50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
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Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the ti... See more
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Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.6
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Poor customer service and no item
I am extremely disappointed with both the service and the overall experience provided by this company.
We placed an order on 26th April with an estimated delivery timeframe of 4-6 weeks. After 8 weeks had passed without receiving either our order or any updates, I had to start chasing the company myself for information. Customer services did not respond to my emails for over a week, and I was forced to try multiple methods of contact, including social media, telephone calls, and eventually contacting someone who had previously emailed me when the item was still sitting in my basket.
Attempting to speak to someone by phone was equally frustrating. Calls were disconnected, and I tried contacting multiple stores without success. After another week, two members of staff eventually contacted me, only to provide completely different delivery timeframes.
Following a further two-week wait, despite being assured that the company would keep us updated, it was actually FedEx that informed us of a delivery date. We arranged time off work to receive the order, only for the delivery date to change at the last minute.
When the order finally arrived, after approximately 10 weeks of waiting, it was only a partial delivery. We received the garden chairs, but the garden table, which was part of the set, was missing. We immediately contacted customer services and were told they would urgently investigate the matter with FedEx and keep us informed. Once again, no updates were provided.
After another week with no communication, I requested that the incomplete order be collected and a refund issued. The items were collected, but once again nobody contacted us to confirm receipt or explain what was happening. After waiting yet another week, I had to email again asking where my refund was. I never received a response, although the refund eventually appeared in my bank account shortly afterwards.
The most disappointing aspect of all of this has been the complete lack of customer service and communication. For 12 weeks, the company held our money while failing to provide the goods we ordered, and throughout the process we were repeatedly forced to chase for updates that never came.
We specifically chose this company because we wanted to support a local, independent business. Unfortunately, this experience has left us feeling let down, frustrated and upset. In hindsight, I wish we had gone with a larger retailer from the outset.
I would not recommend this company based on our experience.
26 April 2026
Unprompted review
Outstanding Customer Service
Despite changing our delivery date for our Dulwich table several times, the team of Holloways of Ludlow Winchester were always kind and accommodating. When we finally confirmed a delivery date, their transportation broke down. Unfortunately we were on a tight schedule and couldn't wait for their next official delivery. The Winchester team were fantastic, went out of their way to find a solution and got us our table delivered on time for our removal company to take it to France with our other belongings. Outstanding Customer Service!
8 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sandrine,
Thank you for taking the time to share this, and for your kind words about the Winchester team.
We are really pleased they were able to find a solution and get your Dulwich table to you in time, especially with such a tight schedule.
It means a lot to know their care and flexibility made the difference, and we will be sure to pass this on to the team.
Regards,
Holloways of Ludlow team
Everyone very helpful
Fantastic - Everyone very helpful and Galiena in the Bath branch went more than the extra mile - as did her colleagues. Very very good quality products and exemplary service.
22 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Peter,
Thank you very much for your lovely review.
It’s great to hear that Galiena and the Bath team went the extra mile, and that you’re pleased with the quality of our products as well as the service you received.
We’ll always do our best to keep that standard up, and we’re here if you ever need anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Jo
Thank you for your positive review.
It’s good to know our response felt prompt and helpful.
We always aim to make the experience as smooth as possible, and we’re here if you need anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Elaine
Thank you for your kind review.
It’s great to hear the service was efficient and the communication clear throughout.
We always aim to make the whole experience as smooth and straightforward as possible, and we’re glad we could help.
If you need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
54019 order
54019 order. Superb help and I love everything I bought. Well priced beautiful pieces. Thank you. I’ll be returning
14 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Annalie,
Thank you so much for your lovely review.
We’re glad the help you received and the beautiful pieces in order 54019 made such a good impression, and it’s great to hear you found everything well priced too.
We really appreciate your support and look forward to helping you again when you return.
Regards,
Holloways of Ludlow team
Great range of products at good prices
Great range of products at good prices. Very quick delivery too.
17 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Louise
Thank you for your lovely review.
It’s great to hear that you found our range of products and prices appealing, and that delivery was so quick as well.
