Hot Ice Printing Reviews 10

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Find them !!!

I have made an order for £108 for our charity short before X-Mas 2012 for quick delivery and was charged for the full amount. Later on found out that they won`t deliver in time and cancelled my order. They first said that they will be looking after that and we did not hear about them for months. They are not answering their phones nor e-mails. Anyone knows their proper address ? I am happy to pay a prize for it.

16 May 2013
Unprompted review
Hot Ice Printing logo

Reply from Hot Ice Printing

A Full refund was given as promised. This was late and we are very sorry for that.

Rated 4 out of 5 stars

Better experience this time.

Thanks. If the service keeps up, will use again. Many thanks.

7 May 2013
Unprompted review
Hot Ice Printing logo

Reply from Hot Ice Printing

Hi this job was completed and the delays were due to items being sent to your old address. A large credit amount was offered as goodwill, we are sorry for the inconvenience you have faced.

Rated 1 out of 5 stars

REFUND NEVER RECEIVED and waiting for 4 months

I've placed an order in October 2012 for spot UV business cards. I was meant to receive them in 5 days but they arrived in 3 weeks. They all came very badly printed. I've sent them photos to show how they looked and asked for a reprint or refund and fast delivery. They offered to give a refund. It's January and I write and call them few times a week and they ignore me. Very bad service. I wouldn't recommend them. I will file a complaint to the Office of Fair Trading since they kept my money and it cost me and my client's business.

25 January 2013
Unprompted review
Hot Ice Printing logo

Reply from Hot Ice Printing

We did not keep you money and refund was made, we are very sorry for the issues you faced.

Rated 5 out of 5 stars

Excellent Service and Print

We have used Hot Ice Printing on a number of occasions and we have never been disappointed! The customer service and print quality has never let us down.

Not only have we had our printing done with them, they have designed every aspect of our company branding and website. Their in house designers made sure we were 100% happy with our image and we have never stopped being complimented on our stylish and innovative design!

We are more than happy to recommend Hot Ice a million times over! Make sure you print with them! You will NOT be disappointed!

29 June 2012
Unprompted review
Rated 5 out of 5 stars

Amazing Service - Excellent Results!

Hotice provides an excellent service, driven around understand requirements and delivering and exceeding expectations.

I would have no hesitation in recommending them to anyone considering using anyone of their services, as I will surely be using them again in the very near future!

28 June 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look