HomePlus Furniture Reviews 

2,263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the various wooden furniture pieces are exceptionally well-made, incredibly solid, and always arrive safely packaged to prevent any harm during transit. People also deeply appreciate the extremely helpful and polite delivery teams who carefully bring orders inside and place them directly in the desired rooms. Some reviewers were not happy with minor surface damages, missing hardware parts, or unexpected assembly challenges encountered upon the arrival of their goods. A few other people also felt that certain products required extra physical effort to put together or arrived with small structural defects that needed attention.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as sturdy, well-made, and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and clear... See more

Quality

Users describe positive interactions with quality, consistently highlighting the solid construction,... See more

Staff

Clients share positive opinions on staff, frequently praising sales assistants and customer service... See more

Service

Consumers find service to be exceptionally positive, praising the professional and polite staff who go above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Huge choice of products in the shop. Sales assistant was very helpful in choosing the right mattress. We were kept informed on the progress of the order and delivery. 24 hrs befo... See more

Company replied

Rated 5 out of 5 stars

Just built a Marlborough gas lift storage bed from Homeplus furniture. Fantastic quality and over the moon with it. I needed some help with a few things so I rang customer services in Sheerness. I spo... See more

Company replied

Rated 5 out of 5 stars

Ordered one of Homeplus Furniture coffee tables. Updated every step of the way from order to delivery. Beautiful item delivered with care, as arranged by very friendly and helpful delivery team. Could... See more

Company replied

Rated 5 out of 5 stars

Great quality, heavy duty 3+2 cream chest of drawers which were incredibly well packed for delivery. I'm really pleased with them. (Rubbing candle wax on the wooden runners helps ensure the drawers... See more

Company replied



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Written by the company

HomePlus Furniture is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across the UK. Specialising in timeless and classic furniture, sofas, homeware and soft furnishing. Based in Kent, The Garden of England.

Written by the company

Family
At HomePlus Furniture we have family at the heart of everything we do, working exclusively with family based suppliers we have been supplying homes in Kent and surrounding areas with the highest quality Oak and hardwood furniture at competitive prices for the past 30 years.
Quality
Our carefully selected ranges offer the best in quality and style. No piece of our handcrafted wooden furniture is the same, varying in shades, pattern and knotholes – it’s the small things that count. At HomePlus Furniture we work hard sourcing only the highest quality products from around the world straight into your household.
Unbeatable Value
We're able to offer unbelievable value on all our products, with up to 80% off the high street price!
Customer Service
We take great pride in delivering the highest quality service to all our customers throughout their experience with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,263)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely store and very helpful staff

Lovely store and very helpful staff. Could spend the whole day in here but it would cost me a fortune 😃

29 May 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Martine, thank you so much for your lovely review. We’re happy to hear you enjoyed visiting our store and found the team so helpful.
We completely understand how easy it is to spend hours browsing! We really appreciate your support and hope to welcome you back again soon. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great customer service

Great customer service, lovely solid furniture

28 May 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Lily, thank you so much for your lovely review. It means a lot to hear you’re happy with our customer service and the quality of the furniture. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for many years to come. Best regards HomePlus Furniture

Rated 2 out of 5 stars

They should of unpack my order and…

They should of unpack my order and taken away the rubbish all they done was left it in my living room iam 82years old and at to unpack it myself and put it were I won't to put it

20 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Olive,

Thank you for your feedback.

We're sorry to hear that you were disappointed with your delivery experience. Our standard delivery service includes delivery to the room of your choice, which was completed on this occasion. Unpacking and removal of packaging materials are not included as part of our standard delivery service, as customers may wish to retain the original packaging should they need to return an item. We do, however, offer an unpacking and assembly service as an additional option at the time of purchase.

Our Customer Service team has attempted to contact you to discuss your concerns and offer any further assistance, but unfortunately we have been unable to reach you. Please contact us at your convenience and we will be happy to help.

Many Thanks,
HomePlus Furniture

Rated 5 out of 5 stars

Endless help to get me the right purchase

It was a fantastic company to deal with so helpful polite couldn’t do enough to help me thank you so much

19 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Marjory, thank you for your kind review! We’re really pleased to hear that you found our team helpful and polite, and that we were able to support you in finding the right purchase. Customer satisfaction is very important to us, so it’s great to know you had such a positive experience. We appreciate your support and hope to help you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Have brought a double bed

Have brought a double bed, and garden furniture from here. The owner Martin was very helpful and all the staff. Great service.

