HotelContractBeds Reviews 

319
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the mattresses and beds, noting how comfortable and supportive they are for daily rest in both homes and rental properties. Consumers also appreciate the straightforward ordering procedure and dependable delivery service, observing that packages arrive promptly and that the delivery personnel are consistently polite and helpful. Some reviewers were not happy with their orders, pointing out specific drawbacks, certain buyers encountered minor product flaws such as fabric imperfections, unexpected creaking noises from bed frames, or sizing discrepancies causing the mattress to overhang.

What people talk about most

Product

Consumers find product quality and comfort to be exceptional, expressing high satisfaction with the... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting the quick and... See more

Quality

Clients share positive opinions on quality, noting that the mattresses and beds are exceptionally well-made,... See more

Service

People report positive experiences with service, frequently highlighting outstanding reliability, efficiency,... See more

Order

Reviewers highlight positive aspects of order, noting that the purchase process is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second bed we have ordered from Hotel contract beds. Excellent quality pillow top king size zip link mattress with vinyl covered quarter bases and drawers with matching fabric cushioned s... See more

Company replied

Rated 5 out of 5 stars

When doing business, my primary objectives are a) only use a reputable company who offer out standing customer support, one who will resolve any querries i have, including warranty claims. b) offe... See more

Company replied

Rated 5 out of 5 stars

We wanted a specific configuration of 2 zip and link divan beds, and after much searching and online research we found Hotel Contract Beds. Order process was easy, availability was within a week, and... See more

Company replied

Rated 5 out of 5 stars

I have been using Hotel Contract Beds since 2020 for the zip and Link divans and mattress in all of our holiday lets. I find them good quality and last, the delivery to our region every Thursday goes... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Supplying contract beds, mattresses and sofa beds (BS5852 & Crib 5) to hotels and the hospitality industry. Free UK mainland delivery. Bespoke sizes available, call for details.


Contact info

4.8

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(319)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistent Quality

As a regular customer who relies on dependable furnishings for my properties, consistency is everything. The mattresses supplied are always exceptional in comfort and craftsmanship, holding up wonderfully over time. What makes working with them even better is the seamless delivery process—coordinating drop-offs is quick, flexible, and entirely stress-free. Having a trustworthy supplier makes managing logistics so much easier. Thank you for the outstanding service and ongoing reliability

24 September 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you so much for the wonderful review especially highlighting all aspects of the ordering process. we look forward to the next project and thanks again for the 5 stars!

Rated 5 out of 5 stars

Easy to do business with

When doing business, my primary objectives are a) only use a reputable company who offer out standing customer support, one who will resolve any querries i have, including warranty claims. b) offer a reasonable priced product that delivers and is backed by long warranties.

I have brought quite a few beds from HCB, and i can say i am very happy and will continue to use them as long as they meet the above.

Doing business is easy, so if like me and you need delivery dates in advanced so you can be at the property, this is not a problem.

1 June 2026
Unprompted review
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Reply from HotelContractBeds

thanks so much for the lovely review and so glad you are continually happy by all aspects of our service! we look forward to the next project! Thanks again for the 5 stars!

Rated 5 out of 5 stars

I really like this company

I really like this company. They are afforadble and matresses are good quality for the price. Would use them again for sure.

10 July 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. We are so pleased that you find our products to be good quality for the price and that you will use us again.

Rated 5 out of 5 stars

Friendly service

Friendly service, reliable delivery and consistent quality
I will continue to use Hotel Contract Beds

10 September 2026
Unprompted review
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Reply from HotelContractBeds

Thank you for your review. We are so pleased you find the quality consistent and will continue to use our services.

Rated 5 out of 5 stars

We would recommend this company 100%

We would recommend this company 100%

We originally bought all our beds from them and sold them with the sale of our house. We bought beds again for our new home and had to keep re-arranging delivery due to a number of issues with the process; they were so accommodating every time I asked for a new delivery date; nothing was too much trouble.

Unfortunately, our house sale fell through at the last minute; I rang to see what could be done with our order and they were so understanding and gave a full refund without any quibble whatsoever.

This company not only sells great beds but also have the most amazing customer service; buy your beds from them, you won’t be disappointed.

7 September 2026
Unprompted review
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Reply from HotelContractBeds

Thank you for your review. We are so pleased you would recommend our company 100%.

Rated 5 out of 5 stars

Super comfy bed at a great price

Super comfy bed at a great price. Clear communication about delivery. It’s in our guest bedroom and has rave reviews from guests. So much so we are thinking of replacing our own mattress with the same! Would highly recommmwnd. Great value compared to the market.

9 September 2026
Unprompted review
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Reply from HotelContractBeds

Thank you for your review. We are pleased that you will highly recommend our company and find our products to be great value compared to the market.

Rated 1 out of 5 stars

Metal Boltless bunk beds

Metal Boltless bunk beds.
The bed was indeed very easy to assemble, which was a positive. Unfortunately, that’s where the positives end for us.

The bed creaks every time you move, to the point that it’s almost impossible to sleep comfortably. My son has actually ended up sleeping on the floor next to the bed because the noise keeps disturbing him.

