HomeSense Reviews 

4 nov Just been in Manchester store and served by trainee.( no one with him) Who put my item thru then said it didn’t go thru. Swiped again was assured I wasn’t charged twice I was not convinced so rang my bank who informed me it had charged me twice. Rang store to be told wait 48 hours see if it bounces back 🙄 not really on when I told them in store I’d been charged twice. Guy on phone blamed it on the till. Said it happens a lot🤔. So a huge company like this has a problem with the till charging people twice often ? And if it was someone who needed that money they then have to wait 48 hours just to see if it “ bounces “ back Then eventually wait for a refund if it doesn’t. Not really great service for such a big company. Best of staying away from this place unless you have loads of spare cash. Update… 11 nov. I did speak to customer services on the Saturday after. Who said they couldn’t deal with it until Monday and would call me back. It’s now Friday and I’ve had to ring them. Now been told I have to wait for world pay to investigate then if refunds required could take 10 days to refund me. My bank has stated that two payments went out 4 mins apart. And are sending me a statement to that effect. And I’ve also just been told by a manager it’s unfair of me to put a review on trust pilot ,🤷🏼‍♀️ maybe it’s unfair of the store to have people on checkouts who have no idea what they are doing. Either way I’m the one who’s out of pocket and I just have to wait for gods knows how long. Really poor service from a huge outlet, wouldn’t mind the shop wasn’t even busy. God knows how they’d cope if it was. Watch this space. I’ll prob have to chase this up again next week

Products are great but there’s an odd member of staff that works at the Birstall branch. A man working the tills decided to do some really cringeworthy dancing while serving customers and sang loudly as he scanned through items. Just bizarre, all the customers in the queue were just looking at each other as if to say “what on earth?!”. Even the other staff seemed to find it odd. Just embarrassing and awkward, pretty unprofessional as well.

Visited Homesense Sears Park Solihull on 22.10.2021 Abby who served me at the till had a great personality and a lovely genuine smile on her face. Thank you Abby we will look out for you next time we visit.

I just can’t pass this store, the window dressers do a fab job of attracting my attention and getting me inside for a mooch. Always come away with something. I love their extensive candle range, they’re a must have! It’s great for ornaments for all seasons, xmas, halloween, Easter etc and they always have something just a little bit different which makes it extra special and a got to have!

We have just had a visit from Erkan. We received absolutely fantastic service from him. From start to finish he was both professional and friendly. He took time to explain what he was doing and gave us advice as well as solving the problem. I cannot recommend this service enough. Definitely 5 star!

Awful experience at Homesense at Staples Corner. The manager and the 2 ladies at the till were rude and had no customer service skills whatsoever.

I love the shop in Nottingham, bought a lovely soft rug and everyone that somes to out house seem to face plant themselves into the rug ... just to feel the softness, also bought a lovely table, throws, cushions i just love this shop. so many different things you dont find anywhere else. can not wait till christmas

The staff are so helpful and friendly, in particular Andy from the Manchester store made our day - we bought plant pots and he told us some tips on how to look after our houseplants :) excellent customer service

Tried to return a duplicate gift (in unopened condition) for my grandson’s first birthday but told the receipt was a few days out of date.
I explained about family Covid illness and then being pinged but told a very firm NO to an exchange. I had already chosen another toy which was more expensive and wanted to pay the difference and my grandson was there with me in his buggy getting grisly as it took the lovely young assistant ages to find a manager to speak with me. Eventually an assistant from another till (not the manager) repeated the same returns mantra but included some patronising bits of sweetness calling me “my lovely” and “my darling”. That was not appreciated.
Then the manager appeared and repeated the same mantra and said how sorry she was in a very emotionless manner (like she was being inconvenienced.)
So, wouldn’t it have been possible for the manager to show some compassion and let me return the gift and pay extra for something else? I thought it was a very hard nosed response that lacked empathy and understanding in the current situation, especially as I had a stack of other green Homesense receipts in my purse that shows I’m a regular customer.
Sometimes a little compassion shows that a customer is appreciated but I left the shop feeling patronised and not valued as a customer. It has certainly made me want to shop less at the store.

Update 31/7/21
I contacted Homesense using their email contact form after their message to my review and I’m still waiting for further contact. Seemingly they are very busy……too busy to deal with this genuine complaint from a regular customer. Do I feel valued? The answer is obvious!

I have been a customer of TKMaxx/Homesense for several years. Although the items look nice I end up being disappointed after a few months or even weeks. Last year before the first lockdown I purchased a Himalayan Salt lamp at the Staples corner branch. It started releasing a white substance then the bulb burnt. I took it back and the manager said he couldn't do anything without a receipt. I already own a Himalayan salt lamp from a different supplier and it is working perfectly.
After the first lockdown, I purchased a beautiful wall clock in the Greenford Branch. It stopped working last week. I changed the battery, still not working. The mechanism I think stopped working. Now I have to find someone who repairs clocks. This is not the only problems I have faced with purchases from Homesense. So disappointed because where there was a Homesense I would go in. Defective pots and pans, graters (even the holes in them weren't grating), cushions covers, beautiful wooden coffee table split underneath (saw it in time when they were putting it into my car etc...Sad to say but I can't see myself buying anything from them anymore. I really liked Homesense...

Visited Perth store today and was greeted by friendly & helpful staff. Items were clearly displayed and store was very tidy.

Brilliant service from Paul Dade and Raakhi at Taplow Store. I bought a drinks trolley which was faulty but they fixed it for me in the store. Looks great. Pleased with purchase.

Always get a receipt if you pay cash- you haven’t a chance in hell of being believed that you actually purchased your goods for return .
Would suggest store introduce emailed receipts as a solution to their mistrust.
First visit- never again.

I contacted the Solihull store manger as suggest by the homesense representative on this site. And told him that due to Covid I have not been well and limited to going out. Also i have had to be careful when outside. He told me that he cannot do anything. That the company had allow customers after reopening a month to return goods. However in all the confusion of which retailer where open or not open it was confusing to understand when and who was open.He told me to contact customer services and the phone just rings out. Homesense have been every insensitive to customers who have been trying to be careful through this time and it is a huge effort of their part to feel confident about going out.

Homesense in Yonkers, NY needs management. When it opened it was wonderful. It is now a mess filled with a hodgepodge of misplaced items. Once a great place to shop—now one big messy headache.

I was a first time customer and I will never order from here again, my order got cancelled but I never got a email to say why or that it had been cancelled, I only new because the money never come out. It would not have hurt to say that it had been cancelled like I have with other places i have ordered from.

One of the best shop. I really like spending time here. If you want to find genuine stuff this shop is the best.

I love the broughton store. Got a stunning gonk and door decoration for Christmas. Also a beautiful glass side table, some planters and other such items. Friendly staff, followed Covid protocol well

unbelievable! I was ready to pick up a glass desk for me. I saw it was broken on the bottom. a huge crack on the desk. employees must be careful of GLASS objects next time!!!!!