Hopshopgo Reviews 

HopShopGo is a commendable platform to shop from popular US stores. Their service is good. Although I just seem to notice a common problem that once my package arrived, it doesn’t automatically show to my list of packages and I have to contact their customer service to fix it. Nonetheless, their customer service are efficient in resolving the issue and making sure that they provide a quality service to their customers like me. I just hope that this problem will be fix to avoid inconveniences. I still highly recommends HopShopGo as their service is very helpful to me, shopping to US brands and shipping it to Asia has never been so easy for me. The transaction is also fast and secured which is a huge plus!

Outstanding service and awesome customer care!! Extremely happy with my overall experience with Hopshopgo.

I recommend this app so much, I have purchased several items that weren't locally available here in the PH and I am satisfied that they have shipped the products I want that I thought I wouldn't be able to get. Luckily I have found this app and they have such great services that you can use!

Services full of Customer Satisfaction, HopShopGo did a great job with this :-)

I'm very happy with my first time use of the HopShopGo platform. I used their Buyforme service and it went perfectly. Then the process to ship to Australia was also flawless. The delivery time was an impressive 4 days. I used their welcome voucher with the Express upgrade and it made the whole process very affordable. BIG THUMBS UP from me 😁👍

Received my item which was damaged I took a photo and immediately inquired. As I had paid for repacking they put two metal items together with no seperating bubble wrap so in transit they were smashing into each other and gringing and arrived quite worn, paint missine, edges grinded away etc. But HSG kept making new hurdles wanting photos of multiple different things despite them sending me pictures when they were shipping it of how it was packed. Honestly find a different shipping provider. After a few years of using their service I am no longer going to use them neither are my friends who I had previously informed about HSG and i suggest any reader to do the same.

Tldr: Avoid.

The pet cage H-S-G on-shipped arrived without the all the pieces required for assembly included. When H-S-G was notified of the lack of parts, they were provided with the order and tracking number from Amazon (per their request) as well as a photo of the instructions showing the shape and size of the missing pieces.
They now are requesting a merchant's shipping confirmation, while still denying responsibility. This time consuming back and forth after paying over the top fees makes the experience with H-S-G unsatisfactory and unpleasant.

I've used Hopshopgo on several occasions and never had any issues until now.
I paid for express delivery to Australia and never received any tracking information and now I've been told I've been issued a refund and I've got no idea where my parcel is.
I've emailed and messaged several times and the customer service is terrible. My product has obviously been stolen and my paypal account has no delivery fee refund.
I will never use this company again or recommend them to anyone as the follow up and customer service is disgusting.
I just want my product delivered!!

Very expensive. Their rewards used to be good but now not so much . You get an upgrade of shipping but no discount. Gave it 4 as is reliable and good for shipping multiple small items.

I am a Premier member. Been with HopShopGo since the 1st startup, after ComGateway (they are the same), just that I have deeper belief when it is under PayPal.

They never let me down except for this last one. As Premier, they gave free upgrade to 3-5 days, but now, after 3 weeks, the package is not even arrived yet. Contacted the customer service and they have confirmed they shipped using FedEx and not DHL as per the tracking on their website.

I feel cheated, 1stly due to the fact that they quoted me 3-5 days and it has been 3 weeks, and I paid premium prices thinking it will be good. Secondly now the shipping company asked me for the invoice and to fill in a form in their format. I am expecting no fuss experiences yet I have to put in effort after paying premium price.

3 is because of experiences prior to this. They have changed. I am going to try with other forwarder.

Emailed them twice with no response, there was a holding fee calculated without warning me that the free storage is running out, as I was waiting for them to get back to me. Never again.

I have been using them for some years now. Their service is excellent and the rates are reasonable.

Cathy and Neil are excellent customer service managers. They understand customers' issues and will think out of the box to resolve their problems. Their out-serving customers is exemplary and should be emulated by all on the service teams. I have been with hopshopgo for more than 5 years and I have encountered various issues and only Cathy and Neil have proven themselves time and again! Keep up the good work guys!

Ordered from Apple.com to my US hopshopgo address, but was nervous since it was the first use of the re-shipping service. But no need for that at all.

Delivery from Apple arrived correctly and within 2 working days was registered for shipping processing through their online site - easy and guides process. Shipped with DHL very quickly with perfect tracking info and received on normal shipping in 3 days from US to Denmark! - that is impressively good service.

I will definitely use their service again.

I’ve been using Hopshopgo for many years, and they are always been helpful, trusted and reliable.

good servis hopshopgo

Fast service. Customer service is excellent and responsive. Will use again.

Fast service, reliable, helpful

I paid for cell phone and fila shoes for an ebay and forward them to Hopshopgo warehouse.after one and half week later they arrived to hopshopgo warehouse and i received and email from hopshopgo confirmation email they arrived to their warehouse, also they notifying they store 30days free of charge storage for every items.Hereafter the day before yesterday i saw spam email on my gmail account and i opened and read the email that i have received from them.they was asking my proof of id and proof of billing details. Just a couple of minutes i sent them my passport and paypal payment details.after sent my documents i received an email they review my documents and within 1,2 days they email me again.i was waiting 2 days they didnt email me, here after i contacted their customer support using chat very difficuly within 6hours because they are not coming to chat instantly. The person chat on live support told me, they returned my package back to merchant and i asked proof of returned details from him. They told me they cannot provided returned details with me. hereafter i contacted seller on ebay, and asked that my items have they received back to them. They told me they cannot track returned items without tracking number. Also i contacted an another seller, that seller is selling fila shoes, that seller also told me they cannot track returned parcels without tracking because they ship lot of parcels internationally and in domesticlly. I think hopshopgo team stolen my cell phone and fila shoes. I'm not recommend this site for any one.

It cost me $252 to ship a pair of slippers from the US to Australia. The online quote estimate said $90 (using their exact measurements and weight)which with discounts was excessive but bearable. Once I shipped my items to them they added on all sorts of hidden costs - Australian Duty (despite the quote saying all taxes included) Mandatory Insurance, Volumetric Weight Add ons, Air Fuel Surcharges, the list goes on.
They refused to give me a refund of the excess amount despite admitting that their quote site does not include all charges as stated and said they would be updating the site shortly to give a more accurate estimate. As the company is owned by PayPal the claim to PayPal was also dismissed.
I very strongly recommend against using their services unless you have money to burn!