Hollandandbarrett Reviews 

I had no problem with my orders online. All items were nicely wrapped to protect them and delivered in a sturdy box. I was extremely impressed with the delivery time I placed the orders on Saturday for next day delivery which I thought would be Monday as next working day and I received the package on Sunday. Excellent customer service even though I didn’t have any contact with anyone. However, I did forget to purchase some vitamin C and I popped into the Southend branch to get it and the staff were quite unfriendly the store had the size vitamins 240 bottle with a expired date February 2027 I highlighted it to a staff member and she says they won’t put any more out until all the ones displayed is sold out. Excuse me, you only have one bottle displayed. I find her quite rude and if she’s not happy to help customers then she should not be there. So to say purchasing online I received a much better service than actually going to the store no wonder shops are closing and everything is going online.
Staff need retraining how to attend to customers in a professional manner.

Love H & B. I buy lots of vitamins, tonics and supplement on subscribe and save. Makes all the products really good value. Excellent quality and lots of variety. The customer service in the shop where I pick up my order is fantastic. The staff are always really friendly and helpful.

My local H&B store in Darlington has always been very helpful but I can't walk there now, so regularly order online. I'm always impressed with the offers and service, and there are no problems with Evri deliveries in my area.
The website is a bit of a mystery and sometimes defeats me (not techy). I often find the items reported as being "in stock again" are not available again by the time I compose my order, I don't know who else buys my favourite Greens Sour Cherry drinks.

Holland & Barrett operate how every business should do business with customers They communicate with you straight away and update you on your order. I was amazed how quick both of my orders were packaged and shipped to me. The delivery took place a day or so later. The packaging was good and all of the items were delivered safely as ordered. I literally cannot fault them and I will be shopping again. Thank you H&B

Maryana, the supervisor at Kilburn store in London is always spot. She knows every product, fast and efficient. Nice brain. Her attitude and style should be adopted across the board in all the stores. Deserve a promotion. Just go there and see by yourself.

I visited the Milton Keynes Holland and Barrett branch. and I would like to thank Eva and Yogita for helping me getting my vitamins, today was not really my day and they were very gentle and helpful.

Had a issue with the parcel being delivered to another property so emailed and they sorted out a replacement quickly great service
Thank you to Thulisiwe for sorting this out for me.

I have never experienced such appalling and dismissive customer service. I placed an order with them (Order #9030436535). I was at home the entire time on the day of the delivery, but no one ever knocked on my door. Suddenly, I got a notification saying the parcel was delivered by Royal Mail. 
I immediately called Holland & Barrett customer service. They advised me to check around my property and with all my neighbours, which I did-the parcel was nowhere to be found. Two different agents (Sherry and Naledi) emailed me, instructing me to sign a legal declaration confirming non-receipt, and both explicitly promised in writing to arrange a refund or a fast replacement once I completed the form. I signed and returned the forms immediately. 
Instead of honoring their word, a third agent named Reegan emailed me days later to flat-out reject my claim, stating they had "adequate evidence" of delivery. Their "evidence" is an absolute joke: 
1. The Photo: The "proof of delivery" picture they attached literally just shows an extreme close-up of a shipping label on a box. It shows zero background, no front door, and absolutely nothing to prove where the parcel was actually left. 
2. The Signature: The signature they provided is a random, squiggly loop. It is not mine, and it does not belong to anyone in my household. 
I tried calling their customer service line again to sort this out, and it was a horribly frustrating experience. The phone staff were completely unhelpful, repeatedly brushing me off by saying the "head office is working on it" and refusing to provide any actual support.
I played completely by their rules and filled out their legal declarations under threat of prosecution, yet they still essentially called me a liar to avoid taking responsibility for a lost package. They are completely ignoring the Consumer Rights Act. I am now being forced to initiate a bank chargeback and take them to Small Claims Court just to get my money back. 
If you are placing an order, do not risk home delivery with Holland & Barrett. If the courier loses or steals it, H&B will completely wash their hands of you. I will absolutely never be ordering from them again. Avoid at all costs!

