Not ready for pills, but having a little difficulty getting it hard sometimes? This device by Hot Octopuss is by far the best product to get you rock hard and ready for the next step in your evening w... See more
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Great customer service, commitment to customer satisfaction with the products they provide. They truly want their customers to enjoy their products and furthermore go above and beyond to provi... See more
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Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and coope... See more
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The remote doesn’t work except when it wants to. I’ve replaced batteries, read everything I could find on the product and it just doesn’t work dependably. My biggest motivation when I purchased wa... See more
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Company details
About Hot Octopuss
Written by the company
We are in the business of making people feel good.
We design and build sex toys with scientific innovation and cutting edge technology. We do things differently. And that’s why we’ve taken sex toys back to the drawing board, to develop them using real people, some serious science and dare we say, ingenious designs.
We are passionately inclusive and celebrate diversity, actively working to break down stigmas around all forms of consensual sexual expression.
We believe every body has the right to sexual pleasure. So whether you’re cis, trans, non-binary, have limited mobility or are older, you’ll find a Hot Octopuss sex toy that’s perfect for you.
- Discreet shipping
- 1 year warranty
- Exchanges and returns
- We respect your privacy
- Secure payments
Contact info
Larch House, Parkmead Business Park, PO7 6XP, Denmead, Hampshire, United Kingdom
- customer.support@hotoctopuss.com
- www.hotoctopuss.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Under promised and over-delivered. Great company.
Doing business with Hot Octopuss is a joy. I've owned several products from them which have performed well. I am almost 70 and happily able to enjoy orgasms still. Great job guys.
10 December 2024
Reply from Hot Octopuss
We're happy to hear that our products have contributed to your enjoyment! Thank you for sharing your positive experience with us; we appreciate your support.
Customer Service was great
Customer Service was great, solved my problem quickly and courteously.
9 December 2024
Reply from Hot Octopuss
We are happy to hear that our customer service team resolved your issue quickly and respectfully. We appreciate your positive feedback!
If it was under $50
If it was under $50, I would go for it. Too overpriced. It can be easily damaged if there is too much pressure under the pulse plate. For over that price, there should be a longer warranty.
5 December 2024
Reply from Hot Octopuss
Hi Josh,
Thank you for your review. We have bent over backwards to try and replace, and resolve the issues you had. Given your first email to us was to notify us you hated it and threw it in the bin, I am not sure why you would purchase a second unit, and then refuse to allow us to replace it when faulty.
Products with electrical and moving parts, are occasionally going to get damaged, we can't prevent that, but when it happens we do our best to resolve it. I am not sure why you would be applying pressure to the PULSE Plate anyway, as this would stop it working, oscillations need space to be able to PULSE.
I am sorry you are disappointed but you purchased twice, knowing our warranty procedure both times, I am not sure what else we can do, if you won't accept a replacement.
Cheryl, Hot Octopuss Customer Support Manager.
Every step was great
Every step was fine, the customer service was great, the mind blowing orgasms……priceless. I want more products!!
4 December 2024
Reply from Hot Octopuss
We're happy to hear that every step was fine and that our customer service was great! We appreciate your feedback and are glad you enjoyed your experience.
What an amazingly positive experience…
What an amazingly positive experience we had with Cheryl when seeking assistance with a product we were needing to access warranty for. The communication was prompt and thorough, and the receipt of the replacement product was swift. The care Cheryl showed to our needs was impressive!
20 December 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that you had such a positive warranty experience! We appreciate your feedback regarding the prompt communication and care shown during the process. It's great to know the replacement arrived swiftly.
Really great customer service that all…
Really great customer service that all companies should follow. They really care about their customers and create some amazing products.
23 June 2024
Reply from Hot Octopuss
We appreciate you taking the time to share your wonderful experience. We are happy to hear that you feel our customer service is exceptional and that you love our products.
Don't recommend
Feels cheap for the price I paid... the buttons to control, the short wires. The two bullets combined are fairly heavy, and very noisy. A cumbersome, poor design.
11 December 2024
Reply from Hot Octopuss
I am sorry we missed your review earlier, and didn't get the chance to help.
If you purchase again, and have any issues, please email us at customer.support@hotoctopuss.com and we will be happy to help.
We appreciate your feedback.
Cheryl, Hot Octopuss Customer Support
Incredibly great customer service!
Aura has been very helpful with my Satisfaction Exchange. She has been invariably polite and responsive to my questions and informative about Hot Octopuss' policies. I'm grateful that HO has such a generous policy allowing for exchanging a product that was not meeting expectations for another that hopefully will.
20 December 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that you found our team member helpful during your exchange. We appreciate your positive feedback regarding our policies. Thank you for taking the time to share your experience.
A warranty that works!
When the charging cable of my fairly new device broke off inside and rendered it useless, I contacted Aura at Hot Octopus customer service. In a short time, a warranty replacement was on the way and I’m happy as can be.
20 December 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that our customer service team could resolve the issue with your device's charging cable. It's great to know a warranty replacement was sent quickly and that you're satisfied. Thanks for your positive feedback!
