The staff are knowledgeable, and take interest in your purchases. Music is about community for me and when staff talk about the music you buy and show interest in shows you are seeing, then it becomes... See more
Company replied
Location
Switch location8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB
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See what reviewers are saying
Staff are always pleasant and helpful when I’m in the store. Whether it’s something they sell instore or if they have to order it for me,they can’t be more helpful. The Wolverhampton store has a great... See more
Company replied
I moved address. Ordered. And my dvds sent to old address. Although I did not get them in time for my birthday. I thought I'd not only lose the 3 dvds but also the money. Delighted it all... See more
Company replied
I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital ver... See more
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Company details
About hmv (UK) - Wolverhampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom
4.7
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great experience
Order arrived fast at the Wolverhampton store. Staff were amazing, very friendly and helpful. The product itself was super. Verry happy customer. We will back at the store.
21 June 2024
Reply from hmv (UK) - Wolverhampton
Hi Katarzyna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Wolverhampton team was fantastic
The team was fantastic and I'm whole experience was perfect thanks to the wolverhampton team
28 May 2024
Reply from hmv (UK) - Wolverhampton
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
support local shops
Cheaper than Amazon and 💯 delivery on time not thrown in a bin but posted correctly unlike Amazon.
14 May 2024
Reply from hmv (UK) - Wolverhampton
Hi Julie
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and professional staff
Very helpful and professional staff. I was kept updated on progress regularly.
3 May 2024
Reply from hmv (UK) - Wolverhampton
Hi kathleen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful and easy from my first enquiry…
Helpful and easy from my first enquiry and then fast delivery
3 May 2024
Reply from hmv (UK) - Wolverhampton
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Great service. Staff courteous and professional… Wolverhampton Store looked great too. Glad HMV is still around!!
24 April 2024
Reply from hmv (UK) - Wolverhampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wolverhampton
Hi Marianna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online information for purchase more accurate.
Initial store help in finding out if the item was available was very good. Staff even looked online. Although information relayed about the item was wrong especially after I went home and did some research into finding out where I could purchase the item.
I eventually used the click and collect information online which was excellent from ordering to delivery.
Thank you for taking the time to reply. That’s an extra ⭐️
16 April 2024
Reply from hmv (UK) - Wolverhampton
Hi Yvette
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Wolverhampton
Hello Andrew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Took ages to deliver a parcel when it…
Took ages to deliver a parcel when it said 2-3 days but took a week and a day
13 April 2024
Reply from hmv (UK) - Wolverhampton
Hi Ellie,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Reply from hmv (UK) - Wolverhampton
Hi Nick
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Must try harder
It seemed to take longer than other click & collect services. I requested an e mail when the CD was back in stock and did not receive one. The information asked me to take photo ID which was not requested.
11 April 2024
Reply from hmv (UK) - Wolverhampton
Hello Dary,
Thank you for leaving us a review. Feedback of any nature is important to us so we'd like to thank you for your time. Please be advised that our emails are sent out automatically once your order dispatches, but these can at times be diverted to the junk or spam folders -- apologies for any inconvenience this may have caused.
Reply from hmv (UK) - Wolverhampton
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item available to collect swiftly
Item available to collect swiftly and great communication too
5 April 2024
Reply from hmv (UK) - Wolverhampton
Hi Lucas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Wolverhampton hmv staff are always…
The Wolverhampton hmv staff are always friendly and nice and very helpful to me always help with new releases on dvd and cd with me that's why given them 5 stars 🌟
28 March 2024
Reply from hmv (UK) - Wolverhampton
Hi Sharon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff are always fantastic
Staff are always fantastic! I enjoy shopping there every week!
20 March 2024
Reply from hmv (UK) - Wolverhampton
Hi ANDREW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In store ordering
Easy to order in store, the customer service is always great nothing is to much trouble.
9 March 2024
Reply from hmv (UK) - Wolverhampton
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy shopper.
I was very pleased with the service by (Darren) in the (Wolverhampton) HMV store when he ordered some cds for me. He was very polite and helpful and when I received an email 5 days later saying they had arrived I collected them and was served by (Darren) again. Excellent and polite service. Would go there again.
5 March 2024
Reply from hmv (UK) - Wolverhampton
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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