Holmes & Hills LLPReviews 

We sold and purchased a property in a complicated transaction through Harley Claydon at H&H recently, and I must say we could not be happier with the support that Harley, Isabella and Rachel have provided. From what we thought was a simple transaction with a small chain, we encountered a number of issues and ended up having a month between the purchase of one property and the sale of another. Harley was always calm, contactable, offered solutions to our problems, and always very responsive. Nothing was too much trouble, and we felt both supported and informed during what has been a very emotional 7 months. I would not hesitate to recommend the team at H&H and in particular would ask Harley to act on our behalf in a heartbeat. We have had experience with a number of solicitor and conveyancers over the years, and honestly Harley has been head and shoulders above them all. Thank you very much Harley, Isabella and Rachel - we are very grateful for your support.

I used Holmes & Hills for the sale of my property and purchase of a new build. I was treated with respect throughout and my questions , however petty were answered promptly. Harley Claydon always returned my calls or emails in a timely manner.
Rachel Higgins dealt with my completion and kept me fully informed throughout.
I would highly recommend

Huge thanks to Bethan Holland who steered us through a complicated 10 month home purchase with more than its fair share of complications! Beth was very efficient, knowledgeable and quick to respond to our queries.
Rachel Higgins managed to get the final exchange and completion across the line at very short notice providing us with frequent updates and similar great service.
Really impressive team work - would definitely recommend Holmes & Hills from our great experience!

Before we confirmed work with them, I was told that they take on minimal clients to allow for sufficient time with the clients that they do take on, it didn’t seem like that at all though.

I don’t think the solicitor’s communication was great. She was not considerate of the fact that we’re first time buyers and not of a legal background.

She would frequently say things like “refer to X document” when I asked a question. I see their point but when we’ve been sent several large documents, sometimes not everything is absorbed. It doesn’t hurt to reiterate info.

I would frequently have to chase her to get responses to emails. Luckily for us we weren’t in a particular rush but it was still frustrating.

I understand that it’s not always possible to respond quickly. In which case a simple “I acknowledge your email. I’ll try to get back to you by the end of the week” would suffice. There was literally never any acknowledgement of our emails. I would have to email and call multiple times to find out simple answers.

The sellers would respond to queries and we wouldn’t receive an update until several days later.

I would constantly have to clarify things, and seeing as they’re legal experts, I feel like they should be more preemptive about certain things. E.g. sometimes I’d follow up on whether the seller has responded to certain queries, and they would simply attach the response with no further comments. I feel like including a comment such as “this would/would not have any legal implications for you” would be a useful touch, and that’s probably their job too. But I’d always have to ask. I’m quite inquisitive by nature but I feel like those that don’t question things might not bode well.

They would answers queries over the phone but it felt like they were being impatient.

Sometimes it felt like a military operation to get a response.

At one point the solicitor went on leave for like 10 days. No issue with that, but she didn’t send an email to let us know. And didn’t say things like “contact xxx during my absence”.

Basically it felt like their services are pro bono.

This makes it sound like they were absolutely terrible. They weren’t. They did get the job done at the end of the day. But I feel like the process could have been a lot smoother and quicker. l Just want people to be aware of certain things. And to be honest, other solicitors might be like this too, so I would advise anyone seeking solicitors to speak to as many as you can and go with what feels right.

Bethan Holland handled my staircasing case. There were a fair few bumps along the way due to the housing association not having a copy of the lease which considerably delayed the process. It all got sorted in the end & was handled appropriately.

From the very beginning following recommendation, the service I received was prompt, very helpful, understanding, professional and comprehensive and I would not hesitate to recommend Holmes & Hills in the future or make use of their services again.

Hello Ryan and Melanie, thank you very much for your highly professional conveyancing service. It was an utter pleasure dealing with you. I would highly recommend your services.
Thank you very very much.

In selling my commercial property, I was recommended Holmes & Hill. I cannot fault Anthony Briggs. He was highly professional in his approach and pushed through the sale as much as it was possible. He always returned my calls swiftly and answered all my queries promptly. I have no hesitation in recommending Holmes & Hill.

Without a doubt, I have had excellent advice, help and support in my current contact with Claire, Beth and Amy, I have been with Holmes and Hills since 1986, I have never had one issue with the service, professionalism and expertise. I fully recommend this company

We have used Holmes & Hills several times for buying & selling homes and legal advice and would highly recommend them. They have always been very professional and kept us up to date throughout the whole process. Many thanks to Samantha & Tracy on our recent very awkward sale & purchase, we so much appreciated all your hard work.

