Nairnsey Fisher & Lewis Reviews 

536
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and prompt responses, making the entire process smooth and stress-free. Many people highlight the exceptional service and efficient handling of their cases, often exceeding expectations and providing clear guidance. Reviewers frequently commend the quick response times and effective communication, ensuring they were well-informed at every stage of their journey. However, some people mentioned issues with communication, feeling that the company was not always working in their best interest or that their assigned lawyer was frequently unavailable. A few other people also felt that the company was unprofessional and did not engage with them, leading to missed deadlines and a stressful experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the firm... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick and... See more

User experience

Clients share positive opinions on user experience, describing the overall process as exceptional, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curv... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(536)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A phenomenal company with phenomenally talented people.

My words will simply not do justice to how amazing the team at Nairnsey Fisher and Lewis are. As a first time buyer, naturally I was nervous about the whole process. But the team here, Macey and Charlotte in particular have been nothing short of beyond phenomenal. Isabelle was fantastic and speedy with the changes we needed too.

We did not have an easy case for them at all, we were part-exchanging my partners leasehold flat with 2 extremely tricky and obstructive management companies, but Macey and Charlotte made it so unbelievably easy for us. No question was too silly, no issue too big, no problems at all for them. They explained everything in very easy to read and understand terms, taking time to fully explain further if I couldn't quite grasp it. (Thank you for your patience with me).

Moving and buying a home is hard enough, NFL Legal took such a heavy weight off our shoulders with their incredible work.

We knew we were in safe, caring hands with NFL Legal and we will be forever grateful for your help in assisting with buying our first home together. Thank you all. We have already recommended your works to other people we know and will continue to do so.

Thank you again, we will be forever thankful for Macey, Charlotte and the rest of the NFL Legal for their help.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently used this firm of solicitors…

I recently used NFL for both the sale of my property and the purchase of my new home, and I couldn’t be happier with the service I received.

From start to finish, the whole experience was exceptional. Communication was excellent throughout. I was kept informed at every stage of the process and never once had to chase for updates, which made what can often be a stressful time feel straightforward and well managed.

Everyone I dealt with was professional, knowledgeable, approachable and genuinely friendly. They were always happy to answer any questions I had and explained everything clearly, giving me confidence that everything was being handled efficiently.

I would highly recommend this firm to anyone looking for a reliable and professional conveyancing service. Thank you to everyone involved for making the process as smooth and stress-free as possible.

8 July 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review Jodie and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very informative, straightforward and friendly experience and that you found our staff so reliable! We hope to be able to help you again soon!

Rated 5 out of 5 stars

Absolutely exceeded our expectations!

Absolutely exceeded our expectations!
We have reservations about appointing a conveyancer that we did not meet in person. That doubt became a thing in the past. We did all the conveyancing process through e-mails and phone calls. It is unbelievable that we have not meet the conveyancing team in person, yet the service they provide and the communication we have from them is like dealing with them face to face. Team Magna was Excellent!
Charlotte Murphy's professionalism, expertise and patience is commendable. She has supported us throughout the conveyancing process even during delayed completion transactions, going above and beyond to resolve issues and explain complex legal information to keep us informed.
Special mention to Izzy who was our chain link to Charlotte. Organising our documents, and providing us guidance when needed.
I would highly recommend Nairnsey Fisher & Lewis to anyone buying a property.

30 June 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very efficient, professional and understanding experience and that you found working together from afar, so easy! We hope to be able to help you again soon and we will make sure that Charlotte, Isabelle and the team that helped you, are aware of your positive review!

Rated 5 out of 5 stars

Excellent service

From start to finish, the whole process of using this firm of solicitors was so good. Very professional and efficient and Julie, in particular, had great empathy with my personal situation. Quick to respond and they got the job done! Thank you

6 July 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very responsive and professional experience! We hope to be able to help you again soon and we will make sure that the team that helped you are aware of your positive review!

Rated 5 out of 5 stars

Fantastic overall experience

Fantastic overall experience, we used these guys for our move and got everything done our side fast. Brilliant communication from them, answered any and all our questions. While we was shy on chasing most days, they was always kind, professional and polite - shouts to Melanie (our main solicitor) , Macey (special thanks for receiving all my calls), who we had for most of the journey and shouts to Chloe and Nina and rest of the team. Fantastic overall, price you’d expect for the process, great communication. 5

26 June 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review Jake. We were only too happy to help you and we are so pleased that you felt well looked after with good communication throughout. We hope to be able to help you again soon and will make the team that helped you, aware of your kind comments.

Rated 5 out of 5 stars

The staff at NFL were all great and…

The staff at NFL were all great and extremely responsive And helpful. In particular my point of contact Lyall was amazing nothing was to much trouble would highly recommend

3 July 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very responsive and helpful experience! We hope to be able to help you again soon and we will make sure that Lyall and his team that helped you are aware of your positive review!

