to the positive reviews and placed our order for the Seville Hot Tub. The hot tub was delivered slightly earlier than the delivery date which was a great bonus. Our experience with Hot Price Tubs has been excellent from point of order. Once installed, we had 2 very minor problems which were dealt with immediately by the after sales team, these were issues that were sorted by myself with the after sales clear telephone instructions. The hot tub itself is excellent and we can’t get enough of it. After 6 years of inflatable Spas, which have to be packed away in the winter, we are looking forward to a Winter of HOT tubbing!! A big thank you to the guys at Hot Price Tubs.!