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See what reviewers are saying

Rated 1 out of 5 stars

Same problem as everyone else. They keep charging my credit card after cancelling, and never respond to support or email inquiries. I finally called my bank, Wells Fargo: It took about 10 minutes an... See more

Rated 1 out of 5 stars

They are a scam. I authorised one transaction and they take money out every month with no way to contact them. I have no way to stop payments except to cancel my credit card. Horrible unethical compa... See more

Rated 1 out of 5 stars

They have been direct debiting our credit card for the last 1 year. It was supposed to be for 6 months at $19.95pm. There is no way of calling them, they dont reply to emails so you are basically st... See more

Rated 5 out of 5 stars

iLoveKickboxing is incredible! The trainers are so friendly, motivating and upbeat. The workout is challenging and a ton of fun. I can’t wait to go back for another class!

Company details

  1. Shopping & Fashion

Information provided by various external sources

Find produkter eller servce ydelser i dit område, hurtigt og let, i HotFrog, din danske firmavejviser. Du kan annoncere dit firma helt gratis.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

24 reviews

5-star
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Rated 1 out of 5 stars

Don't bother

Couldn't register to due an issue inputting a standard mobile number, however after reading other reviews glad I didn't

3 March 2024
Unprompted review
Rated 1 out of 5 stars

They are a scam

They are a scam. I authorised one transaction and they take money out every month with no way to contact them. I have no way to stop payments except to cancel my credit card. Horrible unethical company. Surely illegal? Stay away!!!!!

21 September 2018
Unprompted review
Rated 1 out of 5 stars

Stay Away! Unauthorized charges non-stop

Same problem as everyone else. They keep charging my credit card after cancelling, and never respond to support or email inquiries.
I finally called my bank, Wells Fargo: It took about 10 minutes and they blocked the charges and will be refunding the money, yay!
What a slimy company...

18 September 2018
Unprompted review
Rated 1 out of 5 stars

Kept billing me after I got rid of…

Kept billing me after I got rid of their crap service which did nothing for my business.

9 April 2018
Unprompted review
Hotfrog logo

Reply from Hotfrog

We are sorry for your recent bad experience but it is important to note that Hotfrog has recently been acquired by Moboom Limited. This acquisition will allow Hotfrog to provide you with a wider range of products useful to you and your business and even better service.

As a result of this change of ownership, you may have noticed some changes such as your monthly subscription fee is now being charged by Moboom, on the same pricing and terms and conditions as you have received before.


While we are trying hard to ensure that we are fixing any issues in our process, sometimes it takes hearing from a customer such as yourself to alert us to something that we may be missing.

As always, we appreciate your continued support and understanding. Should you require immediate attention please email me at legal@hotfrog.com

Rated 1 out of 5 stars

This company is one of the worst i have …

This company is one of the worst i have dealt with as no way to reach. I sugned up only because 1 payment of $19.95 was what i believed
I then had money debited without authorisation.
I emailed 5 times over 2 months with ZERO reply and no way of reaching.
Stay away!!!

14 August 2017
Unprompted review
Hotfrog logo

Reply from Hotfrog

We are sorry for your recent bad experience but it is important to note that Hotfrog has recently been acquired by Moboom Limited. This acquisition will allow Hotfrog to provide you with a wider range of products useful to you and your business and even better service.

As a result of this change of ownership, you may have noticed some changes such as your monthly subscription fee is now being charged by Moboom, on the same pricing and terms and conditions as you have received before.


While we are trying hard to ensure that we are fixing any issues in our process, sometimes it takes hearing from a customer such as yourself to alert us to something that we may be missing.

As always, we appreciate your continued support and understanding. Should you require immediate attention please email me at legal@hotfrog.com

Rated 1 out of 5 stars

DONT GO NEAR HOTFROG OR AIIMS

-if you like terrible service
-if you want your content written by non-english speaking people
-if you like to stress!
-if you want to be ignored!
-if you like to waste your money! - THIS IS THE COMPANY FOR YOU!!!
Do yourself a huge favour - and avoid this company at all costs!
They will set up a direct debit - then take your money - but provide no service!
But they refuse to answer calls or emails.
Refuse to cancel our direct debit
MY NEXT EMAIL IS TO THE OMBUDSMAN!

19 December 2016
Unprompted review
Rated 1 out of 5 stars

This company is a scam

They have been direct debiting our credit card for the last 1 year. It was supposed to be for 6 months at $19.95pm. There is no way of calling them, they dont reply to emails so you are basically stuck unless you call the bank to dispute the transaction and change your credit card. Now I have to wait a week for the new credit card details and contact all 15 other companies that debit my credit card to update my details with them.

22 November 2016
Unprompted review
Rated 1 out of 5 stars

HOTFROG: Don't trust this company

I pre purchased a google ad campaign with this company while my website was being built. Once my site was built they did not return my phone messages. They did not reply to their site's inquiry form and all the emails I tried to send to support bounced with errors.
I regret saying this but I believe they may be one of those off shore scamming companies.
Lost a lot of $$$.
DO NOT USE THIS COMPANY! You will lose $$$.

19 November 2016
Unprompted review
Rated 1 out of 5 stars

Hotfrog.com.au is a scam!

I signed up for a 6 month premium $19.95 plan. After 6 months this amount however just continued to be deducted from my account. I contacted them to get them to reverse the charges and to remove my credit card details from the system. They said it must have been a system error and were referring it to the Finance Dept for review. They never got back to me. The money just kept on being deducted from my account. I contacted them again today and they said that I should have logged in to my account and cancelled it. They however assured me when I signed up it was only for 6 months. I did not authorise any additional payments and asked them to remove my bank account from their system which they did not do. Don't be caught out by them! There are many other providers out there!

7 September 2016
Unprompted review
Rated 1 out of 5 stars

Do not do business with them

I signed up for a yearly fee of $89.95 and they are now taking $19.95 out of my account every month and i get the bank to do charge backs, to get my money back.
They have blocked me too on their facebook page, because i asked them to fix it.
They don't call, email or what to solve it whatsoever. All they do is lie to you.
I can't believe an Australian company can get away with what they are doing.
Happy to take down the post, when they reimburse me. Clearly their complaints department is in Denmark.

28 July 2016
Unprompted review
Rated 1 out of 5 stars

SCAMMERS Read previous reviews all true

Scammers were told they could take one $10 cahrge out as a trial
They decided to start taking out $19.95 a month and keep doing it
Every month we call and have to try get credit
Dont trust them and REPORT THEM to ITS ILLEGAL
Dodgy they Blocked me from Facebook like it was a big SECRET what they were doing
Wheels are in motion Expect a call

6 June 2016
Unprompted review
Rated 1 out of 5 stars

Liars!!!!

I signed up for a 6 month advertising special for $19.95, with no additional charges. They charged me the $19.95, then 2 days later $39.95 and 2 days after that another $19.95. I was supposed to be charged $19.95 for 6 months, instead was charged $79.85 in 4 days. Please don't do business with them, you'll be sorry if you do.

24 May 2016
Unprompted review

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