I returned an order via Royal Mail, tracking shows that the return has been delivered back to the H&B warehouse.

After waiting almost 2 months for support to come to a conclusion, they are claiming to not have received the return and are refusing to refund.

I contacted Royal Mail to verify that the return has been delivered and they confirmed it had.

Extremely questionable practices, I will now have to go through the lengthy process of filing a chargeback to get my money back.

Safe to say I will never use this company again, and suggest others do the same.

Really good customer experience, ordered X2 packs of electrolytes and was sent the incorrect product, reached out to the customer service team who replied on a Sunday and ordered a replacement and I received it next day. Went above and beyond. - well done shaz 👍🏻

Just been in to the Liberty Centre shop in Romford - and never been spoken to in such a rude manner.
The young lady clearly not happy in her job. I was in a Q and this worker said there is self serve till to everyone I then replied I can’t as the scanning code did not work it’s different ! With the reduced sticker. I was not aware of this and she was so rude made me look like an idiot replied sarcastically - “there’s your code” how was I suppose to know this was a scanning code it looked like a QR code!

Easy to order on line/collect at local shop.

Terrible customer service's experience, just spoke to somebody about my attempted online order but they were very difficult to communicate in English.
At least 30 minutes i have been trying to explain to them, the difficulties placing an online order, and seemed that they were not trained enough to advise me for simple queries. Had to spell them repeatedly my email address, said they did not what to do. I asked to put me through to someone else but they refused to do so.

I am not pleased at all with the H&B services, and i am looking elsewhere to shop for what I need.

Awkward customer services to receive help.

I placed an order for about 10 items, a few of which were shipped from a third party seller.
The good: shipping was quick.
The bad: 2 items were missing. One from H&B, one from the third party seller.
The good: one item was replaced, the other item was refunded.
The bad: the online chat bot is quite useless for anything other the most standard issues.
The good: customer service over email was helpful and we got it all resolved.

After reading about a supplement that would help with osteoarthritis on social media i decided to do some more research. Having found the supplement they were promoting was at an exhobitant price I looked on Holland & Barrett website and found a product that would help. Ive been taking it for just over 45 days now and my friend has said she has already noticed a difference in my walking. Very pleased with my purchase and the delivery and will definitely be ordering more.

Slow CS, and one of the staff member in Crownpoint lied about the return policy.

Purchased items for home delivery on the 11th June. All the items in cardboard packaging arrived damaged even ones which state they shouldn’t be used if the seal is broken. Immediately contacted the chat team (in South Africa) who offered me a measly £10 voucher on items that totalled in excess of £120 which were unusable.

I asked for a more senior member of staff to contact me, it is now 29 June and I am still waiting for action …..

THIS IS NOT AN ‘UNPROMPTED’ REVIEW IT’S IN RESPONSE TO AN EMAIL

UPDATE: I was eventually given a refund, this should have happened when I initially contacted customer support. This is the reason why I will continue to shop at H&B.

The 3 stars are for the instore staff as when visiting a few recently trying to locate a product they were friendly and helpful.

However shopping online is a completely different matter. From unclear stock availability, price changes, unclear points history where you actually do not know how you have acquired points or whether your 'rewards' automatically apply points bonuses to your orders. If you reach out to customer services they're so keen to close their 'ticket' to reach targets that you receive a quite generic response rather than one which fully addressed your concerns.Whilst waiting for a full response you will receive a 'How did we do?' survey which happens to close before you can do anything about it so therefore this is my response in review form.

Today, I visited the Princess Street shop in Edinburgh and only realised afterwards that I paid nearly twice the online price for the same products. Since there’s no legal requirement for price matching between stores and websites, I feel manipulated and have decided to stop shopping with Holland and Barrett forever. They are also removing membership cards, which means I would have to shout my email or type it in front of everyone, all watching me on a big screen. Goodbye, HB, forever. I spent 150 pounds, but I could have bought the same items online for half that amount.

My parcel was Delivered by Royal Mail- image received but no parcel - Typical Royal Mail… Contacted customer service at H&B, and they immediately acted upon my request and delivered my order again with no issues . Thank you H&B- well done .