We’ll keep doing our best to make shopping with us straightforward and reliable.
Regards,
Holloways of Ludlow team
Ordered a lamp via the HOL website…
Ordered a lamp via the HOL website which was in stock to be delivered to their Wimbledon Village store within the week. I heard nothing so chased the website 2 weeks later to be told it was out of stock and they would let me know when it was available. Oddly it was showing as in stock on the website of the manufacturer that they actually source the lamp from. Heard nothing again so chased again to be told it was still on order and they would send me an email confirming this. Never got email, chased again and they said they forgot to send the email. Eventually got a phone call from the Wimbledon store nearly six weeks from first ordered to say it was in. Went to collect it and what a superior attitude they have in the Wimbledon Village shop. It was like they were doing me a favour even serving me. Won't be buying anything else from them ever again. Deserve to go out of business.
23 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi PC,
Thank you for taking the time to share your experience, and we're very sorry to hear how disappointed you were with both the delay and the service you received.
We completely understand your frustration after being advised the lamp was in stock, only to then experience several weeks of delays, having to repeatedly chase for updates, and not receiving the communication you had been promised. We're also very sorry to hear that your experience when collecting the lamp from our Wimbledon showroom left you feeling unwelcome. This is certainly not the level of customer service we aim to provide.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the relevant teams so that it can be reviewed internally, as we take comments like yours very seriously.
If you would be willing to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com. We would welcome the opportunity to learn more and address your concerns.
Regards,
Holloways of Ludlow team
Amazing service!!
Amazing service! I ordered online with ease and my item was delivered quickly and efficiently by the courier. I would definitely recommend Holloways of Ludlow!
20 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Kate
Thank you so much for your lovely review.
It’s great to hear that ordering online was easy and that your item arrived quickly and efficiently.
We really appreciate your recommendation and will keep doing our best to provide the same level of service.
If you ever need anything, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Very disappointing experience
Very disappointing experience. I placed an order for two wall lights in February and, by mid-July, I still had not received them. Several delivery dates were given and missed, with very little communication unless I chased for updates.
Customers should not be able to order items without clear stock availability or realistic lead times. After months of delays and uncertainty, I requested a refund.
A much better level of communication and transparency is needed.
19 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Natasha,
Thank you for taking the time to share your feedback, and we’re very sorry for the disappointing experience you had with your order.
We completely understand your frustration after waiting several months for your wall lights, particularly with delivery dates changing and updates only being provided when you chased for information.
We appreciate your comments regarding stock availability, lead times and communication. We agree that providing clear and realistic information is essential, and we are continually reviewing our processes to ensure customers have the best possible experience.
We’re sorry that on this occasion we were unable to fulfil your order within the expected timeframe and that you ultimately felt the need to request a refund. Your feedback has been shared internally as we work to improve our communication and service.
If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Great fast delivery
Great fast delivery. Fantastic product and easy delivery with time slot. Great customer service.
10 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Elizabeth,
Thank you for your lovely review.
It’s great to hear the delivery was quick and that the time slot made everything easy, and we’re glad the product has met your expectations too.
We’ll always do our best to keep service smooth and reliable, and if you ever need anything else, please email us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Misleading description
I feel it should have said that the lights (Gadsby bathroom lights) were lacquered brass on the website. I had believed they were unlaquered not only because of the expensive price point but because they were described as solid brass with a polished brass finish. No mention of lacquer. It was only when asking about something else that I was told that they were laquered . I was mortified as everything else in the bathroom is beautiful unlaquered brass which behaves completely differently and will age and tarnishes gradually .
I’d already installed them ( a week or so previously). I asked if I could return them ( they are in prefect condition) but was told no . I will now have to sell them on as they cheapen the whole bathroom ( a very glitzy yellow brass) and buy new unlaquered ones. Please be specific in your description. Polished brass to me, and I think generally, implies unlaquered. You have mentioned with other products that they are laquered ..so why not this one?.. Diane Twin Wall Sconce and Limehouse Freighter Wall Light, to name just a couple.