Very professional but also friendly and responsive. Enabled a potentially difficult period to be navigated in a clear and helpful manner - just what is needed

Due to a mix up (my fault) I didn’t get off to the best start with Holmes & Hills (H&H) because I my mistake had caused delays and put me behind schedule. However H&H were excellent, and especially Bethan Holland who did everything possible to help me meet my deadlines for buying the flat. Beth is a gifted communicator who got things moving at pace and kept me extremely well informed.
I also want to acknowledge Poppy Salisbury who had the very difficult task of verifying my funds which had moved through many fixed rate investment accounts since I sold my business. Charlotte Bryant, the lead solicitor, led her team very well and communicated effectively and efficiently.
I highly recommend this firm of solicitors and especially those named above.

While our experience with Samantha Savill was very positive, our experience with Vicky Bright was extremely poor. Communication was inconsistent, inaccurate information was sent to the buyer’s solicitors, and our concerns were not listened to. Delays that could have been avoided prolonged the transaction considerably. We ultimately had to travel three hours to the office to obtain updates and action. We would not choose to work with this conveyancer again.

Ive used Holmes and Hills for support with my mums will and probate and for my divorce.
In both case I was shown kindness support and compassion. They were always fabulous in keeping us updated via calls and emails.
I definitely recommend their services

Very bad service. I contacted them to close my Help to Buy loan, and I took the valuation reports and sent them to them. The Help to Buy also sent all the documents to them. We had to chase them to get the details, but they didn't provide any. When we called, the advisors didn't answer the phone. Kayleigh Riordan and Jamie Robinson are my advisors. I told them I only have a few days left before my survey expires. The funny thing is, today at 17:26, they replied via email saying they cannot see the statements, and they will close the office at 17:30. The office will be closed from 23rd December to 1st January. I have no hope they will do it on time. Do not go with irresponsible persons.

I wanted to thank Bethan Holland for her high communication skills. She kept me informed and updated at every stage of my staircasing. She was extremely proactive in getting everything in place so that the transaction felt seamless and quick. I would also like to thank Charlotte Bryant and I would highly recommend Holmes & Hills as Sollicitors.

Before we confirmed work with them, was told that they take on minimal clients to allow for sufficient time with the clients that they do take on, well it didn’t seem like that to me.

I felt like the solicitor I worked with was not considerate of the fact that we were first time buyers and therefore not clued up on the process, and also we don't have a legal background. I felt like the communication skills and terminology used could be improved.

They would frequently say things like “refer to X document” when I asked a question. I see their point but when we've been sent several large documents, sometimes not everything is absorbed. It doesn’t hurt to reiterate info. Also 'X document' would often be titled something completely different so it was a constant mind boggle navigating through different documents.

I would constantly have to chase to get responses to emails. Luckily for us we weren’t in a particular rush but it was still frustrating.

Also, I understand that it’s not always possible to respond quickly. In which case a simple “I acknowledge your email. I’ll try to get back to you by the end of the week” would suffice. There was literally never any acknowledgement of my emails. Sometimes it felt like a military operation getting a response.

They would answers queries over phone but sometimes it felt they were being impatient.

The sellers would respond to queries and we wouldn’t receive an update until several days later, this obviously delayed things.

I would constantly have to clarify things, and seeing as they’re legal experts, I feel like they should be more preemptive about certain things. E.g. sometimes I’d follow up on whether the seller has responded to certain queries, and they would simply attach the response with no further comments. Including a comment such as “this would/would not have any legal implications for you” would be a useful touch, and that’s probably their job too. But I'd always have to ask. I’m quite inquisitive by nature but I feel like those that don’t question things might not bode well.

At one point they went on leave for like 10 days. No issue with that, but didn’t send an email to let us know. And didn’t say things like “contact xxx during my absence”.

This make it sound like they were absolutely terrible. They weren’t. They did get the job done at the end of the day. But I feel like the process could have been a lot smoother. Just want people to be aware of certain things. And to be honest, other solicitors might be like this too, so go speak to as many as you can and go with what feels right.

Outstanding service provided by Samantha Savill and her team,this is the Second time we have used Samantha on buying a propert,our experience again was truly exceptional.
Many thanks
Lea Conner

Fantastic service throughout, very polite and professional, explained everything in clear detail. Reception staff was very polite and welcoming.
Was great to your office so close to home.