22 May 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Jordan, thank you for your kind review. We’re really pleased to hear you’re happy with both your double bed and garden furniture, and that you had a positive experience with our team. Martin and everyone here appreciate your feedback. Great service is very important to us, so it’s good to know this came through. Thank you again for taking the time to share your experience. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Amazing Small Kitchen Island

Ordered a small kitchen island with a granite worktop with a light grey finish to match our kitchen units.
Delighted with the quality of the cabinet build & construction. Delivered today; professionally packaged to avoid damage. Would highly recommend HomePlus Furniture to anyone. 👌😊😊

26 May 2026
Unprompted review
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello, thank you for your fantastic review! We’re so pleased to hear that you’re delighted with your new kitchen island and that the light grey finish matched your kitchen perfectly. It’s great to know you were happy with the quality, construction, and packaging on delivery. Your recommendation means a lot to us. Thank you for choosing us 😊 Best regards HomePlus Furniture

Rated 5 out of 5 stars

Beautiful carpentry furniture

Beautiful carpentry furniture , arrived well packaged and in perfect condition, looks great in bedroom, very pleased with it, 3 drawer bedside, would recommend thanks.

19 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Marcus, thank you so much for your kind review! We’re happy to hear that you’re pleased with your 3-drawer bedside cabinet and that it arrived safely and in perfect condition. We're pleased it looks great in your bedroom. We really appreciate your recommendation and your support. Thank you again! Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great quality desk & delivery service…

Great quality desk & delivery service excellent

14 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello, thank you for your kind review! We’re really pleased to hear you’re happy with the quality of your desk and that you had a positive delivery experience. Your feedback is very much appreciated and will be shared with the team. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Quality furniture

Never used you before but your furniture is beautiful would recommend you reasonable priced and arrived in excellent condition thank you

14 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Janet, thank you for taking the time to leave such a lovely review. We’re really pleased to hear you were happy with the quality, pricing, and condition of your furniture on arrival. We truly appreciate your recommendation and hope to serve you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Beautifully wrapped and so pleased with…

Beautifully wrapped and so pleased with it.
Thank you.

14 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Jennie, thank you so much for your lovely review. We’re happy to hear you were pleased with the wrapping and your purchase. We hope you enjoy your new furniture for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Beautiful cabinets

Beautiful cabinets, super efficient customer service too.

1 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Amanda, thank you for your kind feedback. We’re really pleased to hear you’re happy with your cabinets and that our customer service team was able to assist you efficiently. We appreciate you taking the time to leave a review and your support means a lot to us. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great service

Great service, lovely item

1 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Allison, thank you for your kind review! We’re pleased to hear you were happy with the service and your furniture. We really appreciate your support and hope to serve you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

I love my new desk

I love my new desk. It was easy enough to figure out how to put together with two people but probably should have had instructions included.

9 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Nicole, thank you for your review! We’re so pleased to hear you love your new desk and found it straightforward to assemble with two people. We also appreciate your feedback regarding the instructions. We hope you enjoy your desk for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Extremely pleased with purchase and a…

Extremely pleased with purchase and a quick delivery, staff very helpful too

12 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Sally, thank you for your kind review! We’re happy to hear you’re extremely pleased with your purchase and that the delivery was quick. It’s also great to know our staff were helpful throughout. We truly appreciate your support and hope to serve you again soon. Best regards HomePlus Furniture

Rated 5 out of 5 stars
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Trudy, thank you for your kind review! We’re so pleased to hear you were happy with the communication and service provided. Your feedback is greatly appreciated and we hope to assist you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Everything good lovely piece of…

Everything good lovely piece of furniture!

6 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Lewis, thank you for your review! We’re so pleased you’re happy with your lovely piece of furniture. We really appreciate you sharing your experience and hope you enjoy it for many years to come. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Lovely company

Lovely company, service was excellent

28 April 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Tracey, thank you for your kind review! We’re so happy to hear that you found our service excellent. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great service thank you

Great service thank you. From the moment I ordered to the moment it was delivered. Everything was great. I had an issue with the knobs as the chest of drawers comes in two different type knobs and the right ones were sent to me within a day. I cannot fault that.

9 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Patricia, thank you for your kind feedback. We’re so pleased to hear that you had a great experience from ordering through to delivery. We’re also glad we could resolve the issue with the drawer knobs quickly for you. Thank you again for your support and for taking the time to share your experience. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Great service

Great service! Item delivered at time stated and carried through to rear garden where required.
Well packaged and protected
Tremendous
Will use again when needed

9 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Ian, thank you for the fantastic review. We’re pleased to hear everything went smoothly from delivery through to placement in your rear garden. It’s great to know the item arrived well packaged and protected, and we really appreciate your kind comments about the service. Thank you again for your support, we look forward to helping you again in the future. Best regards HomePlus Furniture

Rated 5 out of 5 stars

Lovely furniture and delivery service

Lovely furniture and delivery service

8 May 2026
HomePlus Furniture logo

Reply from HomePlus Furniture

Hello Andreea, thank you for your kind feedback. We’re happy to hear that you were pleased with both the furniture and the delivery service. We really appreciate your support and hope you enjoy your furniture for many years to come. Best regards HomePlus Furniture

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