The customer service is great
The customer service is great. They chat and take time to explain and help you out the best they can. They will make me buy from them again
5 December 2024
Reply from Hot Octopuss
We're happy to hear that our customer service was helpful and took the time to assist you. We appreciate your feedback and are grateful for your intention to purchase from us again.
Plex with Flex and JETT = Waste of money, Anti-climactic, and Cumbersome
The item didn't meet my expectations. I purchased the JETT, and finding a good position for the item to rest during a session is difficult. It makes what's supposed to be pleasurable a nuisance. Additionally, the item always felt like it was falling off my member due to gravitational pull, so i tried to remedy the situation by placing it on my leg or a nearby surface, but since the item is corded, that method proved useless - I had to hold it in my hand, which gets away from the hands-free experience for which I was searching.
It also wasn't pleasurable enough, either - I did not become aroused by its use; the traditional, cost-free method is much more effective.
_________________________________________________
I also purchased the Plex with Flex.
To get the desired effect, I had to use my hands to continuously angle the equipment, taking away from the desired hands-free experience I expected.
Even with the continued angling of the equipment, the intense nature of a P-orgasm was subpar to that of just using a gloved finger.
All-in-all, I wish I didn't purchase these items.
They say buy once, cry once. But in this case it's buy once cry twice, because not only did I spend almost $200, but the experience was greatly disappointing, as well.
I don't know if i'll be trying anything else, but if I had to guess, I'd say probably not
25 November 2024
Unprompted review
Reply from Hot Octopuss
Thank you for your review. I am sorry we missed your review earlier, and didn't get the chance to help.
If you purchase again, and have any issues, please email us at customer.support@hotoctopuss.com and we will be happy to help.
We appreciate your feedback.
Cheryl, Hot Octopuss Customer Support
Everything was as-expected.
Everything was as-expected.
I was first scammed by a cheaper seller in China and never got the product. So only buy from here.
22 November 2024
Reply from Hot Octopuss
We're happy to hear that everything met your expectations! We appreciate you letting us know about your prior experience and value your recommendation.
Quick responses and a fast solution.
12 December 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that we provided quick responses and a fast solution for you. Thank you for your positive feedback!
The product has lost its vibrating power
The product has lost its vibrating power not as strong as it was once.The charger is a horrible design its very hard to keep the charger in place to charge properly and the charging port on the device rust very easily which also makes it hard for the product to charge properly. I would not purchase this product in the future unless the vibrations speeds were increased too low in my opinion and the charging design was changed.
22 November 2024
Reply from Hot Octopuss
Hi Guillermo,
Thank you for your review. I am sorry you are having charging issues with your Hot Octopuss product. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear.
The only purchase I can see from you is for a charging cable (in November this year), but there are no purchases in the last 8 years for a product, so I am not sure which product you have. Also, the charging plate should not be rusted if you are taking proper care to clean your unit between uses.
I have sent you an email from our customer support account, so we can try and resolve this for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Helpful & polite
11 December 2024
Unprompted review
Reply from Hot Octopuss
Thank you for your review. Glad to hear you found shopping with us such a great experience. If you have any questions, or need any help with your purchases please email us at customer.support@hotoctopuss.com and we will be happy to help.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
I ordered the Man Wand on Oct 18
I ordered the Man Wand on Oct 18, 2024 and received it and it stopped working after about 2 weeks. It would not turn on and the battery was full.
Cheryl from Hot Octopus consumer support sent me a new one within a week. It however stopped working in a week. I do not have any plans to complain to Cheryl. The product is no good. It is a great idea but failed after a couple weeks. I will not get another one. Cheryl was magnificent. Hot Octopus customer service is first rate
18 October 2024
Reply from Hot Octopuss
We appreciate your feedback and are sorry to hear about the product issues you experienced. We're glad our support was helpful. Your comments are valuable as we work to improve our product quality. Thank you for taking the time to share your experience.
I have this and i love it hands free…
I have this and i love it hands free love to get close and then turn it down ans keep going
you will not be disappointed
8 December 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that you love the hands-free feature and find it so enjoyable! It's great to know you won't be disappointed. Thanks for sharing your experience!
Fantastic Service!…
I emailed an inquiry to Hot Octopuss regarding the ship date of my order and to ask if a Black Friday price could be honored. Not only did they honor the price but the item arrived MUCH sooner than anticipated!
The customer service rep, Aura, was very helpful and she sent tracking and responses in a very timely manner. She is great!
4 December 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that your order arrived sooner than expected and that the price was honored! We appreciate your positive feedback regarding the customer service you received; it is great to know the representative was helpful and timely.
The charging of the product was not…
The charging of the product was not obvious and this caused me to be unable to charge. However after I contacted the help department the technician gave me essential information and all was resolved
The problem would not have happened if the customer was aware at time of delivery.
15 November 2024
Reply from Hot Octopuss
We appreciate your feedback. We're glad our help department could resolve the charging issue. We'll review how we present charging information to ensure clarity for all customers upon delivery.
Excellent customer service
Excellent customer service. My issue was resolved with one email.
22 November 2024
Unprompted review
Reply from Hot Octopuss
We are happy to hear that your issue was resolved quickly with our customer service. Thank you for your positive feedback; we appreciate it.
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