It was a really nice day meeting natalie imbruglia for her new album signing and also left with a beatles book i had been after for a while.store very well stocked and everything easy to find.
Company replied
Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
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First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
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Helpful Staff & Security very well organised event. Quick & easy pick up of product.
Company replied
Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.6
Excellent
214 reviews
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The purchase was quick and easy as well…
The purchase was quick and easy as well as the collection, only thing is that my vinyl cover was a bit damaged:(
24 June 2023
Reply from hmv (UK) - Westfield London
Hi Marco
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Really swift processing of the order
Just swift processing of the order, timely dispatch and goods as expected on collection.
18 June 2023
Reply from hmv (UK) - Westfield London
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great store which I thoroughly miss on…
Great store which I thoroughly miss on my high street. Great delivery of my vanilla.
20 June 2023
Reply from hmv (UK) - Westfield London
Hi Suzie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thanks for nice rock music,Cd/vinyl…
Thanks for nice rock music,Cd/vinyl etc,staff greats,and responsable with customer
19 June 2023
Reply from hmv (UK) - Westfield London
Hi Yent
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
James
James! His customer service was amazing. Went out of his way to make it really special for me. (Niall Horan event)
12 June 2023
Reply from hmv (UK) - Westfield London
Hi Karina
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good opportunity. Shame about the security
Was wonderful to have had the opportunity to finally meet McFly after 20 years.
The queue up to meeting the band was well organised.
However each party should have been able to have had a band photo. The few seconds per band member after a 3 hour wait wasn't good. When we were with the band the security also kept touching my teen to move on.
Instead of feeling absolutely ecstatic to meet the band, due to the security my anxieties were sky high.
The album itself is brilliant. Loving listening to a good mix of tunes.
12 June 2023
Reply from hmv (UK) - Westfield London
Dear Jules,
Thank you for your review.
In the interest of safety and due to the nature of the fluidity of these events, please note that photography restrictions may apply to our events as such, we do not guarantee photos will be permitted as the decision is solely down to the artist and their management team.
Any photos made available to us will be uploaded when available to us, after the event. We would advise keeping an eye out on our social page for these.
We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a bit of a disappointing experience on this occasion with the security team.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Thanks
Excellent service by manager of HMV…
Excellent service by manager of HMV Westfied. He organised for delivery of dvd I wanted to my home address and advised me if probably arrival date....he was spot on!!! Many thanks.
11 June 2023
Reply from hmv (UK) - Westfield London
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff was very helpful
The staff was very helpful
They gave me a chair because I'm disabled
5 June 2023
Reply from hmv (UK) - Westfield London
Hi Darren
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Service at pick and collect very gof
2 June 2023
Reply from hmv (UK) - Westfield London
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Product that I'd been hunting for was…
Product that I'd been hunting for was available on line at a good price and promptly ready for collection. Efficient service when went to shop in Westfield, W12 to pick up.
31 May 2023
Reply from hmv (UK) - Westfield London
Hello Liani
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful assistant
27 May 2023
Reply from hmv (UK) - Westfield London
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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