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Home-Connect Reviews 

262
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TrustScore 4.5 out of 5

4.5

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, calm, and professional when guiding people through technical troubleshooting. Many people note that support agents go above and beyond, providing prompt daily updates and ensuring internet connection issues are fully resolved. Some reviewers were not happy with prolonged service interruptions, lengthy downtimes, and slow responses from certain support departments. A few other people also felt that dealing with conflicting statements, empty promises, and unhelpful representatives made resolving queries extremely frustrating. Consumers mentioned experiencing long delays before getting proper assistance or reaching someone who could actually help them.

What people talk about most

Staff

Consumers find staff to be positive, highlighting dedicated support and helpful agents. Reviewers frequently... See more

Service

Clients share positive opinions on service, highlighting friendly, attentive, and professional assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful and patient agents who... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast assistance and prompt resolutions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kgomotso assisted us with our vuma reach payment, she was so patient and calm with us, her customer service really gave me enough reason to continue with your service, she is the best consultant I eve... See more

Rated 5 out of 5 stars

Dickens 1124618 Dickens went all out of his way to assist me not only in an hour but over two days. Constantly checking and updating me regarding the issue I was having. and in the end he sorted it... See more

Rated 5 out of 5 stars

Khule Ndlovu is a professional. He is pleasant, calm and understands his clients. After several days of having our service down and little updates on the ETR, he stepped in and ensured that the fibre... See more

Rated 5 out of 5 stars

I had a wonderful experience with Khule! From the very beginning, service was professional, friendly, and attentive. Khule went above and beyond to assist me, making sure all my questions were answere... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Home–Connect is an ISP, providing homes and businesses with super-fast, uncapped & unshaped fibre internet.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

262 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(262)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Mbali good customer service I received…

Mbali good customer service I received and in my opinion if she was my employee I would give her a promotion she's focused she goes extra mile for customers she's calm I'm very glad that she helped me keep it up mbali for the good work I salute you... All the best you are a star *

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

An employee named Buhle sent me invoices that had disappeared from the portal within hours. Great. Thank you!

13 August 2025
Unprompted review

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