Appalling customer care! I’ve been trying to contact them through their official support network since mid July (3 months) and all I get is an automated email saying they are too busy to reply an... See more
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Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow. He was very polite, helpful and answered all of our questions along the journey... See more
Company replied
Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely c... See more
Company replied
Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly... See more
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Was picked up from the airport on time…
Was picked up from the airport on time nice friendly driver taken to our hotel. Also was picked up from our hotel on our return journey on time nice pleasant driver. Would definitely use this company again.
Easy to find the representative
Easy to find the representative. But paid for an english speaking driver and he didnt speak a word of english
Transfer was excellent they was at…
Transfer was excellent they was at airport and collected us on time from hotel for return flight
Fantastic service
Fantastic service. Always on time. Lots of good local knowledge from the drivers
Highly recommended
Highly recommended, very experienced ,pleasant and helpful ,patient punctual driver. Will definitely be using in future. Many thanks.
Long queues at reception slow to resort…
Long queues at reception slow to resort on return payed extra for only four pickups/ drops took a long time to get to airport with many pickups

Reply from HolidayTransfers
Excellent service on time both on…
Excellent service on time both on arrival and for departure. The drivers were smart, tidy , polite and helpful. The car and minibus that were used were immaculate. I would very definitely be using this service again🌟🌟🌟🌟🌟

Reply from HolidayTransfers
We were disappointed in lack of…bus arrival time
We were disappointed in lack of information about the bus time, if we knew the bus was at 17.30 we would have stayed in the warmth of the airport, rather than standing out in the cold at the bus stop.
Really happy with the service
Really happy with the service. Great price too! I’m
Very Disappointed
Very Disappointed. The transfers to the hotel took 3 hours, when the paper stated 1 hour and 30 minutes. The driver seemed very confused.
Don't bother, pointless.
We paid for a private transfer and when we got there we had to share with another couple and wait around for them to get there, on the way back the taxi was late, I tried to ring up and ask about it but the person on the phone didn't understand English. There is absolutely no communication after you book the transfers, I would have assumed we would get a text or email saying the taxi was on the way or still booked, but we got absolutely nothing. Awful service. Avoid. Also we paid £36 for two ways when a taxi to the airport only would have cost about £10 so it was overpriced. Save yourself stress and money and just book a taxi from your hotel.

Reply from HolidayTransfers
Picked up promptly
Picked up promptly, clean comfortable car and friendly skilled driver.
Got dropped at the wrong resort
Got dropped at the wrong resort. Luckily it’s not been that far away from the right one.
Later one made a mistake myself but they corrected it right away. So I’d say we are even. Therefore revised from 1 -> 3
We were met at arrivals and taken to…
We were met at arrivals and taken to the pier and explained how the taxi service works and what to expect. Taxi driver very pleasant and helpful. Will definitely use again. Great service and fair price.
Excellent service
Excellent service. Airport pickup was smooth. We also received a letter delivered to our hotel Room confirming the return pickup. Driver arrived promptly.
Excellent service from simple booking…
Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely clean Mercedes vehicles and a top notch driver each way. Took the hassle out of the journey both ways. Will definitely recommend and use again.

Reply from HolidayTransfers
Transfers were stress free
Transfers were stress free . Drivers friendly and kept to pickup times .
Smart
Smart, prompt drivers, nice vehicle. On time xxx.xxx good drivers
I am not happy with my holiday transfer…
I am not happy with my holiday transfer experience in Miami. Although I completed the online booking, printed my vouchers, the driver in Miami didn't want to accept the voucher, as if he was totally unfamiliar of the voucher, and insisted that he would not transfer me to the airport because his company didn't instruct him to carry me. It took so long in trying to explain that I thought I would miss my flight! It was a real struggle
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