Holidayinn Reviews 533

We stayed for 1 night at The Holiday Inn and Gunwharf Quays. Whilst check in was easy, and the staff were very accommodating, I would not recommend staying here. The hotel room is extremely dated. We stayed in room 318 and it was if the bed was man made! We both slid into the middle of the bed, and it creaked with a slight move. Both of us hurt from head to toe in the morning (with only an hour or so sleep). I made a complaint to the person on reception who simply said "sorry about that" and moved onto other matters. I have written a complaint email, no response and have also tried to follow a complaint process with IHG. Both emails came back as failed delivery. When you pay £117 for one night you expect a level of service and a decent room. They were lucky to receive 2 stars and that is only because of the night staff and breakfast staff!!

Fantastic stay at Holiday Inn Telford, able to check in early, and the hotel has nearly finished a very nice refurbishment .
Staff helpful and friendly.
Brilliant breakfast.
Plenty of free parking on site.
Short walk to shopping centre , and with good eating places nearby.

Yesterday, a cockroach appeared in my room—Room Number 520—at the Holiday Inn Lucknow. Despite my complaints, no staff member came to inspect the room. Furthermore, when I requested water for the room, it took an hour to arrive; I had to call them four times before it was finally delivered. Their service is extremely poor.

Phoned to cancel our 1 night Heathrow booking before our holiday. Our holiday has now been cancelled due to the Middle East War. NO REFUND, just 12 months open to rebook. How awful for Holiday Inn not to refund, absolutely shocking. NEVER AGAIN WILL I BOOK WILL I BOOK WITH THIS COMPANY.

I have had a very frustrating experience with Holiday Inn Club Vacations and their timeshare program. What initially seemed like a good opportunity has turned into a huge financial burden for my family.

When we realized the timeshare was no longer something we could afford or wanted to continue, we reached out to ask about options for ending the agreement. Unfortunately, the company has been very unhelpful throughout the process. Getting clear answers has been difficult, and we have not received much support in trying to resolve the situation.

Timeshares are a major financial commitment, and it is disappointing that there is little assistance available for customers who need to get out due to financial or personal circumstances. I hope the company improves how they handle situations like this in the future and offers better support to their customers.

I would strongly encourage anyone considering a timeshare to fully understand the long-term financial responsibility before signing.

Staff have known knowledge of the area they are clueless to what they're actually serving to the customers are the small problem with a machine for soft drinks and it's backs that took five pounds of change oft of me me I found the machine three or four times just to retrieve my change and the staff come over instead of helping called the police what I joke I was shall be putting this on my blog so future reference of void it's a it's a joke

Lovely staff clean room and bed. Lovely breakfast. We stayed at Bedford holiday inn.

We have had a very disappointing experience with Holiday Inn's timeshare services. Customer support has not been helpful and has only offered resolutions we cannot accept. We have ceased paying for something we have chosen not to use and it has wrecked our credit. Asking for the cost to get out of our commitment has only been met with non-acceptable terms.
In total, our experience has caused mental anguish and frustration and we would not recommend their services to others. Hopefully in the future their customer care might have a heart to understand the plight of older buyers who made a mistake and offer reasonable solutions for the good of both the customers and Holiday Inn timeshare membership..

We wanted to stay at the Holiday Inn Eindhoven airport. It was overbooked so we had to go to another hotel. We pre paid so they still deducted the amount of our credit card and refuse to provide a refund. Stay away from this hotel as it is acting fraudulent! They were also very unfriendly when they informed us that they were overbooked!

I had a terrible experience with this timeshare company and would strongly recommend staying away.

Since purchasing the timeshare, everything has been stressful and frustrating. The maintenance fees kept increasing, booking vacations was extremely difficult, and many of the benefits that were originally promised either changed or were not available when we tried to use them. Customer service was also very disappointing — getting clear answers or real help felt nearly impossible.

What was supposed to be a fun way to travel turned into a financial burden and constant headache. I regret purchasing and would never recommend this program to anyone.

Save yourself the stress and avoid this timeshare company.

I had a booking at Premier Inn and paid the highest rate just to ensure that I could cancel if needed. However, I found out that cancellation was not allowed. When I called customer service, I was connected with someone in India, and it was difficult to understand her accent. She was also quite rude and impolite.

