Homebox Stores Reviews 

Worst experience with homebox.
Guys don't believe their 5 star paid google reviews.

3rd class furniture store in doha qatar.
It's better to buy used furniture from qatarliving.

Doesn't deserve 1 star either, quality of the furniture is below subpar. When you are trying to contact the customer service, you will receive auto generated replies. Even the item has a warranty they will not entertain you...

We get too much disappointed from your service and stuff ! And you take too much time to solve problem that is still pending ! We bought a desk it's look like it was already used.

*** Update as of 2 Dec 2025 *** The bed is literally falling apart, less than one year later. AVOID.
***
Shocking experience. Complaint 110266615 / invoice 94145129889. No replies. No assistance. I paid thousands for a new bed, they sent me a bed that the delivery men couldn't assemble as the parts don't match. It is a faulty bed. They are not assisting or replying.

Bad quality!! Dont buy from this store! , for me it was the first and last time

I had a terrible experience with Home Box. I was supposed to receive my wardrobe on the 11th, but no one called or informed me of any delay. When I followed up, I was told it was rescheduled for the 15th because the item wasn’t in the warehouse. On the 15th, I received another call saying the item was damaged.

This level of unprofessionalism is unacceptable. If Home Box can’t manage inventory or fulfill orders, they shouldn’t have an online store. I missed the chance to buy the same item elsewhere due to their poor service.

This is the first and last time I shop here. Do better, Home Box!

Do not order from this store.
They have ZERO understanding or care for their customers and are highly untrustworthy.

We ordered an item 1 week ago, selected a delivery date and received a confirmation of delivery the day before it was due to be delivered. We were at home between 10am - 4pm waiting on the item and nothing arrived. When we called the “customer service” number we were told sorry but your item won’t be delivered today…..the earliest we can deliver is in 9 days!!! Despite being told and confirmed that it would be delivered today between the hours of 10-4. Unacceptable.

The employee named Hannah who is the so called customer service was absolutely no help whatsoever, I don’t understand what her role really is considering she was unable to provide any sort of useful support. I asked to speak with someone else - there is no one else to speak to. I asked if I can collect the item myself - impossible due to company policies. I asked if the product is available in any of the stores so that I can go and purchase it there - there is no way for her to find out. I was given a number to contact one of the stores myself and after trying 15 times to get through still have not managed to speak to anyone.

It was very bad experience
Really disappointed

The experience with HomeBox was terrible. I will never order from here again. The product is not as described at all, and the return policy does not allow for me to return it after opening.
Their delivery drivers did not speak much english so it was very hard to comminicate. I asked to schedule delivery in the evening when I was home. And this was not possible. You cannot schedule what time of day you want something delivered.
They lied about when my mattress could be delivered, advertising that it was same day delivery, and then 2 days after paying for it, they changed the delivery date to 5- 7 days.
All in all, terrible experience.

I got an bad experience, in homebox!! This is happened for the first time, i have order, and its like late already,i have to follow up, i try to ask help from the agent, of homebox help centre,yes he replied,and he said,the courier, is trying to call me, and im not responding,but when i check my phone, no one is calling me, or trying to call me,even no misscall,and he said the courier put back the item in the warehouse, or store,and i said okay, i will not expect for that anymore, he even suggested to order again the item that i wanted, when i left home same day, courier called me, and he said im outside ur door, collect ur order, and i said what?? But the agent said u return it back already, thats why i dont expect anymore, but he kept sayin,noooo u order this,and he is very angry he shout!! And said next time if u dont need dont order!!

Extremely untrustworthy. They have zero value for customers. I ordered 2 beds and mattresses today. I had my pin near me expecting a call frm them any time. I called them up anyways to confirm the time to know that the deleivery had been rescheduled. I threw all my old bed n mattress yesterday. Now we hav to sleep on the floor untill a new one comes. Very disappointing. I have little kids too.

“I bought an item from the store and paid extra for delivery and assembly. They scheduled a week later to come, but when they arrived, some parts were missing, and they didn’t complete the installation. They left the parts at my home without assembling them, saying they would return the day after tomorrow, but they didn’t show up. We keep calling the store, but there is no response. To this day, they haven’t come, and the parts are still unassembled, with no action taken on their part!”

I am writing to express my dissatisfaction with the service and customer support I received following my purchase of a wardrobe from your company. Unfortunately, the experience has fallen far below the standards I expected from a reputable brand.
Firstly, the customer support representative I interacted with and her name was Lama in dubai office was unprofessional and, at times, disrespectful, and arrogant which left me feeling undervalued as a customer.
Additionally, the delivery and assembly team displayed an unhelpful and arrogant attitude, with behavior that was both dismissive and disrespectful. This made the entire experience frustrating and disappointing. If a rating below one star existed, I would have certainly chosen it.
In today’s competitive market, I trust that top management, along with anyone who reviews this message, will understand the importance of exceptional service and take serious action to prevent further incidents. Unfortunately, unprofessional behavior—especially from those on the frontlines of customer service—can greatly damage a company’s reputation. I urge you to consider taking action with those who do not reflect the values of quality and respect.
This whole terrible experience today, ended by returning back the item.
Thank you for your attention to this matter. I look forward to seeing any steps you may take to address these issues and to ensure a better experience for future customers.

I had a terrible experience with this store. I ordered a cupboard online, and when they came to install it, the assembly person claimed he couldn't complete the setup because there wasn't "enough space" in the room. Instead of attempting to find a solution, he simply left it unfinished.

To make matters worse, a customer service representative named Lama called me and was shockingly rude and unhelpful. She kept repeating "this is our policy" without offering any real assistance or consideration for the situation. It is unprofessional to expect that a room has to be completely empty just to assemble a cupboard. I am highly disappointed and would not recommend this shop to anyone.

Homebox?? NEVER EVER!!!
After complaining about damaged furniture, after delivery and built up, they send you every week a Email, that they are sorry, but they team will get in touch for a inspection (detectable) .....NO ONE is calling and NO ONE is coming or calling and after month's they stop conversation.....that's how they treat their customers.....NEVER
EVER AGAIN!!

WORST SERVICE EVER!

Never seen such a bad service ever
Ordered furniture 10 days ago, still didnt ship
They dont answer emails they barely answer calls

Theyre telling me theyve been filing complaints on my order, but nothing is changing
Im asking for a cancelation and refund …. Theyre saying they cant do it now.

Dont order from there ! Horrible

If I could give zero stars I would!
I bought an Elektra dome kettle that wouldn't switch on after just two months. Homebox refused to repair or replace because I didn't keep the original packaging. They also claimed the product only had a 30 day warranty ( which is bs) They have now lost a customer and I'm going on every review site I can to let people know how they treat their customers.

WORST SERVICE EVER!!!!!!

I bought a wardrobe online, and they cancel it with no reason, waiting for 2 weeks and they don’t provide any update, I lose my time texting by email and WhatsApp, no one answer you NEVER.
Don’t loose your time and your money with them.

Very bad experience , bought dofa bed with warranty 2 years , use only 6 month then got broken . Customer service very bad , they are telling only repairing is accrptable no refund and no replacement even , waste of money

Purchased a sofa bed a year ago, a normal night while me and wife sitting on it then suddenly one of the footings broke down (Both of us have normal weight). The next day we contacted them and requested for a repair since it has a 2 year warranty on the product. Unfortunately they can't repair it and as per them they can able to repair only minimal issues, really? To make this short, wouldn't recommend buying items here, I just wasted my money. Bad customer service and their response to email was like auto generated everything is the same.