Hoka Reviews 

After recommendation from Podiatrist, easily ordered on website. Quick despatch and fast fee free delivery.

Not so keen on being bombarded with promotional Hoka emails.

Found my Hokas to be exceptionally comfortable.

Delivery was successful and the order fits well. I'm very happy 😊 with both the service and product 😀

Basically got what I wanted eventually

Hoka by far has the worst customer service department. My 3 week old pair of Hoka 9 Bondi experienced sole separation. Mind you I use the as a casual walker. They were purchased on Amazon and Hoka replied pound salt. Never again!

Excellent customer sevice and the best recovery sliders! ☀️

Very poor quality walking shoes that have fallen apart after just over a year of wear. Hoka refusing to offer any form of warranty repair or replacement which is also very poor. I would strongly advise avoiding this company and shopping elsewhere

The delivery driver, was Excellent.

Be very careful buying high-end Hoka shoes. I purchased a pair and wore them very infrequently. Within 10 months, the internal frame inside the fabric lining of the right heel completely collapsed inward. It is bent permanently, making the shoe incredibly painful on the heel and entirely unwearable. Meanwhile, the rest of the shoe—including the bottom tread—is in perfect condition, clearly showing it has hardly been used.
When I submitted a warranty claim with my receipt and photos showing the shoes were barely worn, Hoka's customer care denied it, claiming it was "accidental damage or misuse." Sliding your foot into a shoe is not misuse—it is standard operation. The internal structural materials simply failed to hold up.
For a premium brand that charges top dollar, their customer service and product durability are incredibly disappointing. They do not stand behind their manufacturing defects. Save your money or buy from a brand that actually honors their warranty. I have been wearing shoes from Nike, Reebok, Skechers, and Brooks, and none of them have ever had this problem. In my experience, Hoka shoes are of cheap quality and did not last very long. This will be our last purchase from Hoka. My family and I will let all our friends know to avoid these low-quality shoes, especially since they charge much more than other brands.

The delivery was quick and packaging was great.

Excellent! Quick delivery with care. Thank you!

Exchange was quick and the delivery arrived on time good service

I order Hoka Clifton i have arthritis in my knee and after research found these Hoka that give my knee a full cushion support and its amazing , color, quality, workmanship in these sneakers are great. Shipping was fast. Order on website was super easy

I purchased Bondi Sr on June 28th 2026 and received them july 2nd 2026 and today its july 11th 2026 the front of the shoes near the toe area the souls are coming apart and opening up because of water when the shoes are water resistant and slip resistant I am a very unsatisfied customer and I will never order this brand of shoes again apart from the shoes the limited warranty guidelines are ridiculous if they are wanting loyalty and repeated customer based returning to purchase more shoes is a whole other problem customers have to pay for the return and shipping cost of the warranty claim issue and also they have to wait from 1 to 4 weeks for a refund/credit or a new pair a shoes to be shipped at hoka expense this entire business is a complete joke and I will never purchase another item from them at all don't purchase the shoes is you want to lose money and time this company doesn't know how to take care of its customers or appreciate them if at all

Terrible experience wearing first time HOKA shoes, parachute materials and all kind of commercial ways to sell it promising warranty etc. is false, Hola with a terrible customer service team who never answered or reviewed long forms and pictures. Sold me 6 months ago a pair of shoes that are unsafe since I felt down cause a rubber sticky material gets stuck on floor specially carpets, the bulky point is a danger. Not warranty because they intelligently get policies that no one can win but loose the $200 invested. My advice to people Go to DSW buy better brands for less money but never HOKA are awful also never buy full price in Bloomingdales like I did!! I lost $200 dollars. So mad, I give a star because don’t allow zero star. The shoes I bought are terrible.

Ordered and delivered in two days. Very happy with that after. DPD delivery was at the earliest stage of the window too so didn't have to wait around either. Delivery guy was cool too.

Quick and efficient service, product was of high quality, fitted perfectly and are very comfortable and supportive.

Product available. Prompt and painless delivery service

Easy to order.
Delivery quick

Very good purchase and great delivery