Homesealed Reviews 

648
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently praise the installation teams for being exceptionally friendly and professional, stating that they work efficiently and always leave homes completely clean and spotless after finishing the job. Consumers also appreciate the excellent quality of the products, mentioning that the new windows and doors successfully improve heat retention and modernise the property. However, some customers also experienced occasional issues regarding poor communication from the office, unexpected organization errors, or minor installation delays. A few reviewers additionally mentioned concerns about pushy sales tactics or specific maintenance problems requiring subsequent follow-up visits and repairs.

What people talk about most

Service

Clients share positive opinions on service, noting that installation teams are professional, friendly, and... See more

Staff

Customers had positive experiences with staff, frequently highlighting that installers and fitters were... See more

Product

Reviewers highlight ambiguous aspects of product satisfaction, as many consumers praise the great windows and... See more

Quality

Users describe positive interactions with quality, noting that the finished product is fantastic and the... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful representatives... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt bit let down at beginning of consult correspondence wasn't great. Once I was assured everything went smoothly. The guys who fitted windows (Mark, Craig) were great. Experienced tidy friendly. Not... See more

Company replied

Rated 4 out of 5 stars

A great experience throughout from start to finish for our new windows. A good informative sales pitch and good workmanship carried out on the day of installation with no mess left behind. We were ale... See more

Company replied

Rated 4 out of 5 stars

From the start they were very informative and eager to get the job done quickly in whatever time suited myself and were very flexible with dates. The workers that came to fit the windows where great b... See more

Company replied

Rated 4 out of 5 stars

The salesperson that came to do the quote was a bit over the top. He ended up making himself look a bit of a conman. But just as well I looked past that. Because the new windows installed have been gr... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

At Home sealed Scotland we take installing quality products seriously, so much so all our doors and windows come with an extensive, easily transferable 10 year guarantee.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

648 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(648)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient

I could not be more satisfied, the team kept us informed, and when the build team came they worked cleanly and efficiently! So all in all they have another happy customer 5/5🌟🌟🌟🌟🌟

3 September 2025
Unprompted review
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Reply from Homesealed

Hi Alexander, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

One Star is being generous!

One Star is being generous!
Over a year down the line from when works were finished and paid, and a snagging list raised...we still have an unfinished job. Utterly stinking customer service from all avenues. Empty promises, pushy attitudes and just THE WORST experience. Complaint submitted to trading standards. Sadly no further forwards. AVOID AVOID AVOID.

28 August 2025
Unprompted review
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Reply from Homesealed

Hi Laura , we are so very sorry to hear about your experience. Could you please call in on, 0800 0886430 and we will help you with your complaint. Could you also please provide your surname as we have no outstanding complaints. Please be assured this will be dealt with and a thorough investigation will take place to your complete satisfaction.

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

3 new windows installed

3 new windows installed. Really pleased with the windows the standard of work (mark and Craig were excellent). Kept fully up to date and service delivered as stated. Would highly recommend.

Eric Stewart

22 August 2025
Unprompted review
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Reply from Homesealed

Hi Eric, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Great experience from Homesealed

Homesealed recently carried out a wall coating on my home and I am absolutely delighted with both the process and the end result. From my very first contact with them, the team were professional, approachable, and reassuring, which gave me confidence in choosing them for the work.

One thing that really stood out was their flexibility and understanding. Due to circumstances on my end, the original start date had to be pushed back. Rather than making it stressful, Homesealed were very understanding, patient, and worked with me to find a new date that suited. That level of communication and care made a huge difference and showed how much they value their customers.

When it came to the actual work, the team arrived on time, were polite and respectful, and took real pride in what they were doing. The attention to detail and quality of the finish is excellent – my home looks refreshed and better protected for the long term. They also made sure everything was tidy once the job was complete, which I really appreciated.

Overall, I can’t recommend Homesealed highly enough. They combine excellent workmanship with genuine customer care, and I wouldn’t hesitate to use them again in the future.

