Home Instead UK Reviews 

185
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were somewhat happy with their experience overall. Reviewers frequently highlight the deeply caring and compassionate nature of the frontline staff who consistently provide reliable and helpful daily support for elderly family members. Consumers also appreciate the straightforward communication, easy coordination, and friendly approach offered by various local team members. Many families note that these dedicated caregivers quickly become trusted figures who greatly improve daily life. Some reviewers were not happy with inconsistencies in practical care delivery and noticeable variations in staff competency. However, some people mentioned encountering frustrating communication styles, scheduling reliability issues, and insensitive attitudes from certain office personnel.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a mix of deeply concerning complaints and positive... See more

Price

Consumers express deep dissatisfaction with the pricing, reporting that they are charged top dollar for an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am a wheelchair user and my husband was taken ill, I needed urgent care getting me in and out of bed and general housekeeping. Jess came out to me from Crewe branch to see what I would need, she... See more

Rated 5 out of 5 stars

Our mum and dad have an hours care two days a week and we have been very impressed with the quality of care provided. The two carers have become like family to our 90+ year-old parents. We are a... See more

Rated 5 out of 5 stars

After developing complications following surgery, my Mum needed daily care. Lianne, from Home Instead, came out to meet us, and Mum, and twice daily care was started 2 days later. From the outset,... See more

Rated 5 out of 5 stars

I had a recent loss 2024 & felt extremely low. Universal credit became my support & I had mandatory meetings to attend to. On my last meeting we were introduced to Chelsea (Recruitment), I ask... See more


Company details

  1. Home Health Care Service

Written by the company

Home Instead provides tailor-made, flexible care at home for the elderly to enable everybody to live independently at home regardless of their age. Learn more about how we can help.


Contact info

3.4

Average

TrustScore 3.5 out of 5

185 reviews

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3.4

All reviews

(185)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company to work for

I have recently joined Home Instead East Dorset and wow what a refreshing experience. After working for other agencies this is a breath of fresh air. Kind and helpful office staff who go out of their way to support and such wonderful clie ts to support. No short visits so I can take the time needed to support my clients. Training has been great so far, so happy I joined.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Home Instead are an amazing company!

Home Instead are an amazing company that really value independence, staying in your own home and having quality of life for as long as you can. They are a trusted organisation

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Home Instead Market Harborough

Since joining Home Instead Market Harborough, I've really appreciated the daily variety, the wonderful clients, and the excellent training (which is very good) I've also enjoyed getting to know the office team and participating in Wellness Wednesdays and meeting new clients families at events. Whenever I have an issue, I can talk to management, and they've always been kind and helpful. The staff are lovely, you can just pick up the phone and someone will help!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

proud to work for Home Instead

I have worked for Home Instead Bedford for six years and would rate it as the best care company I have ever worked for, I am treated like an individual and respected for my skills and knowledge. I am proud to work with my colleagues and proud to say I work for Home Instead

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Company to Work For

I work for Home Instead Bedford and what a refreshing company to work for! I came from a care home background where I had spent 3 years and the transition to domiciliary care was different but I was supported by this in every way. I now love being a part of keeping clients in their own homes and working for a company where the clients needs are at the heart of all we do. We have a fantastic care team that go above and beyond for their clients, they're not afraid to learn new skills and adapt alongside their clients journeys. The care team and the office team are very well supported and are often recognised for the work they do in lots of different ways. Overall a great place to work.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Support for My Mother-in-Law

Fantastic Support for My Mother-in-Law

We arranged home care for my mother-in-law after she was discharged from the hospital with pneumonia. The Home Instead Altrincham & Sale team provided 2-hour visits, four times a week, which made a huge difference in her recovery. The Care Professionals helped her with her prescribed exercises, assisted with food shopping (which she loved going on, as she doesn’t drive), and supported her with household tasks like changing bedding, keeping up with laundry, and cooking fresh meals—something that was really important to her.

Now that she’s fully recovered, she still has one visit a week, which allows her to enjoy trips out and a big shop. This has been a huge help for Alan and me, as we both work full-time. Knowing she has support during the week means that when we visit at the weekend, we can truly relax and spend quality time together.

The care and dedication from Home Instead Altrincham & Sale is invaluable, and we’re so grateful for their ongoing support. Highly recommend!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

I work for home instead Leigh and I can…

I work for home instead Leigh and I can honestly say it’s the best company I have ever worked for. The owners care passionately for our clients and staff. Our staff always go the extra mile for our clients and are amazing.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Home Instead Rugby

I have worked for Home Instead Rugby since November, never doing care before, I have had all of the in house training required to set me up for providing the best care I possibly can for my clients. If ever I am not happy with anything I know that the door is always open and there will always be someone there to support or help when needed. Even better is that I know first hand the care the clients get is great. I feel privileged to work for such a great team. I made a great decision joining the Home Instead Rugby team!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary Service

I write to express my sincere thanks and for the support and service you have given June and Myself over the last 18 months, the care, support, compassion and courtesy has been exemplary. Every carer has displayed professionalism and understanding, I will be eternally grateful for the love and care that was afforded. Sent with much love and respect.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I am a caregiver for home instead

I am a caregiver for home instead, for over 4 years now. Brilliant company to work for. All staff members are professional and we are provided with fantastic training throughout, plenty of opportunities to improve our service to our clients. I enjoy how our visits are not rushed, building great relationships with each client, working within our area of residence. There is always a warm welcome to any communication required, always there to offer advice when needed. Highly recommend for clients and caregivers.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Care and Support

Home Instead has been amazing. Their carers are kind, professional, and truly care about the people they support. The personalised approach makes such a difference—matching clients with the right care professional creates real, lasting connections. The team is always responsive and reliable, giving families peace of mind. If you're looking for compassionate, high-quality home care, I can't recommend them enough!

1 February 2025
Unprompted review

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