Hominter Reviews 222

TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

My questions received a prompt reply, but I was unable to apply the price quoted to the sample I ordered. And I did not receive tracking information or an ETA for my order.

Rated 5 out of 5 stars

After a full day of doing my taxes I discovered my tile had arrived. They made my day! The boxes they came in were quite beat up so I went through them carefully -- a few individual tiles had come o... See more

Rated 1 out of 5 stars

Processing and delivery taking too long. Ordered and processed on 3/08/26, completed on 3/09/26, then nothing. No tracking, no communication. I am canceling the order. No longer needed due to the slow... See more

Rated 3 out of 5 stars

My order was fulfilled very quickly and correctly, which was great. However, a significant portion of the sheets of tile were slightly damaged (i.e., edges of glass tiles had been chipped by abutting... See more

Company details

  1. Tile Store
  2. Tile Contractor
  3. Tile Manufacturer

Written by the company

Hominter is consistently working hard on offering customers the innovative tiles. Over the past 10 years, it has been a great pleasure to work with thousands of houseowners, designers, builders, and distributors. Our goal is give customers more choices, higher quality, better value and superior service.


Contact info

3.0

Average

TrustScore 3 out of 5

222 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Backsplash

I purchased your product on Amazon and it arrived in a few days. It's installed in my kitchen foe backsplash and we love the way it looks

18 March 2024
Unprompted review
Rated 5 out of 5 stars

After a full day of doing my taxes I…

After a full day of doing my taxes I discovered my tile had arrived. They made my day! The boxes they came in were quite beat up so I went through them carefully -- a few individual tiles had come off of the backing but basically they are perfect. Whimsical, colorful and meeting (exceeding?!) my expectations. Excited to get them installed!

5 April 2024
Rated 3 out of 5 stars

Beautiful Tiles, However

I purchased two samples of mosaic tiles. They came packaged very well & protected from breaking. They are beautiful tiles. They arrived pretty quickly. For this I would give you a 4 or 5 Star. However, one tile sample I ordered was very different in color, and I sent a message for someone from Hominter to call me to discuss the difference, as I paid $9.95 for the sample, and if I wanted to order it, I don't know what I would receive. I have not heard back at all. It is not easy to get in touch with you. There is no customer service number. For this reason I gave a 3 Star. Perhaps you can still get in touch with me.

12 February 2024
Rated 1 out of 5 stars

LIED TO & CHARGED A FEE FOR A REFUND

I was showed you had the quantity I needed, so I placed the order, Paid for it. Only to be later emailed asking me to choose a different item because you no longer had the quantity I needed, when I denied choosing another item and just asked for a refund. You obliged, but not without taking a fee out. Which just seems crazy to me after I was lied to. 100% WILL NOT RECOMMEND!!

11 January 2024
Rated 1 out of 5 stars

The tile I got is not what I wanted

The tile I got is not what I wanted. It is brassy and ugly. Cannot use it.
I have tried for 12 days to get an RMA from them. There is not response from Hominter and they refuse to recognize my order number !!
I will contact my credit card company to deny payment.

17 December 2023
Rated 5 out of 5 stars

Wrote a bad review about dealing with…

Wrote a bad review about dealing with this company and customer service. That being said, the tile is really beautiful and high quality and looks great in my beach house. Five star on the product itself and low ratings on the customer service and communication.

11 December 2023
Unprompted review
Rated 1 out of 5 stars

Literally no feedback or correspondence…

Literally no feedback or correspondence even though I consistently have requested info. Will most likely have to stop payment due to the lack of customer support.

4 November 2023
Hominter logo

Reply from Hominter

Dear customer, we share the tracking number for you after we got your email on 12 Nov., please kindly check it, thank you.

Rated 1 out of 5 stars

no communications for over a week from…

no communications for over a week from your end on shipping product after I purchased. Once I sent an email asking for tracking I was told it was shipped and would be here the next day. I waited three days to complain again and now was told they made a shipping mistake and was shipped by another carrier. I informed your company I wanted my money back as I have waited over two weeks and still nothing as far as product or lack of proper communication. I have found another product from another company which I received in 6 days and sill nothing from yoyur company.

9 November 2023
Hominter logo

Reply from Hominter

Dear customer, we received the order on 2 Nov, and we shipped on 4 Nov, we can not cancel the order after we shipped out, and we had updated the tracking number for customer, if customer don't like the tiles, please return, and we will refund after we get the returns, thank you.

Rated 5 out of 5 stars

Quality tiles available.

The variety of quality tiles available, ease of purchase, time of arrival to my home and price. Total experience was excellent 😊 I would like to add a photo of my beautiful tiles, don't know how

16 February 2023
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, product true to look online. Three boxes of glass tile only one small piece broken. Fourth box every sheet had one or two broken pieces. My layout allowed for this allowance of broken pieces.

10 February 2023

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