I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a call today regards washing machine cover. Lucinia was an excellent sales person. Explained everything in a very precise manner, no pushiness whatsoever. It made sense to me to take cover with Ho... See more
Company replied
Filipa was amazing, she handled my case in a friendly and professional manner. I was amazed that such helpfulness even existed any more. 120%. Thank you very much. Kind regards. Eric Gilbert.
I received genuinely polite and friendly service throughout my experience. Everything was handled in a timely manner, and the communication was clear at every stage. I felt well‑guided and fully infor... See more
Company replied
Company details
Written by the company
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Written by the company
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- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Contact info
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 week
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The young lady was very good and had a…
The young lady was very good and had a smile in her voice and she was very good telling me what I needid to know A great company but ite a bit overpriced for me thank you
10 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Graham
Thank you for your feedback. We're pleased to hear our team member was friendly and helpful. We appreciate your comments about pricing and your support of our company.
Kind regards
Homeshield Direct Customer Services
Lovely Maddie explained everything…
Lovely Maddie explained everything clearly ,very pleasant lady
10 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Val
Thank you! We're glad Maddie was clear, helpful, and pleasant.
Kind regards
Homeshield Direct Customer Services
Thank you for ringing me up to set the…
Thank you for ringing me up to set the washer direct debit bk up just ive had over things to do ..
7 March 2026
Unprompted review
Helpful and plat
9 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Vernon
Thank you for your feedback. We're glad our team could assist you.
Kind regards
Homeshield Direct Customer Services
Thankyou TAMZIN for the prompt response.
I really appreciate Tamzin as she was very quick and helped in resolving my refund issue. She was very polite, professional, and handled my request efficiently. My concern was understood immediately and the refund was processed without any hassle. Thank you for the excellent support and great customer service. 😊
6 March 2026
Unprompted review
I felt very confident the issue would…
I felt very confident the issue would be resolved Owen and Perry were very helpful .thank you
6 March 2026
Unprompted review
Reply from HomeShield Direct
Dear James
We appreciate your feedback. It's great to hear Owen and Perry were helpful and provided support with your issue.
Kind regards
Homeshield Direct Customer Services
Thank you for your service on phone was…
Thank you for your service on phone was very helpful with the replacement for new TV very appreciated
4 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Norman
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was able to assist you over the phone and help arrange a replacement for your new TV.
Kind regards
Homeshield Direct Customer Services
Tamzin was a great help
Tamzin was a great help. Answered my query efficiently and went above and beyond to make sure I had the correct cover and support. A real credit to her team.
3 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Kate
Thank you for your lovely feedback.
We’re delighted to hear that Tamzin was able to support you and make sure you had the correct cover in place. It’s fantastic to know she went above and beyond to assist, and we’ll be sure to share your feedback with her.
Kind regards
Homeshield Direct Customer Services
Reply from HomeShield Direct
We’re pleased to hear that Maddie provided you with efficient, friendly, and informative service. Your comments are greatly appreciated, and we will be sure to share them with her and the team.
Kind regards
Homeshield Direct Customer Services
When talking with Lucinia about the…
When talking with Lucinia about the renewal of my insurance policy on the washing machine she made things clear. She was very polite and made sure i understood what she was telling me. Lucinia is very good at her job and she makes it a pleasure to take with her about things.
3 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Mr Pay
Thank you for taking the time to share your feedback.
We’re delighted to hear that Lucinia was able to assist you with the renewal of your washing machine protection plan and that she explained everything clearly. It’s great to know she was polite and ensured you fully understood the information provided.
Your comments are greatly appreciated, and we will be sure to pass them on to Lucinia and the team.
Kind regards,
Homeshield Direct Customer Services
Reply from HomeShield Direct
Dear Nicole
Thank you for taking the time to leave your feedback.
We’re very pleased to hear that Tom was able to assist you and was super efficient and friendly.
Kind regards
Homeshield Direct Customer Services
If only I could score them ZERO.
If only I could score them ZERO.
Sneaky reactivation of a direct debit from my mums account. She moved out of and sold her house to move into a care home almost 2 years ago and has dementia, how can they possibly issue a renewal! Disgraceful.
2 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Dex
Your mother was on an auto renewal plan. We could not possibly have known of her condition or when she went into a care home as we were not notified of this, so her plan then was automatically renewed at the end of the term.
As soon as we were contacted, we cancelled her plan down and issued a refund.
We are genuinely sorry of any distress caused but were unaware of any of the circumstances you mention.
Kind regards
Homeshield Direct Customer Services
Tom was super efficient ! X
Tom was super efficient , polite and well organised x very excited to be getting a new washing machine ! X
3 March 2026
Unprompted review
Reply from HomeShield Direct
Dear Lisa
Thank you for your feedback.
We are pleased to hear that Tom provided efficient, courteous, and well-organised service. Your comments will be shared with him and the team.
Enjoy your new machine!
Kind regards
Homeshield Direct Customer Services
Reply from HomeShield Direct
Dear Caroline
Thank you for your feedback.
We are delighted to hear that you received brilliant service and appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Reply from HomeShield Direct
Dear Michelle
Thank you for feedback. We are glad to have been so helpful!
Kind regards
Homeshield Direct Customer Services
Great and professional customer…
Great and professional customer service, everything was explained to me clearly.
27 February 2026
Unprompted review
Reply from HomeShield Direct
Thank you for taking the time to provide your feedback.
We are very pleased to learn that you experienced a high standard of professional customer service and that all information was explained clearly
Kind regards
Homeshield Direct Customer Services
Maddie was a fantastic lady very polite…
Maddie was a fantastic lady very polite and just amazing got everything needed sorted defo deserves more than 5 stars highly recommended.
26 February 2026
Unprompted review
Reply from HomeShield Direct
Dear Jennie
Thank you so much for your amazing feedback! 🌟
We’re absolutely delighted to hear how pleased you were with the service Maddie provided. She’ll be thrilled to know you found her polite, helpful, and deserving of more than five stars. That’s wonderful to hear!
If you ever need anything in the future, we’re always here to help.
Kind regards,
Homeshield Direct Customer Services
this is first time ive had a phone…
this is first time ive had a phone call from this company and maddie was a great help on the phone to me as she explained what was going on and what she was doing
26 February 2026
Unprompted review
Reply from HomeShield Direct
Dear Denise
Thank you so much for taking the time to share your experience. We’re delighted to hear that your first phone call with us was such a positive one.
Maddie will be especially pleased to know that you found her helpful and clear in explaining everything
If you ever need anything else, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards
Homeshield Direct Customer Services
Top dollar insurance sales call
Overall, a very pleasant sales call informing me of a situation which was quickly and positively dealt with.
My man was polite, professional and proficient in handling my call.
24 February 2026
Unprompted review
Reply from HomeShield Direct
Dear Love-Lee
Thank you for taking the time to share your feedback.
We are pleased to learn that your recent sales call was a positive experience and that the matter was addressed promptly and efficiently.
Kind regards
Homeshield Direct Customer Services
She was a very lovely and attentive…
She was a very lovely and attentive peep on the phone and made for a pleasant and informative conversation. Made my day
19 February 2026
Unprompted review
Reply from HomeShield Direct
Dear David
Thank you for your review.
We appreciate you taking the time to share your experience and are pleased to hear that you found the conversation helpful and informative.
Kind regards
Homeshield Direct Customer Services
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