HomeLuxeInteriors Reviews 

758
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers had a great experience with this company. Customers frequently share that products arrive extremely fast and feature fantastic packaging to prevent any potential damage during transit. People are consistently impressed by the wonderful quality of items like artwork and furniture, noting they look stunning and offer incredible value for money. Some reviewers were not happy with order execution, mentioning that purchased items were sometimes unavailable or completely wrong designs were mistakenly sent out. A few other people also felt that customer communication could improve when dealing with very unexpected delivery delays, missing responses, or difficult courier delivery services.

What people talk about most

Product

Customers had positive experiences with product, often noting that items looked stylish and exceeded... See more

Delivery service

People report positive experiences with delivery service, highlighting consistently fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, praising items as stylish, beautiful, and excellent value... See more

Order

Clients share ambiguous opinions on order processes, as experiences widely vary. Many customers highlight... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive compared to other... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 matching items, the items arrived on time and very well packed. Unfortunately the items did not match. One was as described the other a completely different colour.

Rated 4 out of 5 stars

Great delivery and easy to assemble. It’s a great statement piece but the metal frame had small blemishes in places which means I knocked off a star. Given the price point I’m overall satisfied.

Rated 5 out of 5 stars

Amazing service- called them with a question which was answered quickly, ordered 4 dining chairs mid afternoon and were dispatched same day and delivered following day. As for the chairs themselves,... See more

Rated 5 out of 5 stars

Absolutely amazed with how well my items were so well packaged. Nothing was going to damage my wall pictures. Absolutely in love with all my items. Quick delivery too. Will definitely be ordering agai... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flat Pack Assembly
  4. Furniture Accessories

Written by the company

Home Luxe offers the latest trends in bespoke beds to fashionable range of sofas. We have a vast range of elegant home furniture. We offer payments through Klarna wich allows you to pay later

Shop With Confidence at Home Luxe

Written by the company

We have a fast home delivery service on most products

Contact info

3.9

Great

TrustScore 4 out of 5

758 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(758)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service

I was thrilled to find a particular sculpture on Homeluxeinteriors.co.uk as I had smashed my previous angel wings and wanted exactly the same. Easy to order, immediate acknowledgement, arrived within a few days and was wrapped so well for delivery with lots of bubble wrap. sculpture was fully intact. Great service from start to finish.

7 December 2024
Rated 1 out of 5 stars

Avoid this company

Ordered 10 placemats. 5 of them are faulty. Emailed the company with no reply. Avoid this company or make sure you pay on a credit card.

5 December 2024
Rated 2 out of 5 stars

Very well wrapped perhaps a bit too…

Very well wrapped perhaps a bit too much . The issue was with the 4 silver pens with the diamond on top. When opening I found one of the pens had quite a bit of the chrome colour rubbed off so disposed of that one leaving 3 out of 4 to use . Not worth the effort of returning said item Apart from that happy with other purchases.

29 November 2024
Rated 5 out of 5 stars

Karolina is the asset in the store shes…

Karolina is the asset in the store shes always Welcoming and always advising you which furniture goes well with colour combinations and makes sure u buy the correct items together.
Always with a smile which keeps bringing me back to the store.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

This is for the second order for a vase…

This is for the second order for a vase that arrived broken for the 2nd time I have sent it back asked for my refund she lied and said would be in my account in 24 hours well I know that’s a lie as I paid with PayPal she has until next week then they will refund me my money she likes to take and keep your money when she sells you rubbish so make sure you use PayPal I think she will probably get rid of PayPal soon as other wise she can’t keep your money it’s a scam she is doing

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent customer service. The items were very well packaged. Beautiful hurricane candle lamps they look stunning. No complaints, I can highly recommend.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

I visit today to this shop to by table…

I visit today to this shop to by table and some other stuff aswell oh man they have to much variety in shop and the customer service they offer to me was very good the person over there was very polite and friendly may be his name he told me that is Deepanshu in final I bought table from them I am very happy with service definitely I goona buy more items from them ❤️

19 October 2024
Unprompted review
Rated 5 out of 5 stars

The past 12 months have been great so far!

My first experience with HomeLuxe Interiors was in Nov 2023 when I purchased a few items for my daughter's bedroom. I was very impressed how quickly my order was processed and delivered by DPD, and how well packed everything was. Since then, I have made a number of other purchases including chairs, mirrors, pictures, a footstool and other pieces for the home.

If I had an issue with anything that didn't quite go as well as I would have liked for the intended room, I never encountered any problems in returning it for a full refund. I normally liaise with the manager Karolina regarding any new purchases or collections/returns (if required), and have always found her to be fair and very reasonable with both pricing and shipping.

I have certainly had good overall customer service this past year and hope that it continues in the same way for the future. In the current climate, it's nice to find an online business to have such a good rapport with, and most importantly, feel appreciated as a returning customer... surely it has to be a win/win situation!

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Love this shop

Love, Love, Love this shop. Great value for money. Hidden gems everywhere in the store. Im addicted! Great customer service. Carolina in the slough store is so helpful, courteous and patient. Her customer service is half the reason I’ve been to the store 3 times in 3 days! My new home furnishing shop for anything I need! Highly recommend

7 October 2024
Unprompted review
Rated 1 out of 5 stars

Luxury? steel frame Gazebo in Grey 2.5 x 2.5

This gazeboo has poor instruction and costs £125 significantly cheaper being a B&M product 379755 not £175 charged by Homelux. None of the bolts supplied are the correct size so none of the black end caps will ever fit this poor product, buyer beware

21 June 2024
Unprompted review

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