HomeAdvisor Reviews 

22,644
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the professionalism and quality of the work provided. Reviewers often highlighted the respectful and efficient nature of the staff. Some also found the pricing to be fair and reasonable for the services received. However, some customers also noted significant issues with pricing and payment practices. Many people reported difficulties with cancellation processes and unexpected charges. There were also concerns about poor communication and unfulfilled service commitments, such as contractors not showing up or providing inadequate work. Some reviewers experienced problems with lead quality and a lack of support when issues arose.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences such... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the professionalism,... See more

Price

Clients share negative opinions on price, with many reviewers feeling overcharged and encountering unclear... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues such as being charged for... See more

Customer communications

Customers had negative experiences with contact, often finding it difficult to communicate clearly due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you want a beautiful and expert tile experience, you will call Family Marble Tile Restoration. .their knowledge and expertise, and respect for the client is Rare these days!My tiles on half my... See more

Company replied

Rated 5 out of 5 stars

I have hired All American Hardwood Floors for several years, and their work has always been extremely professional. They have always provided quality work for a fair price. If you are looking to find... See more

Company replied

Rated 5 out of 5 stars

Called Mike from Grendi Construction, he was here at 7pm and He looked at my attic Fan and we agreed to replace it. He Gave Me A Fair Price and By 8:45 Pm the new Fan Was in . His worker did Th... See more

Company replied

Rated 5 out of 5 stars

First Light Home Services did an excellent job replacing our roof and supporting us through a very difficult insurance process. Joshua started our storm damage claim with our insurance comp... See more

Company replied


Company details

  1. Handyman

Written by the company

Founded in 1998, HomeAdvisor is the operator of the largest home services marketplace across the globe. With HomeAdvisor, homeowners can find prescreened local service professionals; view average project costs; read verified ratings and reviews; and instantly book home improvement, maintenance, and repair appointments online. Learn More: Start a Project True Cost Guide Homeowner Resources Find Pros Near Me


Contact info

3.0

Average

TrustScore 3 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(22,644)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HomeAdvisor is Worth It!!

Took the pain out of searching for the right company that I needed. Simple and so easy.

6 April 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Gail,

Thanks for the wonderful review!

We are always happy to hear when homeowners are seeing success and value with Angi. It's our goal to make the experience easier of finding the correct company for your projects.

Best,
Klaidy CX Team

Rated 5 out of 5 stars
HomeAdvisor logo

Reply from HomeAdvisor

Hi Frank,

Thank you for your comments.

We are always happy to hear when our customers are seeing success and value with Angi. Thank you again for the kind words and we are looking forward to the continued partnership.

Have a wonderful day!

Best,
Estefany, CX Team.

Rated 5 out of 5 stars

I find that companies who a part of…

I find that companies who a part of this network are professional and prompt in their responses and in their work.

29 March 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Caroline,

Thank you for leaving such a wonderful and positive review!

We are always happy to hear when our customers are seeing success and value with Angi.

Thank you again for the kind words and we are looking forward to the continued partnership.

Enjoy the rest of your day!

Best Regards
Estefany CX Team

Rated 1 out of 5 stars

Waste of time

Waste of time. Went through their whole process of "starting a project" and couldn't proceed because they couldn't verify my business phone number - that has been my number for years. What a waste. Found other and better pros on BBB instead. Won't use again.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Promotes F-rated businesses. Mediation is a joke.

We got a leak from the contractor they connected my family with for a chimney cleaning. They no-showed, no-called twice over a month to come back and inspect the work, plus other message dodging.

It took five phone numbers to connect to someone at HomeAdvisor who said they could mediate between us.

The contractor didn't respond for another month and then began blowing up my phone to say, "They work for us. We pay them. They can't help you."

The mediator proved the terrible contractor accurate, and I spent more time talking with HomeAdvisor over the next six months than being helped.

HomeAdvisor ultimately never got the contractor to the table for any conversation.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Geddy Walker OF KY-DAX UNDERGROUND EXCAVATION LLC

Geddy Walker and his brother, Jessie, of KY-DAX Underground Exavation LLC, worked on my property most recently to remove large, dead, red pine trees that were dangerously tipping over and others that had fallen next to our driveway adjoining our home in New Paltz, NY.

It was dangerous work that required finesse, experience and courage to cut them down and haul them away. Our worries about our home and garage were relieved as they progressed over the course of two and a half days.

They worked their machines and chainsaws with the artistry of ballet dancers, if one could only give an analogy such as that. It was astonishing to watch Geddy work his excavating machine through thick woods and brush, with the help of his brother, to complete their tasks, and they did so with a sense of absolute perfection.

One could never ask for more from two dedicated workers, and I highly recommend them without reservation. Geddy stayed in touch constantly before and after, arrived when he said he would and cleaned up far beyond one’s expectations.

And their personalities were always warm and patient with all of our questions, and always true to their word. One could not ask for more.

Five Stars for KY-DAX Underground Excavations!

Michael Gold

6 March 2024
Unprompted review
Rated 5 out of 5 stars

No pressure

Got plenty of contractors suggested. Top end and low end. Good estimates. I was able to take time with my decision on which to take. No pressure.

23 February 2024
Rated 1 out of 5 stars

This site is a SCAM site now

This site is a SCAM site now, with NO REAL REVIEWS unless they're 1 star. It steals and sell your data, and most of the "pros" are old listings. The most unfortunate part is that the general internet search always covers the first page with sponsored ads from the HomeAdvisor and it's nothing but a phishing site now.

8 February 2024
Unprompted review

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