Homebox Stores Reviews 

Pathetic after service, we purchased the bed last December, and now it's broken. Screws are out, the wood frame made of low quality cardboard. calling for many days to customer service but no response. Never recommend anyone to purchase from this store.

Very bad experience with Home Box always. I have stopped purchasing items from them because they do not honor the warranty they promise and provide very poor customer service. Please do not trust the warranties they claim to offer — it’s really a waste

Very Pathetic service, even after getting assurance by the manager for an update regarding the delivery there was no update and I was the one following up the whole day for the delivery making numerous calls for an update. I had booked a sofa a week ago for which I was given a delivery date of upcoming Friday which didn't happen since the delivery team was busy at another point hence rescheduled to Sat for which I have been following up the whole day. None of the customer service team along with the manager cared to keep the followup or provide a resolution to the escalation raised and the item still remains undelivered. They don't care for the customers concerns.

On 18th June 2025, I purchased four items, but only one—a single-seater sofa—was delivered in good condition. The TV unit had missing parts and was left unassembled; the delivery team promised to return the next day but never showed up. The side table had rusted legs, and the coffee table came with incorrect tabletops. It’s been two weeks, and despite making over 20 calls, there has been no resolution. The worst part is that they left loose screws and sharp pieces scattered on the floor—an extremely unsafe situation with my one-year-old baby crawling around. No action has been taken despite repeated complaints. Extremely disappointing.

I am extremely disappointed with this company. I placed an online order expecting a basic level of professionalism and reliability, but after more than 15 days, the items have still not been delivered.

Despite several follow-ups and assurances from customer service, there has been no action, no update, and no accountability. The complete lack of communication and disregard for the customer's time is unacceptable.

This experience has been frustrating and unprofessional. I strongly do not recommend this company to anyone expecting timely and reliable service. This is not how serious businesses treat their customers.

This store is very riduculous letting you to wait 3 weeks for the return items and no refund poor customers service at very slow at all you guys should shutdown!

My recent experience with HomeBox has been deeply frustrating and misleading. I purchased two bed+cupboard units that were faulty and broke within six months. Their team inspected and confirmed the flaws, agreeing to a full refund. On May 3rd, I even received an email confirming the refund was "successfully processed."
For weeks, I followed up, only to be told it was a bank delay. However, last week, HomeBox completely changed their story, stating a cash refund was "not possible" and they would only credit my Shukran wallet. This is a direct contradiction of their initial agreement and confirmed processing. To add insult to injury, after promising a resolution within 24 hours, I've now received another email apologizing for further delays.
This entire ordeal has been marked by false information, broken promises, and incredibly poor communication. I am extremely dissatisfied with how HomeBox has handled this case and would strongly advise potential customers to reconsider before making any purchases. My trust is completely eroded.

I bought 1 cupboard and they contact me to make sure there is a space to put it, after 1 week when they come for delivery they said the room should be empty to fix it it is special model!!! They did not give any solution , they refused to replace the cupboard with other model that can be fixed! They just wanted to take it back with no solution!!!!! Although it is their responsibility to explain to the customer the space needed before they deliver!
I asked them at least as it was their mistske to remove the bed so they can fix it, they refused and said this police!!! For them Policy but what about the customer!!! They do the mistake and not take responsibility!!!

I will never deal with them again, they don't care about the customer just for their money.

Bad after sale service
I bought a mixer grinder ONLINE through Homebox. After less than a month it was not working. I contacted the call center and they informed me this originally belongs to Emax and I have to take it to Emax and they will solve the issue within a week. I took it to Emax they took it and they said will send me email and it will be ready within 2 weeks. No email received yet and now more than 10 days no update and when I called Emax they asked me to go to the center where I handed over (Al Zahia) and they gave me the number but the the phone I called no reply and when I re contacted Homebox they told me they will follow and till now no update.
Worst aftersale service I ever dealt with

I’m extremely disappointed with the service. I ordered a desk for my child, and it arrived with a missing part — something the installer only realized after opening the package. He assured me he would return the next day with the missing piece, but never showed up.

