Hoka Reviews 

I'm documenting my experience so other consumers are aware of how this company responded to a serious injury.

My Ora Recovery Slide 3 arrived and I put them on the same day. On a flat surface, taking a normal step, the slide collapsed under my foot. My foot rolled outward, I heard a snap, and I ended up in the ER with a fractured fifth metatarsal.

When I notified Hoka, I wasn't routed to normal customer support. I was routed to a lawyer. She offered me $500 in store credit, but only if I signed a release stating there was nothing wrong with the shoe. When I said I wanted Hoka to cover my medical expenses, I was told, "I can't just go down the hall and cut you a check."

I was then handed to what Hoka called a "neutral third party," the insurer Zurich. That "neutral" process was to mail my shoes to Hoka so Hoka could inspect them for defects. I don't understand how the company that made the product deciding whether the product is defective can be called neutral. Unsurprisingly, the finding was "no defect," and the only offer was to mail the shoes back.

I was only ever trying to recover my medical expenses, and by pursuing that, the $500 offer quietly disappeared. Not that I would have taken it. I never really expected to get anything out of this, but I needed to try, since it was a very expensive ordeal. By the end I was happy to be proven right. Now I know I can't even expect a safe shoe that the company will stand behind.

I then simply asked support for a refund and was told I was past the refund window. When I pushed back, they suddenly found the ability to issue one, with no meaningful apology, only after a fight to get the bare minimum.

I've been a Hoka customer since 2012, both the product quality and the treatment of customers have declined sharply since their acquisition. I'm now out roughly $3,000 because of a poorly designed pair of $60 "recovery sandals." I would never sign away my rights. Buyers deserve to know how this was handled.

So comfortable

Love love love
My 5 th pair of Bondi 9 -they are the most beautiful looking shoes ( love all the rainbow colours the best ) as well as being incredibly comfortable and bouncy , like walking on a trampoline. People say one must size up but for me I’m a size 6 and the 6 in Hoka fit perfectly.so no need to go up in size at all .
The Delivery Service was incredible too , next day delivery
Fabulous in every way - As usual x
I’m a HOKA fan for life and would highly recommend HOKA to anyone but sssh don’t want the secret to get out 🤣

I love it, Hoka all the way

The online experience with chatbot maria was woeful. There was no way to contact By telephone. All i wanted to do was correct a size. I eventually bought a pair of brooks instead which are great. Strongly recommend that if you wish to buy Hoka , you do so from a retailer rather than their direct online service.

I bought my first pair of Hoka after years of Brooks. I got the Clifton 10 Women’s and after just 11 days of wear (about 4 miles of walking my dog a day), the tread is significantly worn and I have terrible blisters on both big toes and my pinky toe. I tried to do a warranty claim since they were less than two weeks old and was denied. They said they were too worn…after 11 days. No shoe that costs this much should be wearing down so quickly and cause so much pain. I now have a $150 pair of book ends because I cannot imagine wearing them again.

I was recommended to buy Hoka trainers for all the walking I am going to do in August this year. I bought a pair and they are too small (I've never had this issue with trainers, ever). There was no returns label in the package and I'm going round in circles on their website trying to start a return. There is no phone number or customer service email on their website, and considering how much they are charging for trainers, I'm disgusted that I'm stuck in this position. I do not need the stress.

I do not recommend this company and I shall be telling everyone I know just how crap their service is and not to bother.

Edited: Look at their response when I've said that their website has sent me round in circles. I've already tried that link. This is the low level intelligence that I'm dealing with.

Good comms ref delivery, was able, very easily, to redirect it as I was out. Picked up with no problem and again great tracking information at all stages

I bought these beautiful trail running shoes and wore them only a few times. The sole has peeled on the one shoe, not the other. The tongue is frizzeled. I paid over S$300! They last for only 200km max. They are awesome looking but total sh*t in Quality. I will never buy Hoka again.
I tried to leave feedback and photos on hoka.com but the "live" chat is closed and the MMS is a number not possible to contact. Horrible.

good communication! Delivery on time!

Very poor customer service. There is no way to contact them as there is only a chat bot available and no reply on emails. I would avoid ordering online.

Size not good I went exchange

Just very good service

Fast shipping and delivery. Great communication. Pleased with this purchase. Would purchase another .

I arranged a warranty return with HOKA, and they organised the DPD collection themselves. I handed my parcel to the driver in person at my door on 24 April, within the agreed collection window, and was given a physical receipt at the point of collection.

Despite this, HOKA refused my refund, claiming DPD have no record of the parcel entering their network. When I pushed back with evidence, including the receipt the driver gave me, they then changed their story and claimed the collection on 24 April failed, and that a second attempt on 27 April also failed with "nothing to collect."

The screenshot they sent me as proof of the 27 April attempt shows a different location entirely. I do not live there and never have. This means the record HOKA are relying on to refuse my refund does not even match my address.

I have provided extensive evidence throughout this process, including written confirmation HOKA arranged the collection, the physical receipt handed to me by the driver, and now an obvious discrepancy in their own courier's records. Despite this, HOKA continue to refuse my refund and have failed to properly investigate the inconsistencies in their own evidence.

As a long-standing loyal customer, my family are too, I am extremely disappointed by how this has been handled. I did everything asked of me, yet I am being held responsible for failures in HOKA and DPD's own systems. I would urge anyone considering a warranty return with HOKA to keep detailed records of everything, as you may need to fight hard to get what you are owed. We have been very put off purchasing again by this whole situation.

I am delighted with my new running shoes and also with the fast delivery! Worth every penny, thank you!

What an amazing trainer so lovely to trail run in, a brilliant investment, thank you!

lovely, jubbly!