Since writing this review I have had an email to say I should add more details or my review will be taken offline. How can you be allowed to do this!
What details would you like anyway? I have already had an email from Alicia Galer this week from your company and she can surely fill you in ! I have a right to write a review based on my experience. I bet you don’t similarly threaten those who write good reviews !
Please leave this review in place!
I actually think there should be some recourse with regards a refund as you admit in your response below that the description of the lights should have been clearer.. especially such a high priced item !
15 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Juliette,
Thank you for taking the time to share your detailed feedback.
We’re very sorry to hear that the finish of the Gadsby bathroom lights was not what you expected and that this has affected the overall look you were hoping to achieve in your bathroom. We completely understand the importance of matching brass finishes, particularly when creating a carefully considered interior scheme.
We appreciate your feedback regarding the product description and agree that clarity around finishes is extremely important, especially for premium items where customers are making design decisions based on the information provided. We have shared your comments with our web team so that the product information can be reviewed and improved where needed.
We’re sorry that we were unable to accept the return once the lights had been installed, but we do appreciate you taking the time to highlight where we could have provided clearer information.
Thank you again for your feedback, and if you need any further assistance, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Happy customer
The item ordered was delivered promptly and was well-packaged.
Happy customer. 52729
1 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Johns
Thank you for your kind review.
It’s great to hear your order arrived promptly and was well-packaged, and that everything reached you in good condition.
We really appreciate you choosing Holloways of Ludlow and hope the piece brings you lasting enjoyment.
Regards,
Holloways of Ludlow team
Fantastic all round
Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation email. The order was dispatched within that timeframe and delivered with no issues at all. Will definitely be buying more from here in the future.
17 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Rajey,
Thank you for your lovely review.
It’s great to hear that everything went smoothly, from the clear back order information to the timely delivery.
We really appreciate your kind words and look forward to helping you again when you are ready for your next order.
Regards,
Holloways of Ludlow team
The online shopping experience is amazing
The online shopping experience is seamless. It was nice chatting with the friendly bot.
The item was dispatched and I received it timely.
Packaging was great and item intact.
2 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Catherine
Thank you for your lovely review.
It’s great to hear the online shopping experience was seamless and that the item arrived on time, well packaged, and in perfect condition.
We really appreciate you choosing Holloways of Ludlow, and we’ll keep doing our best to make the whole process as smooth as possible.
If you ever need anything, just email us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Great service and product
10 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Helen,
Thank you for your kind review.
It’s lovely to know both the service and the product met your expectations, and we really appreciate you choosing Holloways of Ludlow.
If you ever need anything else, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Great comms and prompt service
29 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sue
Thank you for your lovely review.
It’s great to hear our communication and prompt service made things easy for you.
We really appreciate you taking the time to share this, and we’re always here if you need anything else.
Regards,
Holloways of Ludlow team
A cover for our Fat Boy!!😁
We ordered a cover for our Fat Boy hammock. It arrived pretty promptly and as expected is of real quality. I would recommend the Holloway online service.
52343
26 June 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Moonraker
Thank you for your kind review and recommendation.
It’s great to hear the Fatboy hammock cover arrived promptly and met your expectations for quality.
We appreciate your support and are always here if you need anything else.
Regards,
Holloways of Ludlow team
Sales lady was very helpful
Sales lady was very helpful
, and fortunately the dog harness fits a treat
6 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Tony
Thank you for your kind review — it’s lovely to hear our sales team was helpful.
I’m glad the dog harness fits so well and that everything worked out as it should.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Gorgeous pieces on a great website with…
Gorgeous pieces on a great website with VERY competitive prices. If you love interior design you’ll love Holloways. Fantastic customer service too
1 July 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sue
Thank you for your lovely review.
It’s great to hear you found our website easy to use, the prices competitive, and our pieces a good fit for your love of interior design.
We really appreciate your kind words about our customer service and will keep working hard to offer a great experience.
Regards,
Holloways of Ludlow team
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