21 August 2025
Unprompted review
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Reply from Homesealed

Hi Fern, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. We hope you can experience the difference in your home. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Had new windows fitted

Had new windows fitted. Arrived on time , went over everything before they started,, friendly and cleaned up after they had finished. Windows look good. Before and after photos doesn’t show how great picture tried to upload them but not been successful

13 August 2025
Unprompted review
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Reply from Homesealed

Hi Jacqueline, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

New porch

New porch (door and 2 windows) installed in less than 4 hours. Great quality and communication throughout.

13 August 2025
Unprompted review
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Reply from Homesealed

Hi Nicola👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Quality product

Fantastic new windows from this company. Great communication from start to finish. Great quality, instillation team and choice. The instillation team were very respectful of our home and tidied up as they went round. Style choice was explained very well and company delivered what we wanted. I would highly recommend them to anyone.

9 August 2025
Unprompted review
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Reply from Homesealed

Hi Ian, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

very efficient workers.

very efficient workers.
2 sets of doors removed and 2 new sets installed.
No mess no fuss.
Thanks fellas and Homesealed Windows.

7 August 2025
Unprompted review
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Reply from Homesealed

Hi Barbara👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Great team and service.

Great team. Excellent work carried out from start to finish. Owen was very friendly and knowledgeable, really patient and explained everything. The team worked so hard and very efficiently to get the job done fast and without too much fuss. I wouldn’t hesitate to recommend Homesealed. A stellar job. Very happy customer.

8 August 2025
Unprompted review
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Reply from Homesealed

Hi Helen👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

Fantastic work from Danny

Fantastic work from Danny, Rocky and Dylan

1 August 2025
Unprompted review
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Reply from Homesealed

Hi Margaret, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 1 out of 5 stars

Terrible Aftersale Customer Service

I had 3 windows installed in my house and I have to say that the team was super efficient and professional. During and just after the installing the office were contacting me to make sure that I am happy with the work. And that’s where the professionalism of Homesealed ends. I contacted the office couple weeks later to discuss some issue which has been discussed with the office earlier on. I was promised quick respond but nothing happened. I called the week after to hear the same promise and another week when the Manager themselves promised me prompt answer. After another week I stopped believing in fairy tales. Unfortunately, those not the cheapest on the market, windows come with 10 years guarantee. Don’t even want to imagine the struggle if I have to report any fault.

I would be smarter next time when choosing windows company.

18 June 2025
Unprompted review
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Reply from Homesealed

Hi Radek, It's Michael from the customer care department here at Homesealed. Please can you call this number 08000886430 so we can get this investigated fully. We are sorry for any inconvenience caused.

Rated 5 out of 5 stars

A huge thanks to Danny,Rocky &Dylan who…

A huge thanks to Danny,Rocky &Dylan who fitted my 4 windows ,first class job by the guys,would highly recommend the company if your looking for new windows,superb quality, first class service,and clean &tidy

5 August 2025
Unprompted review
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Reply from Homesealed

Hi Lynda, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

New windows

I can wholeheartedly recommend Homesealed to anyone considering having new windows installed. I had 8 installed over 2 days by a professional and efficient team. Both the quality and installation was excellent all done so well I didn’t even need to touch up any decoration afterwards. Thank you Homesealed.

31 July 2025
Unprompted review
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Reply from Homesealed

Hi William, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

Just had 12 new windows installed this…

Just had 12 new windows installed this week over 2 days. It was a first class job by the team of 3.
No mess,no fuss and they arrived on time. They were extremely polite and cleaned up as they went along from room to room.
I would definitely recommend this company for both their prices and their ethics in recycling.

22 July 2025
Unprompted review
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Reply from Homesealed

Hi Maureen👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 4 out of 5 stars

Two replacement triple glazed windows

Two substantial and neat Bay Windows installed on time. Rooms and exterior ground tidied on completion. Three polite workers - Danny, Rocky & Dylan.
Minor problem. Opening restriction security locks to be adjusted.

15 July 2025
Unprompted review
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Reply from Homesealed

Hi there Douglas, thank you for leaving your 4 star review. We will pass over your kind comments to our team and we hope you feel the difference in your home. Many thanks, Michael, Customer care team.

