50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely adore shopping at this store. Every member of staff that I’ve come Across is helpful and kind. I love feeling comfortable to shop and Sometimes just to browse. They have created a lov... See more
Company replied
Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
Company replied
Very happy with the customer service, the speed of delivery and the product too! I reached out because I needed the item to arrive quickly as it was a gift and it was insured that it was dispatched th... See more
Company replied
Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
507 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Holloways of Ludlow
Hi Helen,
Thank you for your positive review.
We’re so pleased to hear you were happy with the range of products available and the quick delivery service.
We really appreciate your support and hope you enjoy your purchase.
Regards,
Holloways of Ludlow team
product great
15 May 2026
Reply from Holloways of Ludlow
Hi Clare,
Thank you for your review.
We’re really pleased to hear you’re happy with the product and hope it looks perfect in your space.
If there’s ever anything else we can help with, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Easy to order website & quick delivery…
Easy to order website & quick delivery , would definitely order from again .
15 May 2026
Reply from Holloways of Ludlow
Hi Heather,
Thank you for your lovely review.
We’re pleased to hear you found the website easy to use and that your order arrived quickly. Making the whole experience simple and reliable is something we always aim for.
We really appreciate your support and look forward to helping you again in the future.
Regards,
Holloways of Ludlow team
Excellent for your outdoor needs
Brilliant company. Fast delivery, great choice of top brands at excellent prices. Items were well packaged too. Will definitely be buying from them again
15 May 2026
Reply from Holloways of Ludlow
Hello,
Thank you for your wonderful feedback.
We’re really glad to hear you enjoyed the combination of quick delivery, carefully selected brands, and competitive pricing, along with everything arriving safely packaged.
It means a lot that you plan to shop with us again, and we look forward to welcoming you back soon.
Regards,
Holloways of Ludlow team
Everything excellent except........
Everything excellent except the mess up on the original order in which the wrong colour was ordered for me by Holloways. The mistake was dealt with well but in the end it did take rather a long time.
7 May 2026
Reply from Holloways of Ludlow
Hi Greg,
Thank you for taking the time to share your feedback.
We’re very sorry for the mistake with the original order colour and completely understand the frustration caused by the delay in getting everything resolved.
While we’re pleased to hear the issue was handled well in the end, we appreciate your patience throughout the process and will use your comments to help improve our service moving forward.
If there’s anything else we can assist with, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Best customer service as always
Best customer service as always, top notch products, highly recommended!
7 May 2026
Reply from Holloways of Ludlow
Hi Michael,
Thank you so much for your continued support and kind words.
It’s wonderful to hear that both the customer service and products continue to meet your expectations, and your recommendation really means a lot to us.
We look forward to helping you again with your next project or purchase.
Regards,
Holloways of Ludlow team
Very helpful staff prepared to go the…
Very helpful staff prepared to go the extra mile for you
4 May 2026
Reply from Holloways of Ludlow
Hi Irene,
Thank you for your lovely review.
We’re really pleased to hear that our team was able to help and make a positive difference to your experience. Going the extra mile for our customers is something we genuinely care about.
We truly appreciate your support and hope to help you again in the future.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Rogier,
Thank you for your feedback.
I’m sorry the delivery didn’t match the next day expectation, I completely understand how disappointing that must have been.
We’ll be looking into this to make sure our delivery information is clearer and more accurate going forward.
If you’d like us to review your order specifically, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Mrs VW,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with everything, and we appreciate you taking the time to leave a review.
If you ever need anything, we’re always here to help at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
The products were great …
The products were great and the packaging was good. The lightbulbs arrived safe and were perfect.
The only thing is that it took a while to arrive and I didn't have too much communication for a while so I got to a point where I even wonder if you guys were a scam...glad you weren't!
11 May 2026
Reply from Holloways of Ludlow
Hi,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear the products and packaging met your expectations and that the lightbulbs arrived safely and in perfect condition.
I’m very sorry for the delay and the lack of updates during that period, I completely understand how that would have caused concern.
We’ll take this on board to improve our communication so customers feel more informed throughout the process.
If you’d like to discuss anything further, you can always reach us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Peter,
Thank you for your review.
We’re glad to hear you were happy with the service and really appreciate you taking the time to share your feedback.
If there’s anything we can help with in future, please feel free to reach out at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Amazing customer service
Amazing customer service. Speedy delivery and one satisfied customer.
Would highly recommend.
Thank you
10 May 2026
Reply from Holloways of Ludlow
Hi Ciaran,
Thank you for your kind review.
We’re really pleased to hear you were happy with the speedy delivery and that everything arrived just as it should.
It means a lot to know you’d recommend us, and we hope you continue to enjoy your purchase.
Regards,
Holloways of Ludlow team
Communication was great
Communication was great, always came back very quickly and positively and got my product ready for the sunny days. Also when notified of 1 missing part of the order, quickly got it rectified for me so I got exactly what I ordered.
28 April 2026
Reply from Holloways of Ludlow
Hi Simon,
Thank you for such a thoughtful review.
We’re really glad to hear the communication was quick and positive throughout, and that everything was sorted out smoothly for you, especially with the missing part being resolved promptly.
It’s great knowing you’ve now got everything ready to enjoy on the sunny days ahead, just as intended.
If you ever need anything else, feel free to reach out at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Simon,
Thank you for your lovely review.
We’re really pleased to hear that you found the service smooth from start to finish, with clear communication and an easy delivery process.
Your kind feedback means a lot to the team, and we hope you enjoy your new purchase.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Lee,
Thank you for taking the time to leave a review.
We’re glad to hear you were happy with the price and quick delivery, and that everything went smoothly from start to finish.
We really appreciate your support and hope you enjoy your purchase.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Anon,
Thank you for your positive review.
We’re really pleased to hear that everything arrived on time and that the product met your expectations. Providing efficient service and a smooth delivery experience is something we always aim for.
We hope you enjoy your purchase, and if there’s ever anything else we can help with, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Zoe,
Thank you for your lovely review.
We’re so pleased to hear the bench looks perfect in your garden and that you’re happy with how it complements your outdoor space.
We hope you enjoy it for many years to come, and please feel free to contact us at customerservice@hollowaysofludlow.com
if we can help with anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Lawson,
Thank you for your kind review.
We’re delighted to hear you were pleased with both the service and the product, and we really appreciate you taking the time to share your experience.
We hope your new piece looks perfect in your home, and please feel free to contact us at customerservice@hollowaysofludlow.com
if we can help again in the future.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Marie,
Thank you for your lovely review.
We’re so pleased to hear that you were happy with the communication and speedy service, and that everything went smoothly for you.
We really appreciate your support and hope you enjoy your purchase for many years to come.
Regards,
Holloways of Ludlow team
Excellent furniture at Holloways of Ludlow in Winchester
Holloways of Ludlow in Winchester are so helpful. I’m on their list and get updates on new arrivals or special events. The furniture is such good quality and the team is always ready to help with questions or sourcing variations.
24 April 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.