Moving house is stressful enough without having to worry about sorting the gas and electric as well, but Kevvis at Home Telecom made that part surprisingly easyy 😮💨 He was friendly, helpful, and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dave did a terrific job explaining the best broadband package for me at my new rental property. He took the time to explain everything in detail and made sure the package was exactly what my family ne... See more
Company replied
Ali was wonderful and helpful with fixing my issues with my Wi-Fi, the router that we got had extra wires that the instructions didn’t make sense but he was quick to resolve the issue so we could... See more
Company replied
Great service and very helpful advice, I spoke to a colleague called Mourad and he was absolutely amazing with welcoming and congratulating us on our new home. He answered every question with professi... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Home Telecom
Written by the company
Sky TV Offer
Written by the company
- Flexible Sky TV offers exclusively through Home Telecom
- Why not take advantage over over 300 satellite TV channels with HD for as little as £25 per month. Whether you're renting or buying, our 6-12 month contracts are perfect for you! With special promotions and offers now on, we've got something for everyone. Get in touch on 01403 216131 and be prepared to be amazed.
Flexible contracts guaranteed!
From 30 day rolling to 18 months, we've got the perfect contract for you
As the only provider who specialises in flexible contracts and moving home, our packages are tailor made to you. From superfast 80mbps fibre on 30 day contracts to Sky TV starting a 6 months, we won't disappoint.
Contact info
8 Piries Place, RH12 1EH, Horsham, United Kingdom
- 01403216133
- Sales@hometelecom.co.uk
- www.hometelecom.co.uk
Switch to us today!
4.7
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Constantly overcharged
Constantly overcharged, took them 3 weeks to setup the connection properly (while they would still charge me), and it takes forever to reach them when you need to sort something out (but they text and call you every day when they want to collect payment).
I do NOT recommend their service.
8 June 2026
Thanks to the support agent!
George was helpful, polite and answered all of my queries quickly.
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Corey was really helpful and brilliant
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Knowledgeable staff
Knowledgeable staff. I was consulted by Raj which presented all offers available and also explained the pros and cons of each one.
Promptly answer all my questions and seemed to know what I wanted before I did.
Keep doing the good work!
14 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
After earlier negative review I was…
After earlier negative review I was contacted by phone. I repeated my complaints to Grant. He acknowledged them but said he needed to speak to his manager and I was put on hold for a long period. He then returned and said he could not resolve it at present but would call me back later. He did not . All I received was a noreply email offering nothing of benifit to me.
Perhaps being an OAP they see me as an easy target.
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review, I am sorry to hear about the experience received.
I can see following the discussion with the relevant team the account has been closed and an investigation has been raised regarding the outstanding balance, and you will be contacted in due course regarding the matter.
They make a mistake, the customer has to fix it
Repeatedly told the person on the other end that the router needs to be at the current address - they sent it to the address I will be moving to and have no access to yet. Called them to fix the problem, they can t do anything about it and “it says delivered”. Never had a positive experience with this company, cannot wait for my contract to end, worst I have ever experienced.
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review, I am sorry to hear you are experiencing issues with our service.
I have requested further information so that we can locate the account and investigate further, so if you could please respond for as soon as possible then we can look to bring this matter to a swift resolution.
Corey was amazing help
Corey was amazing help, and made it so easy and smooth to set myself up
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Mia was fantastic
Mia was fantastic, great service and such a nice person x
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Great service
Ben has been extremely helpful and understanding In sorting out my utilities. He indeed is a great assert to your team.
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
He was very friendly and got me great…
He was very friendly and got me great deals on my package
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Great Customer Service
I spoke to Mohamed Mohamed, who helped me start the process of getting WiFi set up in my new home. He was very friendly, patient and helpful throughout. He answered all of my questions clearly and also gave me flexibility with some of the payment-related options, which I really appreciated. The customer service was excellent and made the whole process feel simple and stress-free. Thank you, Mohamed!
17 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Very helpful explaining my electric tariff options!
I had a conversation with Corey, and he was extremely helpful in explaining my tariff options for my electricity. He was informative, and spoke with friendly precision, which put my mind at ease! Would recommend Home Telecom and Corey!
16 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
George!
George was amazing and very quickly helped us out. I hope in our next communications, George handles it.
16 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Very polite and patient, answered all my questions.
I have unfortunately forgotten the name off the gentleman that phoned me (started with M). But he was very polite and helpful, patient when I had to hold for a minute. Answered all my questions clearly and provided all information I needed.
16 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
I had a call this morning with Ahmed to…
I had a call this morning with Ahmed to help me set up my bills for my new place before moving in. He was so friendly and helpful throughout the whole process and walked me through it really well. It would have been a hassle to set it all up on my own with the move in date so soon so his assistance was much appreciated!
16 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Harry was very helpful he explained…
Harry was very helpful he explained things clearly, he was very friendly and very patient and provided an excellent service.
16 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
Super Expensive Exit Fees; Provider Proxying; Not Environmental Friendly
The good: HomeTelecom (HT) may offer you a little bit better price than the provider they are proxying, eg. Virgin, depending on your actual location.
Their support over chat is not that bad and takes ~5mins to get a response.
The bad:
Super long waiting times on support over the phone: 15-30mins waiting time!!!
The support over chat is very limited. For most and/or serious cases the only way of support is actually calling them, which takes ages.
They have super expensive exit fees: £10-15/month that still remains on the contract. On any amendment of the contract (eg. from ADSL to Fiber), the only option is to reset the duration. There is no option to cover only the remaining months. Eg. from 24M to some new 24M, even if you have covered already 12M.
Not environmental friendly: HT sent me 3 routers over the last 18 months and they are asked me to just dispose all of them at the end of the contract!-(
I will definitely neither go again with them nor recommend it to any friend and/or family...
15 September 2026
Unprompted review
Reply from Home Telecom
Thank you for your review, I am sorry to hear about the experience received.
I do apologise for the hold times, whilst we are experiencing high volumes we understand the frustration this matter can cause and would like to apologise.
In terms of the cancellation fees, whilst we do offer differed contract lengths if a cancellation is requested within the contractual term this would lead to cancellation fees.
In terms of the routers, if we believe the issue at hand would be due to a router we would look to provide customers with one to resolve the matter, this should also be provided with a router return tracking reference so if this has not happened this will be investigated internally.
Reply from Home Telecom
Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.
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