When I contacted customer service, I was told there was no appointment scheduled for me, and that it would take 3 to 5 business days just to find out when someone could come back. Meanwhile, I’m left with an incomplete product and a mess in the room.

The entire experience has been frustrating and unacceptable. No one from the company has reached out to set expectations or take responsibility. If you receive a product from them with missing parts, I strongly recommend returning it immediately. Worst service I’ve ever encountered.

Went to Burjman store today for purchases,
There was no store staff near by or any section. Had to go to billing center to enquire, while i asked 3 times the store staff did not care at all. By the way this is not the first time,
While in the store for home furniture shopping and purchases it was same experience.
As if these staff are not trained for the job or don’t care for and about the customers
Needs better management, accountability and customer care mentality.

Very bad item
Customer care bad

Very disappointed with Home Box.
I purchased a mattress that came with a 10-year warranty, but it started showing serious issues in a short time. The fabric tore, and mold spots appeared due to poor manufacturing quality. When I contacted their customer service, they refused to repair or replace the mattress, claiming the issue wasn't convincing. This is unacceptable for a product with a long-term warranty. I won't be shopping here again and do not recommend Home Box to anyone.

Extremely Disappointed – Never Ordering from Homebox Again

I never had an issue with Homebox before, but this experience has completely changed my mind.

Delayed delivery for almost a week, caused by a mistake from your customer service agent regarding the address, resulted in the item not arriving on the initially scheduled date. To make it worse, there was no proper communication or follow-up from your team — I had to keep chasing for updates myself.

Even after I replied promptly to your email, clearly requesting the delivery to be made after 7:00 PM, you ignored this and still attempted delivery during working hours. It’s like no one on your team reads or cares about customer instructions.

Now, after all the delays, I’m being told that the mattress will take another 2–3 days to be delivered? Seriously?

Your repeated apologies mean nothing at this point. They do not make up for the stress, inconvenience, and complete lack of professionalism I’ve experienced.

Extremely poor customer service, uncoordinated delivery process, and no accountability.
I will not be ordering from Homebox again.

I bought a mattesd and it’s under warranty

Now there is manufacturing defect in it which Homebox admitted .

The funny thing is that they want to take the old mattress , then I need to wait for their mercy to issue a credit note which I have to use in their store.
To add salt on the wound they need to collect the old mattress and they expect me to sleep on wood till they issue a credit note in order to allow me to use it to buy the new mattress from them and of course wait another 2 or 3 days for the new delivery.

Or they gave another foxy solution, I need to go pay in full the new mattress, then they will collect the old one then they will issue a credit note for me to force me to use it to buy other items from their stores.

Do not buy or approach them guys I’m telling from experience OTHER competitors knows how to take care of their customers and provide real after sales customer experience

. DO NOT BUY FROM HOME BOX .
They will make you regret

Very very bad experience, one of the worst furniture shop, absolutely no customer support, very poor customer support system, poor quality products

I had a shoe cabinet and one of the handles became broken.
I was able to contact Homebox (UAE) and they had someone out to check it and then mend it within two weeks. They did not charge me at all and the people who came to fix it were very professional. No fuss no muss - just really good service and kept up to date through WhatsApp.

one of the worst experience ever, ordered bed, side table and mattress in the store, after 5 days things got delivered but the parts of bed have been missing. they went as it is promising to come back next day to assemble and since then my nightmare has started, now i have paid full amount and have a non assembled bed in my bedroom which is unusable and occupying space and i cannot even go ahead and buy a new one till refund is confirmed....most horrible company, will suggest everyone to stay away from homebox !!!!!

Horrible experience! Just received delivery of the sofabed finally at 10 pm when the delivery was supposed to happen between 4 to 8 pm.
The sofabed was missing the legs and one cushion! So it's just lying in the living room unassembled.

Well trained staff and good products at affordable price. Always dale or promotion. Bought mattress coffee table, dining set and dresser. Good items for the price. Friendly staff and fast delivery. Value for the money. And delivered what they promised.