Hi, I would just like to say thank you to Homary Customer Service. I had a concern about a hairline crack in the ceramic component of a smart toilet. Hana from customer service replied to my e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Another great customer service experience. I have to say, by far the best and consistently great CS i have experienced in a long time. Today Iris stepped when the chat bot was struggling, before i nee... See more
Company replied
The dressing table is a really nice piece of furniture. A few small issues (screw was too small for door handle and a small mark on the mirror) were resolved with great support from the customer servi... See more
Company replied
Fiona was great. She actually understood my perspective about a missing piece with my kitchen island delivery. She was able to partner with her leader to get this part expedited to me which saved my w... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Iris was great
7 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Iris was great and answered all my…
Iris was great and answered all my questions not even Google AI could find and resulted in us making our purchase decisions.
7 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Another great customer service…
Another great customer service experience. I have to say, by far the best and consistently great CS i have experienced in a long time. Today Iris stepped when the chat bot was struggling, before i needed to ask to be passed to a human, and resolved my questions quickly with clear updates. Also pointed out how this may not reflect instantly online, so don't and will check in with me in 1-2 working days on progress.
7 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Carson was great to work with
Carson was great to work with. He was very helpful and I would highly recommend him.
7 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Excellent Customer services
Customer services responded by email less than 1 hour of our email enquiry. (Yulia) provided us with 2 options to resolve our query and we accepted the first option which Yulia confirmed by email, again within one hour of our email notification. Excellent customer after sales service.
3 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Iris was very helpful & friendly.
6 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Efficient and gave me an almost…
Efficient and gave me an almost immediate answer
6 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Winnie was helpful
5 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Celine Was great and super supportive…
Celine Was great and super supportive about my situation. She resolved it for me and did a great job
4 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Zorina was so wonderful to help me…
Zorina was so wonderful to help me today. She was attentive, efficient, and kind and met my needs.
4 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Terrible return policy
Terrible return policy and extremely disappointing quality
I purchased a TV stand and requested a return approximately two days after receiving it. Once assembled, I found that the rails did not function properly and the overall quality, appearance, and suitability of the furniture were not what I expected.
Homary said they do not accept returns for assembled products even though in order to identify quality issues many times product needs to be assembled
They initially offered $250, then $314, to convince me to keep the furniture. When I refused they said returning the product I would be responsible for the return fee AND a product depreciation of 10%. It’s been over 20 days and nothing has been resolved
I have spent hours assembling, disassembling, repackaging, documenting and dealing with customer service over a product I don’t want. This has been an extremely frustrating experience.
I strongly recommend understanding Homary’s return policy before purchasing large furniture. I personally will never purchase from Homary again.
14 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
To resolve the issue, we will process a full refund to you without returning the item.
Homary’s social engagement team.
sorted in the end
I was a little disappointed at first when I received the product, as the plant stand didn’t line up properly, so I did leave a 1-star review.
However, I have to say the after-sales service and customer service were excellent. They got back to me very quickly and were really helpful in sorting the issue out. They also offered me a 70% refund, which I was very happy with. To be honest, a lot of companies probably wouldn’t have offered that, so I really appreciated it.
I can’t fault the customer service at all — they were quick, helpful and very understanding. Thank you so much for your help, it’s very much appreciated! 😊
3 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Service was very swift
Service was very swift. Fiona was very efficient.
4 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan was incredibly helpful and…
Morgan was incredibly helpful and understanding of our situation. Would highly recommend!
4 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Fiona was very professional and…
Fiona was very professional and resolved the issue right away
4 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Fiona and Homary’s customer service was…
Fiona and Homary’s customer service was fantastic. They promptly followed up on my request about the missing toilet air cover. I gave them a 5-star rating because they did an outstanding job and responded to my email immediately. Thank you.
26 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan was extremely helpful with…
Morgan was extremely helpful with helping with my return.
4 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Winnie was incredibly helpful and…
Winnie was incredibly helpful and supportive throughout the entire process. She was professional, responsive, and went above and beyond to make sure my issue was resolved. I truly appreciate her patience and excellent customer service. Thank you, Winnie, for all your help!
3 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Issues resolved without fuss
Had a couple of issues but they were always polite, kind and very helpful and never questioned the reasons behind the issues - just did what they needed to do, either replace or refund. Just to say though, 16 week lead time when you have a faulty unit needing replacement is not funny. Been waiting to finish my bathroom since February and now this replacement went to someone who I don't know and I can't get it back. However! Morgan was great and refunded me with no arguement. We purchased a few things from them prior to these difficulties with no problems at all. Will definitely shop there again.
4 September 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
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