Rated 5 out of 5 stars

Transfer of equity + Help to buy redemption

I have recently used Narinsey Fisher & Lewis’ services for a transfer of equity and buying out a help to buy loan and the whole process was handled flawlessly!
Thank you again to Aimee who managed the whole process for me, she was excellent. Highly recommend

2 July 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a flawless experience! We hope to be able to help you again soon and we will make sure that Aimee is are aware of your positive review!

Rated 5 out of 5 stars

Really great service

Really great service! Fast responses to all queries and supporting through the process too.
I would recommend!
We felt as if we were their only client!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience with NFL during both the sale and purchase of my property. From start to finish, the team showed exceptional professionalism, dedication, and commitment in making the whole process as smooth as possible.

What stood out most was their responsiveness — every question or concern was dealt with quickly and efficiently, which gave me real confidence throughout what can often be a stressful process. Their attention to detail and willingness to go the extra mile made a huge difference.

A special thank you to Charlotte and Isabelle for their hard work, support, and guidance. Their dedication and persistence ensured everything stayed on track, and I couldn’t be more grateful.

I would highly recommend NFL to anyone buying or selling a property.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful, professional!

After being recommended NFL as a first-time buyer and working with the team, they have supported me throughout the entire journey and I had the pleasure of meeting them in person. Isabelle and Kiera were extremely helpful in answering any queries I had and for keeping me in the loop. I'd highly recommend anyone to work with NFL!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

NFL - Highly recommended.

NFL were very professional and the experience was made even easier from the start by use of their online portal for tracking purposes.

My advisor was very, polite, helpful and understanding and a delight to work with.

Highly recommended.

26 June 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review Gary and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very polite, helpful and understanding experience and that you found the portals were efficient! We hope to be able to help you again soon and we will make sure that your case worker and their team that helped you, are aware of your positive review!

Rated 5 out of 5 stars

New house purchase

The team were very efficient and made our house purchase very easy.
Thank you
Jo and Danny Rhodes

26 June 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very efficient experience! We hope to be able to help you again soon!

Rated 4 out of 5 stars

We had on many occasion communication…

We had on many occasion communication issues. Overall our experience was positive. This was mainly due to Tracey Randall and her very professional support and guidance throughout the process of selling our flat and all the problems we had along the way.

18 June 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Many thanks Helen for taking the time to leave this review. We are really pleased that you had a positive experience and that Tracey was such a help to you, we will let her know about your feedback. If you would be so kind as to let us know what communication issues you had along the way, we would happily look into these for you. If you could email info@nfl-legal.co.uk with the details, we would be very grateful. We hope to help you again soon!

Rated 5 out of 5 stars

Thank you

Despite many difficulties, they got us through to the other side of the move. Thank you very much for looking after us.

8 June 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review. We were only too happy to help you and we are so pleased that you felt well looked after. We hope to be able to help you again soon!

Rated 5 out of 5 stars

WOULD NOT HESITATE TO USE NFL AGAIN

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, however we are in debt to NFL in persisting with finding the solution which enabled us to move forward with our new house purchase in a timely manner. Thanks everyone for your hard work.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid use a local firm with new build specialist knowledge

My mother who is 85 was advised to use these people by Redrow. We signed the authorisation form and I have power of attorney anyway for money, property and health matters but they refused to engage with us.

My mother has cardiac issues so a stressful move was complicated by the behaviour of this company.

They flagged up the last review for a removal and even tried to dispute monies they took which I have stated we want the full monies back.

Thanks to them although our sale and my remortgage have been ready for weeks the purchase the new solicitor is still doing the work and our sale is now heading for it's 5th month because of the actions of this firm who sent an email which I sent to my email account so have and can provide evidence to Trustpilot at 5pm on 15th May telling us they won't act for us. You can imagine the stress that's caused.

We have missed one exchange date already and will likely miss another this week as well Thanks to them

Go with a local firm They are dishonest and underhand and sly. My opinion which I am allowed to say. Oh and unprofessional anyway and not real solicitors. I believer only the supervisory person is an SRA solicitor the rest are all conveyancers not quite the same and if they ever go bust your money may not be protected.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service.

Very satisfied with the service.
Aimee Elwood was our key contact. For us the process related to just selling a property with little in the way of difficulties. Aimee managed this process, responding as required in a professional manor without drama. Very pleased, would recommend NFL and will be using them again.

12 June 2026
Unprompted review
Rated 4 out of 5 stars

Quick response

NFL were very quick with all their communication with us and answered every query we had. The process was relatively smooth, but my only complaint would be that we did not receive the final invoice (which needed to be settled before exchange) was only sent at 22:00 the night before exchange.

5 June 2026
Unprompted review

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