HomeSense Reviews 

Llanishen store staff obviously have had no training on how to treat customers disgusted to be accused of shoplifting and a friend who was pushed to stay in the store then claims she was assaulted totally wrong and the staff are very rude to say the least wouldn’t recommend this place to my worst enemy.

Brought a garden table and 6 chairs , used AnyVan to deliver it as homesense have this advertised in store , when delivered and unpacked I noticed a long scratch on one of the table legs, took photos and went straight to the store within half an hour of delivery. The manager said she would give me 10% off and proceeded to ask the sales girl to work it out on the calculators as she didn’t know what 10% of £799 was . I agreed to the 10% then the sales girl said it’s £79 , to which the manager said no that’s too much you can have £10 as a goodwill gesture. I said you have offered me 10% to which she said she can change her mind . I left the store fuming . Emailed customer service explaining what had just happened, now have a response and it’s up to me to contact the delivery company, it wasn’t the driver who did this as the scratch was under the wrapping, so whoever wrapped the table wrapped up the scratch before delivery.

Used to be a pleasure to go to a homesence now however I don't know if changed their buyers but is now full of nothing even remotely tasteful or classy now full of brightly coloured cross between hippy dippy stuff and something from roman gypsy interiors on one hand and tacky tastless rubbish on the other, really disappointing and a complete let down won't be back.

‏The reason for the dismissal of an elderly married female employee names

Marjan Jofreh
Homesense
1000Main St ,West Vancouver,Bc BC V7T 2Z3

‏is that she had an illicit relationship with married men at the store.

Homesense now turned into tkmax , what a shame , wont be going there again . Was a good shop when it was homsense but not tkmax

HomesSense Taunton, Bristol and Swindon - My favourite South West home furnishing stores to add a touch of wow to the decor

My favourite store is homesense. I shop Langley, Abby and Chilliwack locations frequently. I was recently visited the Chilliwack store (I think on May 15th) and I had the best shopping experience. Usually you go into a store and it's had to tell if the staff are happy to be there or not. This is not the case at this store. The store is clean, well merchanised and has very friendly, proffessional staff. You get the feeling right away they appreciate you as a customer. The store was busy and there was a few of us waiting in line. The Cashier I had was excellent! She was helpful to other staff, wrapped my merchandise carefully, she was able to answer my questions and was extremely efficient. She even thanked me for shopping at homesense. This store is a bit farther to drive from where I live, but I will make the trip everytime, happily if this is the service I can expect to receive. I believe the the staff member that helped me was Kate. I have told family and friends about this store as well. Certainly not the norm, this team goes above and beyond. Love this store and the staff!!!

Why has the wonderful Homesense store in Imperial Park Bristol been converted to a TK Max ????
Such a waste, there is now a very restricted range of homeware nothing like the previous store. Bad move !!

Homesense Chichester. What a fabulous store. The staff are outstanding. Helpful, friendly and knowledgeable. Daryl in particular who helped load our cars expertly with our new garden set and with good humour. Also Ryan whom I had running around looking for a cushion which turned out to be underneath one of the chairs and at home all along. Thanks again all, we will be back.

I used to love homesense for their great options on decor but the last year I've noticed a great decline in products at the plateau hull gatineau store.
It's disappointing, used yo be so great there, it was always well stocked with beautiful options to choose from.
Hopefully it gets better again.
Think I'll try other stores.
It's too bad they can't hold large items for 24 hours like before, so you can arrange pick up.
Alot of people don't have vehicles.
Think they lose on alot of sales this way.

Thank you Elmira at Bedford store for carrying a very heavy plant pot to the tills for me :) much appreciated!

