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Home-Connect Reviews 

262
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TrustScore 4.5 out of 5

4.5

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, calm, and professional when guiding people through technical troubleshooting. Many people note that support agents go above and beyond, providing prompt daily updates and ensuring internet connection issues are fully resolved. Some reviewers were not happy with prolonged service interruptions, lengthy downtimes, and slow responses from certain support departments. A few other people also felt that dealing with conflicting statements, empty promises, and unhelpful representatives made resolving queries extremely frustrating. Consumers mentioned experiencing long delays before getting proper assistance or reaching someone who could actually help them.

What people talk about most

Staff

Consumers find staff to be positive, highlighting dedicated support and helpful agents. Reviewers frequently... See more

Service

Clients share positive opinions on service, highlighting friendly, attentive, and professional assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful and patient agents who... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast assistance and prompt resolutions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kgomotso assisted us with our vuma reach payment, she was so patient and calm with us, her customer service really gave me enough reason to continue with your service, she is the best consultant I eve... See more

Rated 5 out of 5 stars

Dickens 1124618 Dickens went all out of his way to assist me not only in an hour but over two days. Constantly checking and updating me regarding the issue I was having. and in the end he sorted it... See more

Rated 5 out of 5 stars

Khule Ndlovu is a professional. He is pleasant, calm and understands his clients. After several days of having our service down and little updates on the ETR, he stepped in and ensured that the fibre... See more

Rated 5 out of 5 stars

I had a wonderful experience with Khule! From the very beginning, service was professional, friendly, and attentive. Khule went above and beyond to assist me, making sure all my questions were answere... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Home–Connect is an ISP, providing homes and businesses with super-fast, uncapped & unshaped fibre internet.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

262 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(262)

165 reviews in the last 12 months

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Rated 2 out of 5 stars

Unreliable wifi connection

"I'm extremely disappointed with the WiFi service at Vumatel The connection is consistently slow, drops frequently, and is often unavailable. Despite multiple attempts to troubleshoot, the issues persist.

*Specific issues:*

- Frequent disconnections
- Slow speeds, even with a strong signal
- Inability to connect multiple devices

*Impact:*

- Work and productivity have been severely impacted
- Streaming and online activities are frustrating and unreliable

*Recommendation:*

- Improve infrastructure and network reliability
- Provide more accurate coverage estimates
- Offer better customer support

17 October 2025
Unprompted review
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Reply from Home-Connect

Dear valued customer, thank you for your feedback. Kindly send us an email to escalations@home-connect.co.za with a description of your query and your contact details, so we can contact you and assist. Best regards, Home-Connect Team

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