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Home Telecom Reviews 

20,031
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,995 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through utility setups. Customers highlight the clear communication, friendly attitude, and smooth process provided by the team during relocations. Reviewers note that the overall service quality makes managing energy and broadband accounts easy for first-time movers. However, some people mentioned experiencing frustrating communication gaps and unhelpful customer service responses during unexpected technical problems. A few other people also felt that sudden service suspensions, poor communication, and long waiting times made resolving issues difficult.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that calls are answered quickly and... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional support when setting up... See more

User experience

Consumers find user experience to be very positive, highlighting smooth and straightforward processes with... See more

Customer communications

People report ambiguous experiences with contact. Some consumers expressed concerns when the business... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben was wonderful! He made moving and switching all of my utilities super easy and offered me the best options for my circumstances. He was easy to work with, helpful and clear. His sense of humour de... See more

Company replied

Rated 5 out of 5 stars

Jade was incredibly helpful in setting up all the utilities for my new home. I was worried it would be complicated since I’d never done it before, but she made the whole process smooth and straightfor... See more

Company replied

Rated 5 out of 5 stars

Diego was extremely patient and helpful throughout the call. He took the time to answer all my questions clearly and made sure I understood my options and what was best for my new home energy and gas... See more

Company replied

Rated 5 out of 5 stars

I had a very helpful and informative chat with Mia McGowne from the Home Telecom team who gave me good advice on different utility options which has made things a lot easier for me and stress free. Sh... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

About Home Telecom

Written by the company

Sky TV Offer

Written by the company

Flexible Sky TV offers exclusively through Home Telecom
Why not take advantage over over 300 satellite TV channels with HD for as little as £25 per month. Whether you're renting or buying, our 6-12 month contracts are perfect for you! With special promotions and offers now on, we've got something for everyone. Get in touch on 01403 216131 and be prepared to be amazed.

Flexible contracts guaranteed!

From 30 day rolling to 18 months, we've got the perfect contract for you

As the only provider who specialises in flexible contracts and moving home, our packages are tailor made to you. From superfast 80mbps fibre on 30 day contracts to Sky TV starting a 6 months, we won't disappoint.

Contact info

Promotion box for Home Telecom

Switch to us today!

Superfast WiFi & Unbeatable Reliability

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(20,031)

4,974 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s was a nicely and lovely one

It’s was a nicely and lovely one, Maria was really helpful..

13 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Was assisted by Jordon who was very helpful in helping setting up bills for new flat.

Very helpful in helping setting up bills for new flat. Highly recommend their services.

13 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Corey was an amazing help with…

Corey was an amazing help with everything I needed!

13 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Ben was happy to have a little laugh…

Ben was happy to have a little laugh and was patient when I didn't have all my details needed straight away.

13 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Paul was very helpful

Paul was very helpful! Explained everything clearly and was happy to repeat when I didn’t understand! Amazing customer service

12 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 1 out of 5 stars

Some guy called Daniel asked me to…

Some guy called Daniel asked me to mention his name in a review, Daniel gave me very limited options for my bills, going with the most expensive one being bunch, he pressured me to sign up as quick as possible, I understand putting pressure on a sale is a sales technique, he then lied to me saying there is a 14 day cooling off period and it’s easy to cancel if I change my mind, it’s actually really difficult and I’m going to get charged even tho I’m cancelling, another guy from the same number called and gave me a much better option where I will be spending about half as much on my bills, he told me he would send me an email on how to set up my water bill because that was the only part he couldn’t sort out, he never sent me that email, I was asked to give a 5 star review and mention Daniel’s name because of a competition they are having in the office, of course I waited to see how everything panned out before leaving my review and it’s a 1 but I actually wouldn’t rate this service at all I would avoid them

13 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review, I am sorry to hear you are experiencing issues with our service.
I have requested further information so that we can locate the account and investigate further, so if you could please respond for as soon as possible then we can look to bring this matter to a swift resolution.

Rated 5 out of 5 stars

Thanks to cal

Thanks to cal! Great help

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Corey was very friendly and explained…

Corey was very friendly and explained everything quickly and clearly :)

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I spoke to Kebbis and he was extremely…

I spoke to Kebbis and he was extremely helpful and polite

11 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Kewis was very helpful

Kewis was very helpful, nice, and solved all my moving house utility transfers. Thank you. I am really happy with this service.

12 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Very helpfil would recommend

Very helpfil would recommend

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Very easy call

Very easy call. Very efficient. Guy was great

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Lily was very kind and professional at…

Lily was very kind and professional at the phone today. We didn't conclude the transaction, and she was very respectful and warm throughout. A real pleasure to deal with!

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Quick and easy

Sorted bills for my new flat with Jordan, made things very simple/painless. Friendly guy.

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 4 out of 5 stars

Matthew was very patient even I gave…

Matthew was very patient even I gave him a wrong post code, he explained everything clearly and also introduced the electricity package which I was not aware.

12 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Excellent customer service

Thanks to Amir, the wifi setup was smooth and sound.

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Hi Ben tried very hard to sort my…

Hi Ben tried very hard to sort my utilities out before my move which removed a lot of stress thanks

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

As a tenant

As a tenant, Corey was helpful with letting me know about discounts and ways of setting up my Wi-Fi providers before our move in date.

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Davis was polite and quick to attend to…

Davis was polite and quick to attend to what we needed .

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Amir was really kind and helpful in…

Amir was really kind and helpful in giving advice for next year, great customer service

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

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