Hi, I would just like to say thank you to Homary Customer Service. I had a concern about a hairline crack in the ceramic component of a smart toilet. Hana from customer service replied to my e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Another great customer service experience. I have to say, by far the best and consistently great CS i have experienced in a long time. Today Iris stepped when the chat bot was struggling, before i nee... See more
Company replied
The dressing table is a really nice piece of furniture. A few small issues (screw was too small for door handle and a small mark on the mirror) were resolved with great support from the customer servi... See more
Company replied
Fiona was great. She actually understood my perspective about a missing piece with my kitchen island delivery. She was able to partner with her leader to get this part expedited to me which saved my w... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have never had a representative over…
I have never had a representative over the phone take time and assist me the way Kevin from Texas did. Thank you for taking the extra steps to get my situation solved at the moment
8 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
ZORINA HAS BEEN EXCELLENT WITH CUSTOMER…
ZORINA HAS BEEN EXCELLENT WITH CUSTOMER SERVICE A GREAT PROBLEM SOLVER! A good buy company. Bought three large items so far with excellent quality
8 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
it took over an hour to change a…
it took over an hour to change a delivery address with my EA this is not an efficient way to have the customer experience finalised? The address was already tabled in my account as an alternate yet your systems required sign in and confirmation multiple times
5 August 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
At Homary, we always strive to provide high-quality products and a smooth shopping experience. We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Thank you again for your feedback and understanding. We look forward to serving you better in the future.
Kind regards,
Homary Customer Care Team
Crooks and thieves. Buyer beware
My elderly and frail parents purchased a smart toilet for medical reasons....
It didn't work. Had three faults. Over the course of two /three weeks my plumber tried to work with these crooks to resolve.
We racked up three visits ( all costly) whilst trying to fix. I ended up having to get the old toilet installed again.
In requesting a full refund. The crooks declined on a basis of hygiene. Then they offered a refund deducting £50.
I have spent days trying to resolve with countless calls, escalations. All with supposed customer experience, and management abilities.
Consumer law. I am entitled to a refund in full... These crooks will not refund in full and won't collect their faulty product.
My elderly and frail parents are out of pocket to the tune if three plumber visits. An additional £50 and now are left with this poor excuse of a product to dispose of.
I would never recommend or shop with these crooks.
7 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Kind regards, Homary’s social engagement team
Substandard product received
I wish I could give a negative rating.
I had ordered a TV console from Homary with white glove delivery option. The console was delivered and the delivery company associates left in a hurry.
After delivery, I noticed the doors of the console were misaligned and I raised a replacement request immediately on the same day. Homary accepted the issue and It has been over 3 weeks and the Homary representatives have been going back and forth to resolve this issue and refund my money and take the substandard product back.
After 3 weeks and several correspondence emails, I received email asking for pictures of the package.
The entire experience with Homary has been very stressful.
24 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
The legs don’t line up to allow screws…
The legs don’t line up to allow screws to be put in- also a to. If f scratches
5 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you regarding this matter and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
I’m very happy with my experience with…
I’m very happy with my experience with Homary. The furniture looks beautiful and the quality exceeded my expectations. The design is elegant and adds a special touch to my home. The ordering process was smooth, and the customer service team was very helpful and responsive. I would definitely recommend Homary and will shop with them again.
6 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Quick response
Quick response, first by AI then by live human (Morgan) who understood my problem and helped me to communicate back to him with videos, etc. Good and quick communication. Awaiting resolution but feel confident it will be very good. Great product too.
6 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Cahlin made it great
Cahlin made it great. There seemed to be shipping delays once my product was in Sacramento, but Cahlin gave me the assurance I needed and helped resolve the issues.
Thank you, Cahlin, and thank you, Homary.
27 July 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Carson was brilliant in after sales…
Carson was brilliant in after sales helping me promptly with my issue.
6 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Not a practical design
Bought 3 Lumio White 3-Drawer LED Bedside Table with Charging Station: a set of 2 plus an additional single unit. No complaint regarding delivery. The items were extremely well packed though it would have been preferable for the tables to arrive pre assembled rather than having to follow the instructions.
However, the overall build quality feels disappointing for the price. In addition, the touch control dimmable switch is positioned on the right hand side on all units. When purchasing a set of two, we would have expected one of the switches to be on the left. As it is, the person sleeping on the right side of the bed has to reach across the unit to turn the light on, which is not a practical design.
Customer Services have responded quickly and been fair.
6 August 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
At Homary, we always strive to provide high-quality products and a smooth shopping experience. We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Thank you again for your feedback and understanding. We look forward to serving you better in the future.
Kind regards,
Homary Customer Care Team
Winnie was helpful in her continuous…
Winnie was helpful in her continuous follow up which was greatly appreciated
5 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Winnie was really helpful
Winnie was really helpful - they quickly answered my question and sent me a follow up email with the details :)
6 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Thank you thank you
Thank you thank you! My customer service person was great. Fast and easy. I always create confusion but she understood and made it work. Starting our relationship off right because I’m furnishing my whole house with Homary
5 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Carson was very helpful on live chat!
5 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan was great
Thank you, Morgan, to resolve my problem. Your support was great!
5 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I was very disappointed with my…
I was very disappointed with my experience purchasing a TV stand from Homary.
1)the delivery team damaged my brand-new wall while bringing the TV stand into my house. We worked hard to save for our home and spent a lot of time and money decorating it, so seeing the wall damaged was extremely upsetting.
2) The assembly instructions were unclear and difficult to follow. The TV stand requires two people to assemble, but this was not made clear. On top of that, the overall build quality feels poor and is not what I expected for the price.
(I have photo evidence to support all of the issues mentioned above, including the damage to my wall & the poor build quality of the TV stand)
Considering how much we paid, I expected a well-made product, clear assembly instructions, and a professional delivery service. Unfortunately, the entire experience fell well below my expectations.
Based on this experience, I will not be shopping with Homary again, and I cannot recommend them to others.
4 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
very fast and clear
4 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Homary Customer Service is excellent…
Homary Customer Service is excellent from Smita in the Chiswick shop to Iris online. And the furniture is so unusual and of the best quality. Cannot fault and would highly recommend.
3 August 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Positive Resolution for Item Issues
My item arrived with some decent damage, and the customer support was communicative and we were able to agree upon a satisfactory solution to the problem.
Thank you to Carl
4 August 2026
Unprompted review
Reply from Homary.com
·Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
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