I’m not sure what the solution is or whether there is a way to stop the creaking, but unfortunately I wouldn’t recommend this bed for anyone who is a light or sensitive sleeper. It’s very disappointing, especially considering how easy it was to put together.
Please kindly provide the email and I will be happy to email you the issue we have with metal bunk beds.

5 June 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review, and we are sorry to hear this and was not aware of your issue until the review came in. As the boltless bunk fits together in a taper format, these need to be fully driven together. If it is creaking, you should find that with use and weight it will force the taper joints together tighter, and this will stop the creaks. We are happy to look at this if you would like to email us a video showing the issues, as we have not experienced this before.

Rated 4 out of 5 stars

20 bedroom hotel...

Setup a 20 room hotel from scratch and used Hotel Contract Beds for all bases, mattresses and headboards. Good price, quick delvery and multiple compliments from guests about their quality of sleep :)

3 September 2026
Unprompted review
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Reply from HotelContractBeds

Thank you for your review. We are so pleased that you have received good comments from customers regarding the comfort of our beds and that you were pleased with the prices we charge and the quick delivery service.

Rated 5 out of 5 stars

I was very satisfied with every element…

I was very satisfied with every element of the service and have already recommended the company to friends and family.

1 September 2026
Unprompted review
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Reply from HotelContractBeds

Thank you for taking the time to write a review. We are so pleased that you were satisfied with the service and have recommended our company to others.

Rated 5 out of 5 stars

Great service

Great service, quick delivery, excellent quality and extremely comfortable, also a very competitive price.
Would definitely recommend and will use this company again. A++

20 July 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. We are pleased you found the beds to be comfortable and at a good price. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Super quality product and excellent…

Super quality product and excellent service with speedy delivery

10 June 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for taking the time to write a review. We are pleased you found the bed to be of super quality and backed by our excellent service and quick delivery.

Rated 5 out of 5 stars

Fast and efficient service

We wanted a specific configuration of 2 zip and link divan beds, and after much searching and online research we found Hotel Contract Beds. Order process was easy, availability was within a week, and delivery was on schedule, with a very helpful van driver.
The beds have only been used once so far for the grandchildren, so can't comment on comfort personally...but the grandkids seemed to sleep on them without problems.

3 July 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. We are so pleased that you found the ordering process easy and liked our quick delivery.

Rated 5 out of 5 stars

Excellent service

Excellent service. I never actually spoke to anyone because the website was so clear. I ordered a Metal Platform Bed on Friday afternoon and it was delivered on Monday afternoon. Enough said! And it works!

12 August 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. We are pleased you found the service excellent.

Rated 5 out of 5 stars

My experience with this company is all positive

My experience with this company is all positive. Even the delivery driver was so helpful and friendly. We bought a single mattress which is well made and comfortable. The delivery was quick and service was excellent. My son is very happy and sleeps well. We are also looking to purchase more beds for our Airbnb business. Very Happy 😃

7 August 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. We are pleased you found the experience of purchasing good, and that the mattress is comfortable and we look forward to supplying beds for your Airbnb.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, consistently good product, good customer service

1 May 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you for your review. We are pleased you found our products to be consistently good as well as our customer service.

Rated 5 out of 5 stars

Great Experience

I decided to purchase king size Chelsea divan after reading good reviews .I was a bit apprehensive about it because of the remarkable prices.How wrong was i.Great bed fantastic quality, delivery was smooth, polite and helpful delivery driver. Whole experience was exceptional.

25 July 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you so much for writing a review. I totally understand, as you never know what companies are like when you purchase on the web. I am pleased our reviews helped you make your purchase and that you have been able to review and that you thought the whole experience was exceptional.

Rated 5 out of 5 stars

Just what I ordered. Good quality. Easy to assemble.

Just what I ordered. Self-assembly looked complicated but was easy. Sense of achievement when finished. Delivered to my door. Very happy with the product. I'm glad I made the right choice.

14 July 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

thankyou for the review - the Bay metal bedframe can look a bit daunting at first but once you get going you see it is a simple build and glad you found the same, thanks again for the 5 stars!

Rated 5 out of 5 stars

Beds are amazing

Beds were delivered on time.
Beds are so comfortable and look amazing.
Very chuffed and great value compared with their competitors.

24 July 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

thankyou for the review, can't ask for more than this in a review, so glad you're happy with not only the price but the comfort of the Monarch 1500 - thanks again for the 5 stars!

Rated 5 out of 5 stars

10 years and still going strong

After 10 years - of running a holiday let / B&B we have only replaced one mattress out of 15 due to the side collapsing. A super king pillow top 1000 spring was dueltyt ordered and made for us - and delivered virtually next day. Service was brilliant as he took it up stairs for us too. Constantly get asked what the mattress is and where we get them from.

8 May 2026
Unprompted review
HotelContractBeds logo

Reply from HotelContractBeds

Thank you so much for your wonderful review and for choosing us over the past 10 years.

We're delighted to hear that your mattress has performed so well in your holiday let. It's great to get a shoutout for our wonderful delivery team also.

The biggest compliment we can receive is hearing that your guests regularly ask about the mattress and where it came from. Thanks again for the 5 stars!

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