Rated 4 out of 5 stars

Horrible start, but lovely end

*update 2 - a lovely lady contacted me, apologised and investigated.

A second sales person came and we had a much better discussion. I also received a much more reasonable price.

I am truly impressed with the remediation and genuine concern and want to set things right.

I will definitely be moving ahead with windows from this company in light of the contact and sincerity received.

*update- the company just tried to say they think it was another company that I’m talking about… absolutely not! I listened to the guy go on and on about your company so I know who the sales guy was representing.

I recently had someone from this company come to my door offering 40% off windows through a recycling scheme. I explained I was interested in replacing my old windows – possibly one at a time due to budget – and that I didn’t want any hard sales tactics. The rep assured me it would be a simple 30-minute consultation with no pressure, just to get a quote.

Unfortunately, that’s not how it went. The salesperson who arrived started with a long explanation about the company and its values, which I wasn’t really interested in. I just wanted a straightforward quote.

He then measured my windows and began asking personal questions – why I wanted new windows, if it was because of drafts, what I do for work, what others on my street have done, etc. It started to feel intrusive and uncomfortable. I reminded him again that I didn’t want a sales pitch, just a price.

Despite this, he dragged the appointment out to over an hour and a half, and still refused to give me a quote unless I first sat through a full explanation about their window quality and design. He even made a phone call to his manager mid-way to talk about a possible “special discount” for my area and home, which just felt like a sales tactic. I was clear from the start: I didn’t want this kind of approach.

The whole thing was frustrating and exhausting, especially as I had work to do and my daughter at home. I still don’t have a clear price – he vaguely mentioned £14,000 off the top of his head, but nothing confirmed.

Overall, the experience was pushy, time-wasting, and not at all what I was promised. I felt pressured, not listened to, and totally put off from ever using this company. All I wanted was a quote to consider, and instead I got a full-on hard sell. Really disappointed.

10 July 2025
Unprompted review
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Reply from Homesealed

Thank you so much Rebekah for taking the time to update your review. We are so very sorry we did not get it right on our first visit but thank you for bringing this to our attention, as this allows us to be better and give our customers a better service. We look forward to you coming back in the future, take care. Michael, customer care department.

Rated 5 out of 5 stars

Just had windows replaced with minimum…

Just had windows replaced with minimum of fuss,professional, friendly and helpful,many thanks Dan,Rocky and Dylan,........a great team.

10 July 2025
Unprompted review
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Reply from Homesealed

Hi Allan👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team

Rated 5 out of 5 stars

The guys had 3 days to fit 18 windows…

The guys had 3 days to fit 18 windows and 2 doors in a building built in the early 1800’s. I was sceptical, but they have nailed it and a great job too. The lads just cracked on with little fuss at all.

Well done Danny, Rocky & Dyl

2 July 2025
Unprompted review
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Reply from Homesealed

Hi Ross, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

Rated 5 out of 5 stars

New Windows

Hi just had new windows (8 replaced) we are very happy with the work carried out by an excellent team of fitters.
Appointment was for between 8am-10am they were here 8-30am worked all day did not stop for a break just got on with the job.
Tided up when finished very professional.
Would recommend this company.
Jim Lowrie

25 June 2025
Unprompted review
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Reply from Homesealed

Hi James👋 Thank you for taking the time to leave us your 5 star review, we really appreciate it! We pride ourselves on the quality of our products and we're so glad you're experiencing the difference in your home. We'll be sure to share this great feedback with all of our team! If there is anything else in the future don't hesitate to give us a call. Regards, Michael Customer Care Team


Rated 5 out of 5 stars

Brilliant company homesealed

What can I say excellent company excellent staff excellent service
I got a new kitchen window and back door from homesealed and when surveyor come out to look things over I changed the door it was no problem to do that. The day I got it put in jamie the fitter was great nothing was a bother to me went over full of window and door with me
Would highly recommend the company
Thanks homesealed sharon mccutcheon

23 June 2025
Unprompted review
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Reply from Homesealed

Hi Sharon, thank you so much for taking time to leave your 5 star review, we greatly appreciate it . Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .

Many Thanks
Michael
Customer Care Team

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