3 star hotel with a 4 star experience
Currently studying for my exams and needed some quiet time alone. This place was ideal. Perfect location, pleasant staff and very decent price. Will be coming back soon!!
15 February 2021
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Hotel Østerport is a Hotel in Copenhagen and is situated near Copenhagen City Centre! Next to Østerport Station and a 20-minute walk from prime spots.
Contact info
Oslo Plads 5, 2100, København, United States
- www.hotelosterport.dk
1.9
Poor
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
If you like a good night sleep, this hotel is not for you. It is located next to a very noisy railway station and the trains makes noise all night. Didn't sleep the whole night and the staff didn't react to my complaints. I'm a frequent traveller - this is the worst hotel experience I have ever had. Copenhagen has plenty of other hotels - do yourself a favor and choose another stay than Hotel Østerport.
7 August 2019
Unprompted review
Not good, not bad - the most NONE smiling staff, hotel in Denmark
The most NONE smiling staff, hotel in Denmark. Staff is the face of the hotel. Staff, smile and behave like you are interested in your guests. It looked like you always were busy, running or in front of a pc not noticing your guests -
My incheck was very strange. 2 receptionist. 1 checking her pc not noticing the new guest (give them a smile) and 1 man in jeans and wrinkled shirt. Color? Blue? White? No one knows. Completely uninterested and not welcoming.
Do the hotel still have the same financiel problems since 2013 and can´t keep the standard for a 3 stars hotel? Heard aboutRenovation because of new owners this year ( Swedish company AB Balder)? Not started yet?
Worn hotel. Rooms located like cabins on a ferry. Location ok, walking distance to city center. Difficult for a foreigner to get to the city center not knowing the streets. Located next to running trains. Not so noisy as expected but if you are used to silence then choose another hotel.
Light up your face with gladness
Hide ev-'ry trace of sadness
Altho' a tear may be ever so near
That's the time
You must keep on trying
Smile, what's the use of crying
You'll find that life is still worth-while
If you just smile
5 October 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.