This used to be a great store: but went there today and literally just got man handled by a worker for picking up a plant pot that was already sold (no sold sign on it) - not told it was sold, the guy literally grabbed the plant pot of me! So when I said well then you might as well take my basket. He grabs that too, and says ‘I will!’ !!
Never had this happen before, never experienced aggression like this!
Spoke to the manager, but he just explained that he is an independent worker so he can’t do anything.
Not even a sorry from the person. Nothing.
I left shaken up and will never return.
This guy obviously really hates his job, but such aggression is actually scary!
Needs to be sorted out!

Just bought a hotel and went to the Merton branch in south west London to buy home furnishings. I am an amazon super shopper due to price and choice and I have to say this was a fabulous place in terms of range of products and value for money. Atifali assisted me and was super helpful as I bought over 30 items looking after me like a personal shopper taking my purchases to the car. Easy free parking open till late deserves 5 stars

This review is for Home Bargains

exemplary service from Darren to help me to take heavy pots to my car and in store to put in the trolley
highly recommended

I went to Home Sense in Shoppers World in Natick MA today. A minute walk in I heard Big Welcomed me by Store Manager ( don’t know his name but, was 14;07pm 03/12/2025. I felt so welcomed and warmed. Exactly this is not a first time he did that He is an awesome friendly all the time. He was recognized me even I was away for long times and went! The store was big changed and much better for the shop. Better layout. Every items better showing too. I don’t have to look for it the item is there for me! Just wanted to say “ thumbs up for the Change and kindness “ Love Home Sense 😊🌷

After visiting HOMESENSE, Castle Marina, Nottingham. I was left bewildered and disappointed after asking an assistant to check a price for a plant pot. Two identical items with two different prices. The first stating 14.99 the second 16.99. The assistant first asked if I wanted both the checked the prices visually and said they were both 16.99 each and it was a human error why 14.99 was placed on the item. She removed the sticker instantly. I asked as it has 14.99 on it could I have it for that price. She replied NO and again said it was either placed there by a customer, i am unsure if she was referring to myself.

I then asked for advice, if the pots could be used inside or outside. She refused to advise stating ‘staff could not offer advise in case it was wrong’ I looked closely at the pot and saw a label stating it could be used inside and outside.

I was extremely disappointed by the service I received today in store staff should be willing to cooperate with customers and not make comments which are open to misinterpretation. Furthermore, Sales Assistants should be able to advise about items they are selling. General good practice.

I am sure the price on an item is the price which should be charged whether the is is a human error. Consumer Standards.

Exceedingly bad customer service received from their Llanishen Cardiff store last week. Unable to understand a basic process (I.e. reading a receipt) sales teams called their deputy manager who spouted abuse at me. I think had another member of staff come over (Ffion) who showed a total lack of respect. They refused my return and Head Office gave me no support at all, despite being a loyal customer of theirs for 2 decades. I’ll happily take my custom elsewhere.

Witnessed an awful bashing of a customer yesterday from a manager in your Preston store. Poor family left their trolley full of things they wanted to buy in the place that an assistant told them to leave it, for the manager to lose her mind at them and then tell them to leave. Myself and many other witnesses were absolutely shocked at the unprofessionalism and awful tone used towards this family who had a small child with them. This was clearly backed by a racist, prejudice manager with too much power. I would seriously rethink who you have working in that position as that was absolutely awful to watch from the outside and after speaking with the family member who was asked to leave, it was apparent she was clearly distressed with a young child. Poor woman. Shame I didn’t get the name of the manager. This needs looking into. I can hand on my heart say that the man talking to the manager spoke calmly and then met the manager with the same tone as she was using towards them.

As a frequent shopper in both HomeSense and TK Maxx I am very disappointed by the customer service received in store at Llanishen Cardiff. Manager attitude was also disappointing.
This is not the first time I have been surprised by the lack of support in one of their stores and customer service training is obviously required.
I have informed customer services on two occasions that my Treasure card has not worked for months and although they acknowledged this, no attempt was made to rectify the problem. It has definitely made me think twice about shopping there as customer service should be paramount when so many shops are closing down and more people are choosing to shop online.