I was informed that I should have cancelled by 1 p.m., which is two hours before the 3 p.m. check-in. I attempted to cancel at 2:10 p.m., but the system wouldn't allow it. After that, I called customer service for assistance, but they were not helpful at all. The representative even suggested a different rate, a standard one, instead of helping me book the same rate I had already paid. This would have resulted in a loss of money on my part.

In the end, we lost £100, but Premier Inn lost a customer forever.

The hotel was great. Breakfast was amazing .Lots of choices and very friendly staff.

The holiday inn London Kensington is a great location. That is it. The rooms are no more than a large closet. You cannot move around the bed or access the closet because the bed blocks opening it. The lavatory is the worst I have ever seen at a hotel much less a motel. It provides a sink so small you can’t brush your teeth without making a mess and a tub that takes up half of the already tiny space. It is entirely poor design. The gym is really for a hotel of this level but closes to early. The instant coffee and limited television options really top off the total experience.

Just stayed at holiday in express Hemel Hampstead. Helen went above and beyond. Used to be a default premier in stayer but switching now. All staff so lovely, 10/10

Dear Customer Relations Team,

I am writing to formally lodge a complaint regarding my stay at Holiday Inn Watford Junction, Feb 12–13, 2026), for which I paid £278.00.
I arrived at the hotel after 9:00 PM following a stressful, delayed flight. After such an exhausting journey, I expected a clean and safe place to rest. Instead, I was appalled to find the room in a disgusting and unsanitary state. It is unacceptable that after the travel issues I had already faced, I was forced to deal with conditions that are a direct threat to health and safety.
As shown in the attached photographic evidence:
• Health Hazard (Kettle): The kettle provided is covered in thick limescale and visible dark mould/debris inside.
• Unhygienic Bedding: The bed sheets and pillows were stained and had visible hairs on them.
• Fire & Safety Risk: The hair dryer is dangerously clogged with a thick layer of dust and grime.
• General Filth: The bathroom was poorly maintained, featuring a rusted sanitary bin, mould in the shower area, and grimy soap dispensers.
This package, which included tickets for two adults to the Warner Bros. Studio Tour, was meant to be a special trip. Instead, the hotel experience has been traumatic and completely ruined our stay. This is a clear failure to meet the "stress-free" standards you advertise.
Due to the severe breach of contract regarding basic hygiene and safety standards, 
I am demanding a full refund for this booking.
I expect a response within 7 days. If this is not resolved, I will escalate this matter to the relevant health authorities and the travel ombudsman.

We stayed the day before Thanksgiving 2025 at Holiday Inn at 12030 Grant st Thorton Colorado. I told the girl at the desk I had a medical service dog and could show her the Federal government service dog paperwork, she said it was fine. I checked my bank statement she had illegally charged me $50.00 , I talked to Jennifer the manager she told me No refund. I am filing a complaint with DOJ because it is against the law to charge for a Medical service dog.

We recently stayed in a family room (329) in Holiday Inn Watford Junction for 2 nights and thank God it wasn't for any longer or I would have asked to be moved. The room was freezing - no central heating, just air conditioning to heat up the room which took ages to heat up and didn't last long once turned off. A seal on one of the windows had broken down, resulting in rain coming in on to the windowsill.
The bathroom was absolutely freezing, with a lot of limescale on all the chrome fittings.
Worse than all that was a constant "dank/damp" smell in the room.

It was a pity the room was such a disappointment because the hotel itself was lovely. A great choice of breakfast each morning and all the staff in the restaurant and bar were lovely and helpful.

After watching the video of the homeless man in Manchester and being turned away holiday inn will never have me staying there again shame on them that's my policy

I wanted to give no stars but was unable. After you refused 2 homeless people in Manchester a room that had been paid for by a charity. I have large amount of social media and you can see this on the MEN website. What are going to do about the treatment you gave them? I would suggest your PR department contact the MEN and give a statement. Sooner rather than later

Wouldn’t even give it a one shame on you refusing homeless people a place to stay in this freezing weather even though all rooms were paid for absolutely disgusting should be ashamed for yourselves 😡😡😡😡😡